ITS

Information Technology Services
Information Technology Services

Off-Premise Queen's Network Service

Locations that are not directly connected to a Queen's campus (Main, West or Innovation Park) are referred to as 'off-premise'.

Queen's departments that move to off-premise office space may choose to have Queen's network services provided by ITS.

The network service would allow the department to:

  • Receive support from ITS
  • Maintain an on-premise network presence, enabling access to campus-only services

Getting Started

Who Can Have It?

  • Queen's University Departments in Kingston

Are There Any Costs?

  • Regular campus rates for network services apply.
  • In addition, there will be monthly charges for connecting the off-premise location to the campus networks.
  • Please refer to our page on Service Fees for details.

How Do I Get It?

  • Inquiries and orders should be placed through the ITAdmin Rep .

Additional Information

  • Services are provided using third party telecommunications providers. Lead times for installation and repair may be longer than for comparable on-campus services.

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.
  • Please check the ITS Notification page for information about unplanned service outages.
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

Contact the IT Support Centre by calling 613.533.6666 during regular business hours  or by filling out the online help form