ITS

Information Technology Services
Information Technology Services
Queen's has migrated Campus VPN services to Fortinet's FortiClient VPN. For information on how to get started, please visit the FortiClient VPN Tutorials page.

 

Queen's Virtual Private Network (VPN)

Queen's Campus Virtual Private Network (VPN) is a method by which a user can access the University's resources over the internet in a secure manner.

If you’re travelling or working away from the office, using the Campus VPN client (Fortinet FortiClient) is a safe and easy way to ensure a secure, remote connection to on-campus resources.

Getting Started

Who Can Have It?

  • This service is available to current staff, faculty and students.
  • A valid NetID and password is required to access the VPN service.
  • Linux users may want to download OpenConnect, an open source SSL VPN client.
    • Please note that ITS does not support Linux. A full listing of our supported operating systems can be found on the ITS Supported Software page.

Are There Any Costs?

  • This is a centrally funded service.

How Do I Get It?

  • In order to use the Queen's VPN, users must install the Fortinet Forticlient.
  • The client is available for both Windows and Macintosh.
  • The client can be downloaded from the Queen's Software Centre VPN page
  • Linux users may want to download OpenConnect, an open source SSL VPN client.
    Please note that ITS does not support Linux. A full listing of our supported operating systems can be found on the ITS Supported Software page.

What Can I Access With it?

  • The VPN allows you to connect to on campus-only resources, for example, Active Directory (AD). 
  • Users will have access to general resources that are restricted to on campus network addresses. 

What if I Leave Queen's?

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

Additional Information

What if I Cannot Access A General Resource

  • Some resources may not be accessible due to firewall rules. 
  • If you are unable to access a particular general resource via the VPN, please submit an IT support ticket via the Help and Support options below.

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.
  • Please check the ITS Notification page for information about unplanned service outages. 
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies. Failure to comply may result, at a minimum, with suspension of service:

Help & Support

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.