Information Technology Services
Information Technology Services
Queen's has migrated Campus VPN services from Cisco Anyconnect to Fortinet's FortiClient VPN.
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.



FortiClient VPN for Windows

If you’re travelling or working away from the office, using the Campus VPN client (Fortinet FortiClient) is a safe and easy way to ensure a secure, remote connection to on-campus resource.

Download and Install the FortiClient VPN


  1. Download the FortiClient VPN installer from the Queen's Software Center. The download will take a couple of minutes.
    • If you have a 64-bit version of Windows: select "FortiClientSetup_x.x.x.xxxx_x64.exe" and proceed to the Install section.
    • If you have a 32-bit version of Windows: select "FortiClientSetup_x.x.x.xxxx_x86.exe" and proceed to the Install section.
    • To determine what version of Windows you are running, visit:
      Which version of Windows operating system am I running?


  1. Launch the installer you downloaded using the steps above You may see the following security warning, just click Run

  2. You must be an administrator of your machine to install this software, so if prompted, enter your administrator credentials to proceed. If you need assistance, contact your departmental IT support person or the IT Support Centre.
  3. On the Welcome screen, choose "Yes, I have read and accept the" checkbox, and click Next

  4. Leave the default install location as is and click Next

  5. Then click Install. The installation will take a couple of minutes.

  6. Once the install is complete, click Finish

Connect to the FortiClient VPN


  1. Once the FortiClient VPN is installed launch it from the Start Menu or System Tray icon
  2. The connection screen will appear. Enter your Queen's NetID and Password and then click Connect

  3. Once you are connected, the upper left corner of your screen will say VPN Connected, and the screen will show you details about the connection


Use the Connect Before Logon feature

Sometimes it may be necessary to establish your VPN connection before you sign in to Windows. If you are required to change your Queen's NetID password while off-campus and you use that password to login to your machine, an active VPN connection will be necessary before you sign in to Windows to properly validate your new password.


Here are the steps to connect using the FortiClient VPN before logon:


  • You must have the FortiClient VPN installed before following these steps
  • Since this requires you to log out of your Windows profile you may want to print these steps or have them available on another device before proceeding
  1. If you are currently logged in to Windows log out so that you are at the main Windows logon screen and click Sign-in options

  2. When the Sign-in options appear, click on the FortiClient VPN logo

  3. This reveals the login options for the FortiClient VPN
    • If your computer is joined to the Queen's Active Directory (ie. you login with your NetID and password), you can keep the Use my Windows credentials for VPN box checked and just login normally

    • If you computer is joined to a different domain or you login to your computer with credentials other than your NetID and password, you must un-check the Use my Windows credentials for VPN box and then in the VPN Username and VPN Password fields enter your NetID and password

  4. The logon process will begin and indicate that it is trying to connect to VPN
    • Notes:
      • This logon process will take longer than normal
      • If it fails or becomes unresponsive, click Cancel and on the logon screen click the key icon to log in to Windows normally
  5. You can tell if the connection was successful by the status during logon, the notification banner that appears once logged in, and the system tray icon with the green shield and padlock

Last Updated: October 2020