Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


Wireless Campus Network

Networks & Telecom provides centrally managed wireless network connectivity to the Internet using technology by Aruba Networks.

Queen's provides two secure networks. The system continues to grow in both coverage and capacity.

As always, a wired connection is preferred when the location from which you access the network is fixed. You can benefit from the greater speed and reliability of the wired connection. Wireless is really about convenience for mobility.

Getting Started

Who Can Have It?

  • All members of the Queen's community with a valid NetID.
  • A computer that is appropriately equipped for wireless Ethernet that supports WPA2, and is in the vicinity of one of the Queen's access points.
  • All faculty, staff, and students visiting from other educational institutes that are participating in the Eduroam network can use eduroam to connect to the wireless network at Queen's. 

Does It Cost Anything?

  • There is no charge for using the Wireless LAN system.
  • Costs for expansion of Coverage or Capacity are available to the ITAdmin Rep on request. 

How Do I Get It?

  • The "QueensuSecure_WPA2" secure network is WPA2 encrypted. 
  • To connect to the Secure Wireless Network QueensuSecure_WPA2, you will need to set up your computer's network software.
  • See the Secure Wireless Setup Tutorials.

Additional Information

  • The Queen's Wireless Network provides for dual radio access points using both 2.4GHz and 5GHz bands - 802.11n is available in 2.4GHz everywhere and 802.11n or 802.11ac is available in 5GHz depending on installed equipment.
  • Department orders to install or change are placed by the ITAdmin Rep.


Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

If you are an ITAdmin Rep and would like to request wireless coverage for your department, go to the Restricted Resource web page and complete a Network Request.

If you need to change the password you stored in your wireless configuration see the tutorials on  Changing and Removing Stored Passwords.

Last Updated: August 30, 2017