Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


Wireless Network FAQs

ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. Where is the wireless access on campus?

The ITS managed wireless access on campus is listed on the Map of Wireless Locations.

Q. I'm buying a new laptop and want to be sure it is properly equipped for wireless. What do I ask for?

Any 802.11a/b/g/n compatible network card should work with the Queen's Wireless network.

(note: 802.11n Wireless network is not available at all locations at Queen's)

All new PC laptops normally include an internal wireless capability, but to be sure you should always ask the salesperson helping you, or look under the Communications portion of the computer's specifications if you are looking up a model online.

MacBook Pros (the ones with the Intel processor) have 802.11 b/g/a and 802.11n 2.4GHz and 5GHz built in.

iPad 2 have 802.11b/g/n wireless technology.   iPhone 4s have 802.11b/g/n Wi-Fi (802.11n 2.4GHz only)

Q. How do I connect to the wireless network on campus?

See the Tutorials for information on configuring your computer/operating system to connect to the wireless network.

Q. I can't get my wireless network card to work on campus after following the configuration tutorial! What am I doing wrong?
  • Make sure your Wireless card is turned on.
  • Many laptops come equipped with two ethernet cards - 1 wired and 1 wireless. Some laptop models have wireless card on/off switch located on the outside of the computer. The icon looks something like this:
    Wireless Icon
  • If you cannot locate the switch, check the manual for the location of the on/off switch or for how to turn on your wireless card.
  • Shut down your computer and restart it. Check the status of your wireless connection on the system tray.
  • Check to see if your wireless connection is enabled.
  • Mac OS X:
    • Look for for wireless icon in the menu bar. It should indicate that the QueensuSecure_WPA2 is selected.  If it shows queensu this is the unsecure network. If the menu isn't there, then you need to enable menu.
      • to enable the wireless menu icon go to the Network panel in System Preferences
      • look for Wireless (Airport) and enable it
    • This menu will allow you to turn the wireless card on and off, list available networks and to login to available networks.
  • If none of the above works take your laptop to the IT Support Centre Walk-in located on the lower level of Stauffer Library. Use the stairs or the elevator located near the Union Gallery.  They will attempt to solve the problem. To check the hours view  the IT Support Centre hours.
Q. How do I request wireless coverage for my department?

Have your ITAdmin Rep fill in the following form;

Q. I use PeopleSoft and I have to change my password every 45 days. How do I Change my Stored password?
Q. I am a visitor to Queen's. How can I connect to the wireless network?

eduroam (EDUcation ROAMing) is a wireless network service that allows students, staff, and faculty from Canadian educational institutions to securely access the Internet while visiting other member universities.

If your educational institution is a member of eduroam you should contact your educational institution for instructions on configuring your computer to use Eduroam.

Q. How do I connect my handheld device to the wireless network?

See the Tablets and Handheld web page for information on connecting to the wireless network.

Last Updated: May 31, 2017