Information Technology Services
Information Technology Services
Subscribe to RSS - News

ITS News

Classroom upgrades are coming!

Classrooms upgrades are coming!  

During the next 4 months, Information Technology Services (ITS), in partnership with the Centre for Teaching and Learning (CTL) and Physical Plant Services (PPS), will be upgrading the teaching and learning experience in the lecture theatres and classrooms noted below:
•    Dunning Hall Auditorium
•    Dupuis Hall Auditorium
•    Humphrey Hall Auditorium
•    Walter Light Hall Auditorium
•    Ellis Hall 324/327
•    Ellis Hall 226
•    Convocation Hall in Theological Hall
•    Kingston 101


Increase in phishing emails during holiday season

Holiday and exam season is primetime for phishers

As campus enters one of its busiest times of the year, hackers and cyber criminals are increasing their efforts to gain unauthorized access to your accounts, particularly in the form of phishing emails. These phishing attempts can come from on-campus email accounts that have been compromised, or off-campus accounts that pose as legitimate Queen's (or other businesses') correspondence. For example, someone might pose as Information Technology Services alerting you that your account will be closed if you don't take action.


Enhancing network reliability at Queen's

Queen's network will be unavailable Friday, December 22 at 5 pm until Saturday, December 23 at 3 am 

Why will the network be down? 

The outage is a result of a hardware upgrade and is part of a continued effort to strengthen Queen's network availability, resilience and performance.   

What does this mean for me?  

The following buildings will experience minor  interruptions (lasting only a few minutes) throughout the outage period: 


Closing ports to enhance security at Queen's

Additional ports to be blocked for added security

In March 2017, ITS implemented Phase I of our port blocking initiatve, which may have impacted the way that users connect to campus resources from off-campus.

ITS will be implementing Phase II of the port blocking initiative on Wednesday, November 15, 2017. In reviewing recent traffic numbers, we do not expect any significant impact on service. A few groups with expected impact will be notified directly.


Replacing Queen's network hardware for reliability and performance

Queen's network will be unavailable Sunday, October 29 from 6 am - 12 pm.

The outage is a result of a border router upgrade and is part of a continued effort to strengthen Queen's network availability, resilience and performance.  

What does this mean for me? 

During the upgrade period, the internet on both wireless and wired networks throughout campus will be intermittently available. The internet is expected to be up through parts of the outage, but is expected to lose connection to the internet in 15-minute intervals.