ITS

Information Technology Services
Information Technology Services

Remote Proctoring Solutions

Remote proctoring allows students to take an assessment at a remote location while ensuring the integrity of the exam. The objectives of remote proctoring tools are first, to verify the identities of the students being assessed, and second, to protect the academic integrity of the assessments.  These systems require students to confirm their identity, and, during the exam, the system monitors students through video, audio and system changes.

Queen's offers two remote proctoring solutions: Examity and Proctortrack.

These services provide three types of remote proctoring designed to monitor student behaviour during the writing of exams, to both promote a commitment to academic integrity on the part of the student and also to protect the integrity of the exam by flagging/recording suspicious behaviour that may indicate a departure from academic integrity. 

  1. Live proctoring involves a live proctor who observes and communicates with students through a webcam while they complete their exams.  The proctor leads students through an authentication process to verify their identities and view their exam space, and observes and records the students throughout the writing of the exam, including noting any breaks taken.
  2. Live authentication combined with automated proctoring involves a live proctor who communicates with students through a webcam only during the authentication process to verify their identities and view their exam space.  The proctor then exits the exam session and the rest of the session is recorded.  The recording is then reviewed by trained auditors.
  3. Automated proctoring does not involve a live proctor.  Students go through the authentication process themselves by enabling screen-sharing and webcam access for the exam, using their webcam to take pictures of themselves and their student card ID to confirm their identity, and scanning their exam space before beginning the exam.  The session is recorded and reviewed by trained auditors.

In all cases, the recordings of the students during the exam are reviewed by the proctoring service to flag any behaviours that should be noted and are made available to the instructor after the exam session for investigation.

Note that while IT Services oversees and administers the technologies, the Office of the University Registrar's Exams Office remains responsible for scheduling and administering exams, while each Faculty will determine the most appropriate remote proctoring solution for any given course.

Consult the following links to learn more about each service, including general guidelines for online remote proctored exams, overviews and user guides for each system, FAQs, support contacts, and more.