ITS

Information Technology Services
Information Technology Services

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Proctortrack

Service Info

Proctortrack is a remote proctoring tool that leverages automation and artificial intelligence (AI) to provide proctoring in online testing environments.

The Proctortrack service also features a full integration with onQ, the Queen's Learning Management System (LMS), allowing instructors and students to access the service from directly within an onQ course.

Proctortrack Service Levels

Proctortrack offers two service levels - an automated proctoring service and a live proctoring service. Review the conditions of each proctoring level to determine which is the most suitable for your exam.

  • Level-3 - Proctortrack | QA

Automated identity verification is performed, using multifactor biometric authentication, based on scans of the student’s face, knuckles and ID card. Video and audio of the exam session is captured, with any potential infractions of academic integrity being automatically flagged by artificial intelligence (AI) and captured as screenshots for later review. The session video and screenshots are reviewed by a Proctortrack specialist to narrow the reported AI results to those events which are the most likely to be infractions. Results for Level-3 exams are generally available within 24-72 hours.

  • Level-4 - ProctorLive AI

This service couples AI authentication and proctoring (see Level-3) with a live human proctor. This allows for real-time intervention by the proctor to thwart suspicious behaviours, stop tests if violations of academic integrity have occurred, or to provide direct assistance to a student if technical difficulties arise. Results are subsequently reviewed by Proctortrack specialists to verify the findings. Results for Level-4 exams are generally available within 24 hours.

Eligibility

Who Can Have It?

  • The Faculty / School will determine if a remote proctoring tool will be made available for a course. The use of Proctortrack is subject to the approval of an Associate Dean (Teaching and Learning) - please see the 'How Do I Get It' section for further details.

Getting Started

Are There Any Costs?

  • Queen's has free access to Proctortrack's Level-3 proctoring service until March 2021, as part of an agreement between eCampusOntario and the Ontario Ministry of Colleges and Universities. See the Getting Started page for further information about the Level-3 service.

How Do I Get It?

Each Faculty / School is coordinating the processes for implementing remote proctoring technologies and determining which tool will be available for courses that require proctored tests and exams. Instructors should consult with their Associate Dean (Teaching and Learning) about the use of Proctortrack in their courses. 

Terminating the Service

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

Accessibility

  • Proctortrack is compliant with WCAG 2.0 at Level AA.

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24 x 7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned by Proctortrack
  • Where it is necessary to schedule system maintenance that necessitates a service outage, Proctortrack will do this outside of regular business hours.
  • Please check the IT Services Notification page for information about planned and unplanned service outages.

Service Level Objective

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Privacy and Security

  • Proctortrack is a third-party, cloud-based service, provided by Verificient Technologies, Inc. When using Proctortrack, you are connecting to the third-party service. Queen’s has conducted a privacy and security review of Proctortrack and has entered into a binding agreement with terms that address the appropriate collection, use, and disclosure of personal information in accordance with Ontario’s privacy legislation.
  • For more information about security and privacy, see the FAQs on the Office of the University Registrar website.

Help & Support

Last Updated: September 2020