Service Fees
* prices subject to change without notice
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Project Labour Rates |
$85/hour for 10 hours or less. |
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ITServices Depot Labour Rate |
$55/hour 'Depot' (minimum 1 hour, subsequent charges will be billed in 1/2 hour increments) Free for 'Managed Queen's Imaged Systems' |
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ITServices Priority Rate OR Onsite Labour Rate (departmental offices only; payment by account code) |
$85/hour 'On-Site' (minimum 1 hour, subsequent charges will be billed in 1/2 hour increments) Free for 'Managed Queen's Imaged Systems' |
IT Support Centre |
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Triage Fee (software diagnosis and fix, if possible) |
Free for 'Managed Queen's Imaged Systems' |
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Labour Rates (Any elective service you wish us to do on your behalf; e.g. re-install OS that is not Queen's image, install user installable software, help with new computer setups.) |
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Active Directory Computer Setup |
Free for 'Managed Queen's Imaged Systems' |
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Direct Computer Support |
Best Practice Coverage $300/computer/year Converting from Standard Practice Coverage - One-time fee of $150 |
| Data Backup (copied to computer or ext media) | $75.00 + media (if required) |
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Staff/Faculty/Grad Students 5 GB (Default Storage Level) |
No Charge |
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Additional storage (On top of default 5 GB) |
$10.00/GB/year |
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Performance Disk |
$0.65/GB/year |
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Capacity Disk |
$0.40/GB/year |
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Capacity Disk |
$0.25/GB/year |
Domain Name Service |
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Charges for names outside of the queensu.ca domain |
$75 per calendar year (includes up to three free changes per calendar year) |
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Additional Charges |
$25 per change after three changes |
QShare |
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Departmental Group Accounts |
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Enhanced Service (Additional file storage in 1GB increments) |
Storage Fees with Backup Performance Disk |
Ad Hoc Group Account |
$100/year service fee (includes 1 GB file storage) |
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Additional File Storage |
Storage Fees with Backup Performance Disk |
Personal Accounts |
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Base Service (200 MB) |
No Charge |
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Additional File Storage |
Storage Fees with Backup Performance Disk |
Managed Services for Windows Active Directory (AD) |
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Device Connection Charge |
No Charge (departments covered by baseline funding) |
Windows File Service Storage Fees (With Backup) |
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| Departments receive 25 GB per FTE (Default - Capacity Disk) | No Charge |
| Additional storage (On top of default 25 GB - Capacity Disk) | $0.40/GB/year |
Unix Shared Web Hosting Service |
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For sites under queensu.ca/: |
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Web Space (account with 250 MB storage) |
No Charge |
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Additional File Storage |
Storage Fees (with Backup) |
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For sites outside of queensu.ca/: |
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DNS (site domain name) |
See Domain Name Service |
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Web Space (account with 250 MB storage) |
No Charge |
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Virtual Web Hosting (includes answering to 1 domain name with logging and statistics |
$75.00/year |
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Domain Name Alias (name only, uses same logging and statistics as main one) |
+ $25.00/year |
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Alias Logging (in addition to name, added separate logging and statistics) |
+ $25.00/year |
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Additional File Storage |
Storage Fees (with Backup) |
Virtual Server Hosting (Windows or Linux) |
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Setup Fee |
$500 one-time per account |
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Disk Storage |
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Memory |
$25/GB/year |
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CPU |
$50/CPU per year |
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Extra Network card (First one included) |
$100 per year |
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Application Costs |
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Streaming |
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Individual (1 GB) |
No charge |
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Departmental (10 GB) |
No charge |
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Course (5 GB) |
No charge |
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Additional File Storage |
Storage Fees with Backup Capacity |
Software Version Control (Subversion Repository) |
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Code Repository (1GB) |
$125/year |
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Additional File Storage |
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Physical Server Hosting (Customer Owned)=> |
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Housing and Administration |
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Administration |
$1,200/year/server |
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Backup |
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Hardware Costs |
Server must be a rack mount server |
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Application Costs |
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Operation System |
Windows Version to be determined |
Managed Services for Windows Shared MS SQL Server |
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Database Setup, Housing and Administration (1 GB of Storage Base) |
$500.00/year |
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Additional Disk Space |
Storage Fees with Backup Performance Disk |
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New telephone installations |
$110.00 (one-time fee) |
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New Ethernet installations (including PCI connections) |
$110.00 (one-time fee) |
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Telephone Line Charge |
$12.50 |
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DID Number (Direct Inward Dial - 3XXXX) |
$8.21 |
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Queen's Internal Number |
$0.00 |
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Private Number |
$13.99 |
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Off Premises Extension (OPX) |
$33.05 |
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Additional OPX |
$4.86 |
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8 or 9 Button Set |
$4.55 |
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16 Button Hands-free Set |
$8.10 |
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16 Button Hands-free Set with Call Display |
$18.32 |
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3904 Hands-free Display Set |
$18.32 |
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COGECO Internet Service (Off Premises) |
$94.45 |
Telephone Pricing for All Other Chartfields |
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Hands free Phone Set with Call Display (v.3904) Installation Internal Extension |
$260.00 (one-time charge) Includes set & Installation |
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Direct-Inward Dial number upgrade |
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Equipment Upgrade to Hands Free Phone Set with Call Display (v.3904) |
$150.00 (one-time charge) |
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Rack space |
$400/rack U/year |
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DCMed Rack space |
$900/rack U/year |
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Floor space for customer supplied rack (max. 5 KW) |
$5,000/year |
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Shelf space tower server |
$1,200/year |
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UPS & Cooling |
$575/kilowatt/year |
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Additional network connections |
$175 each |
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Firewall virtual port |
$400/year |
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Fibre Channel SAN Port |
$800/port plus Storage Fee |
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Console serial server or KVM ports |
$200/port |
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Call in |
$400 per call |
Last Updated: May 1, 2018