ITS Supported Software
Supported Software -- expand to view list of supported software and supported operating systems:
Software -- Expand to view a list of supported software:
Software | Applications | OS | Versions | Distribution | Level of Support |
---|---|---|---|---|---|
Adobe | Reader | Win Mac |
Current Version | Free Download | Supported |
Bi Query | Win | Bi Query is used to review old data Limited site license available to Administrative staff |
Supported | ||
Cisco AnyConnect VPN Client |
Win |
ITS deployed version | MyQueen'sU | Supported | |
Enterprise Licenced Software | Win | Current Version |
Subscribers to Windows File Services will also be able to download/install from SCCM |
||
EndNote | Mac Win |
Current Version | |||
Mac Win |
Current Version | ||||
Mac |
Current Version | ||||
NVIVO |
Mac |
Current Version | |||
Win | 9.2 | ||||
Mac Win |
Current Version | ||||
Microsoft Office 365 ProPlus |
Word |
Mac |
Current Version |
Office 365 ProPlus Subscription
|
Supported |
Word |
Win | Current Version |
Office 365 ProPlus Subscription
|
||
Microsoft Office 365 | Calendar | Online | |||
Class Notebook | Online | ||||
Delve | Online | ||||
Excel Online | Online | ||||
Flow | Online | ||||
Forms | Online | ||||
MyAnalytics | Online | ||||
OneDrive for Business | Online | ||||
OneNote Online | Online | ||||
Outlook | Online | ||||
People | Online | ||||
Planner | Online | ||||
PowerPoint Online | Online | ||||
SharePoint Online | Online | ||||
Staff Notebook | Online | ||||
Stream | Online | ||||
Sway | Online | ||||
Tasks | Online | ||||
Teams | Online | ||||
Word Online | Online | ||||
Yammer | Online | ||||
Mail Clients |
Outlook (Recommended) |
Win Mac |
Current Version Current Version |
Part of Microsoft Office |
|
Apple Mail/iCal/Address book (Exchange) | Mac | OS | Supported | ||
Microsoft System Center Endpoint Protection (SCEP) |
Win |
ITS Deployed Version |
Faculty & Staff only |
Supported | |
QShare Xythos Drive Client |
Win Mac |
ITS Deployed Version |
Departmental QShare Admin |
||
Web Browsers | Google Chrome | Win Mac |
Current Version | Vendor Download | Supported |
Internet Explorer | Win | Current Version | OS | Supported | |
Microsoft Edge | Win | Current Version | OS | Supported | |
Mozilla Firefox | Win Mac |
Current Version | Vendor Download | Supported | |
Safari | Mac | Current Version | OS | Supported |
Operating System -- Expand to view which operating systems are supported:
ITS encourages members of the Queen's Community to ensure that they have a current, fully supported by the vendor, operating system at all times. Please note that newly released operating systems will be supported as Transitional. Feel free to contact the IT Support Centre for information on supported Operating Systems.
Operating System | Versions | Distribution | Level of Support |
---|---|---|---|
Microsoft Windows 10 Education/Enterprise
|
1703 |
MyQueen'sU / Microsoft |
Expired V1803 or older Supported 1809 or later. |
Microsoft Windows 8.1 (support ends December 2019) | MyQueen'sU | Supported until December 2019 | |
Microsoft Windows 7 (support ends December 2019) | SP 1 | MyQueen'sU | Supported until December 2019 |
10.15 | Apple Store | Transitional | |
10.14 | Apple Store | supported | |
10.13 | Apple Store | Supported | |
10.12 | Apple Store | ||
Mac OS X El Capitan |
10.11 | Apple Store | Limited Supported |
TSM Backup |
ITS Deployed Version |
||
Virtual OS's are not supported (Parallels, bootcamp, Hyper V etc.) |
Expired Software -- Expand to view list of software no longer supported:
Expired Software | OS | Versions | Vendor's Support Pages | Date of Expiry | ||
---|---|---|---|---|---|---|
Microsoft Windows 7 | win | 7 | Dec 2019 | |||
macOS El Captain | macOS | 10.11 | Dec 2019 | |||
Microsoft Office 2013 | win | 2013 | July 2017 | |||
Microsoft Office 2011 | mac | 2011 | October 10 2017 | |||
Microsoft Windows Vista | SP2 | April 11, 2017 | ||||
Microsoft Windows XP | April 11, 2017 | |||||
Ida | January 2016 | |||||
Microsoft Office 2010
|
Win
|
Microsoft
|
October 2015 |
|||
|
ST 7 | Siemens | June 2016 |
Software Support Statement -- Expand to view explanations of our levels of support:
Information Technology Services provides four levels of software support to the Queen's community:
Software supported by ITS are assigned one of these support levels. Any software not explicitly assigned a support level will have a level of Referral.
First consideration for support will be decided upon by the operating system of the computer. If the operating system on the machine falls under the Expired category, all applications on the machine will default to the Referral category. ITS staff will strongly encourage and assist users to upgrade expired operating systems and applications, allowing full support in the future.
Change in Level of Support
- ITS will notify the Queen's community of any changes in the level of support four months in advance. This information will be posted on the ITS website and emailed to all departmental ITAdmin representatives.
- Software which is commonly used by Queen's students, faculty, and staff in order to fulfill the academic and business requirements of the university. ITS will assist you with acquisition, installation and basic use functionality. ITS may refer you to the manufacturer of the software product in question for more advanced use support.
- ITS will assist the user in obtaining and installing the software being distributed by ITS on supported Operating Systems. If problems are encountered in the use of the software, support will be referred back to the Software Company for assistance.
- Any software that does not appear on the Supported Software list will automatically default to this category of support. Due to limitations of resources available at the University level, ITS cannot fully support all software available on the open market. IT Support Staff will assist users in finding alternate support by referring to online support sites, vendor online support, or vendor email/phone support.
- Software that has undergone a major revision by the vendor and requires ITS to test it against our current infrastructure and administrative systems for compatibility before determining final support state. These products will have limited support during this phase.
- Software that is no longer supported by ITS will be defaulted to Referral level of support. When software changes to Expired Support, ITS will provide notification to campus for a period of four months before the change in support. All notifications will be provided on our software list with the date of expiry and will be sent to all ITAdmin representatives. All expired software will be listed in the expired software table for a period of one year.
- Note: Software that is no longer supported by the vendor will cease to be supported by ITS. People with issues with "Expired Support" software will be directed to the vendor or websites for further support.
Request Change to the Supported Software List:
- Users may request that applications be reviewed for addition to the supported product list by submitting a request using the Help Form below. Please describe the requirement in detail.
Last Updated: September 26, 2019