ITS

Information Technology Services
Information Technology Services

ITS Supported Software

Supported Software -- expand to view list of supported software and supported operating systems:

Software -- Expand to view a list of supported software:

Software Applications OS Versions Distribution Level of Support
Adobe Reader Win
Mac
Current Version Free Download Supported
Azure Dev Tools for Teaching Access, Project, SQL Server, Visio, Visual Studio, Windows, Windows Servers and many more Win
Mac
Current Version Azure Dev Tools for Teaching Subscription Referral
Bi Query   Win   Bi Query is used to review old data
Limited site license available to Administrative staff
Supported
Campus VPN Client  

Win
Mac

ITS deployed version Software Centre Supported
Enterprise Licenced Software ArcGIS Win Current Version Software Centre

Distribution

Referral

EndNote Mac
Win
Current Version Software Centre

Distribution

Referral

Matlab Mac
Win
Current Version Software Centre

Referral

Maple Mac
Win
Current Version Software Centre

Distribution

Referral

NVIVO Mac
Win
Current Version Software Centre

Distribution

Referral

SAS Win 9.2 Software Centre

Distribution

Referral

SPSS Mac
Win
Current Version Software Centre

Distribution

Referral

Microsoft Office Word
Excel
PowerPoint
Outlook
OneNote

Mac

10.14 and higher

Microsoft 365 Apps for enterprise Subscription

 

Supported
         
Word
Excel
PowerPoint
Outlook
OneDrive for Business Client
Access (PC Only)
Publisher (PC Only)

Win

Current Version

Microsoft 365 Apps for enterprise Subscription

 

Supported
Microsoft Office 365 Bookings Online   Faculty and Staff only Supported
Delve Online    
Forms Online    
Lists Online    
Live Events in Microsoft 365 Online   Faculty and Staff Only
Office Online (Outlook, Excel, PowerPoint, OneNote, Word) Online    
OneDrive for Business Online    
OneNote Class Notebook Online    
OneNote Staff Notebook Online    
Planner Online    
Power Apps Online    
Power Automate Online    
Power BI Standard/Pro Online    
SharePoint Online Online    
Stream Online    
Sway Online    
Teams Online    
To Do Online    
Viva (formerly MyAnalytics) Online    
Whiteboard Online    
Yammer Online    
Mail Clients Outlook (Recommended) Win
Mac
Current Version Part of Microsoft Office Supported
         
Apple Mail/iCal/Address book (Exchange) Mac   OS Supported
Microsoft System Center Endpoint Protection (SCEP)  

Win

ITS Deployed Version

Faculty & Staff only

Software Centre

Supported

ESET Anti-Virus

 

macOS

ITS Deployed Version

Faculty & Staff only

Software Centre

Supported
Web Browsers Google Chrome Win
Mac
Current Version Vendor Download Supported
Internet Explorer Win Current Version OS Supported
Microsoft Edge Win Current Version OS Supported
Mozilla Firefox Win
Mac
Current Version Vendor Download Supported
Safari Mac Current Version OS Supported
Web Browser Extensions/Add-ins Win
Mac
    Referral

Operating System -- Expand to view which operating systems are supported:

ITS encourages members of the Queen's Community to ensure that they have a current, fully supported by the vendor, operating system at all times. Please note that newly released operating systems will be supported as Transitional.  Feel free to contact the IT Support Centre for information on supported Operating Systems.

Operating System Versions Distribution Level of Support
Microsoft Windows 10 Education/Enterprise 21H1 Microsoft Supported until 2022-12-13
20H2 Software Centre / Microsoft Supported until 2023-05-09
2004 Microsoft Supported until 2021-12-14
1909 Microsoft Supported until 2022-05-10
1903 and earlier Microsoft Expired
       
macOS Big Sur 11.0 Apple Store Transitional
Catalina 10.15 Supported
Mojave 10.14 Supported
High Sierra 10.13 Supported (Limited)
Virtual OS's are not supported (Parallels, bootcamp, Hyper V etc.)     Not supported

Expired Software  -- Expand to view list of software no longer supported:

Expired Software OS Versions Vendor's Support Pages Date of Expiry
Microsoft Windows 10 Education/Enterprise Win 1903 and earlier Windows 10 Lifecycle May 11, 2021 and earlier
Microsoft Windows 8.1 Win 8.1 Windows 8.1 Lifecycle Jan 2018
Microsoft Windows 7 Win 7   Dec 2019
macOS Sierra macOS 10.12   Dec 2019
macOS El Captain macOS 10.11   Dec 2019
 
Microsoft Office 2016 Win/Mac 2016 Microsoft Oct 2020
Microsoft Office 2013 Win 2013   July 2017
Microsoft Office 2011 Mac 2011   October 10 2017

Microsoft Office 2010

Win

2010

Microsoft

October 2015

Microsoft Windows Vista Win SP2   April 11, 2017
Microsoft Windows XP Win     April 11, 2017
QShare Xythos Drive Client macOS/Win     Dec 2019

TSM Backup

      October 10 2017
Ida       January 2016

Solid Edge - now supported by 
Faculty of Engineering and Applied Science (FEAS) IT

  ST 7 Siemens June 2016

Software Support Statement -- Expand to view explanations of our levels of support:

Information Technology Services provides four levels of software support to the Queen's community:

Software supported by ITS are assigned one of these support levels.  Any software not explicitly assigned a support level will have a level of Referral

First consideration for support will be decided upon by the operating system of the computer. If the operating system on the machine falls under the Expired category, all applications on the machine will default to the Referral category.  ITS staff will strongly encourage and assist users to upgrade expired operating systems and applications, allowing full support in the future.

Change in Level of Support

  • ITS will notify the Queen's community of any changes in the level of support four months in advance.  This information will be posted on the ITS website and emailed to all departmental ITAdmin representatives.
  • Software which is commonly used by Queen's students, faculty, and staff in order to fulfill the academic and business requirements of the university.  ITS will assist you with acquisition, installation and basic use functionality.  ITS may refer you to the manufacturer of the software product in question for more advanced use support.
  • ITS will assist the user in obtaining and installing the software being distributed by ITS on supported Operating Systems. If problems are encountered in the use of the software, support will be referred back to the Software Company for assistance.
  • Any software that does not appear on the Supported Software list will automatically default to this category of support.  Due to limitations of resources available at the University level, ITS cannot fully support all software available on the open market.  IT Support Staff will assist users in finding alternate support by referring to online support sites, vendor online support, or vendor email/phone support.
  • Software that has undergone a major revision by the vendor and requires ITS to test it against our current infrastructure and administrative systems for compatibility before determining final support state.  These products will have limited support during this phase.
  • Software that is no longer supported by ITS will be defaulted to Referral level of support.  When software changes to Expired Support, ITS will provide notification to campus for a period of four months before the change in support.  All notifications will be provided on our software list with the date of expiry and will be sent to all ITAdmin representatives.  All expired software will be listed in the expired software table for a period of one year.
  • Note:  Software that is no longer supported by the vendor will cease to be supported by ITS.  People with issues with "Expired Support" software will be directed to the vendor or websites for further support.

 

Request Change to the Supported Software List:

  • Users may request that applications be reviewed for addition to the supported product list by submitting a request using the Help Form below.  Please describe the requirement in detail.

Last Updated: September 26, 2021