Information Technology Services
Information Technology Services

Microsoft Windows 7 End of Life (EOL) 

Microsoft’s Windows 7 Operating System (OS) will reach end-of-life on January 14, 2020. This means that Microsoft will no longer support the operating system which includes providing security updates, software updates, or technical support. Without regular security patches and software updates, systems become an easy target for hackers, malware, and viruses.

It is essential for individuals to upgrade their operating system to protect their own data and the Queen’s University data. Any device that connects to the Queen’s network needs to run software where security patches are made available in a timely fashion. After support for Windows 7 ends, devices running the OS will not have the appropriate version of software to run on the University network.


1. Upgrade your operating system

  • Staff and Faculty

    Most modern computer systems that are running Windows 7 or Windows 8, will be compatible with Windows 10. In a University community, it is often the attached equipment or research based applications that cause compatibility problems when attempting to upgrade to a newer Operating System.  Microsoft has documented the computer requirements for running Windows 10.

    • Queen's-Owned Computers
      •  Contact your departmental IT group to inquire about updating to Windows 10 Education
        • Your departmental IT group may have plans underway to upgrade your system.  Please check with them to see what plans are underway.
      •  Contact IT Services to inquire about updating to Windows 10 Education
        • If your system is joined to Active Directory, IT Services can arrange with you to install the update automatically 
        • If not joined to Active Directory, IT Services can perform the update for you.  It will need to be scheduled and left with the IT Support Centre for at least 24 hours.
      •  You can perform your own upgrade to Windows 10 Education by downloading it from MyQueen’sU or by completing the upgrade steps found here at Microsoft.
        • IT Services does not recommend a non-technical user to attempt a Windows 10 upgrade.  It will be much easier to have IT Services perform the upgrade for you.
    • Personally-Owned Computers
      • Personally-owned computers are not licensed for Windows 10 through Queen's 
      • Windows 10 can be purchased from an online vendor (including Microsoft) or purchased and installed from local retailers
      • Windows 10 upgrade tutorials can be found on Microsoft's  website 
      • Installation of Windows 10 on a personally-owned computer is the responsibility of the owner.  Local retailers can assist in the installation.
  • Students

    • Students can obtain Windows 10 Education to install on their personal computer from
      • Windows 10 Education is available for free for active students.
      • Support for downloads and installation is available through
      • It is a perpetual license
      • Only one license per student is available so make sure to record the license key in a safe place

2. Purchase a new computer

  • Queen's-owned computers can be purchased with assistance through Strategic Procurement Services.  Visit Procurement's website to review your options.  Dell standardized builds are now shipped with Windows 10 Education 
  • Personally-owned computer purchases are the user's responsibility.

3. Request an Exception

  • If a Windows 7 system cannot be upgraded due to measures outside of your control, you may be eligible for a temporary exception. 
    • Exceptions will take time to review - submit your requests as soon as possible to ensure steps can be taken to secure your device
    • Exceptions will be reviewed by IT Services to find a suitable solution
    • Exceptions will be tracked through your unit's IT Admin Representative
    • Exceptions will require approval by your Department Head and/or Unit Director
    • Exceptions will be revisited on an ongoing basis to ensure compliance at the earliest possible date
      • Exceptions may include:
        • segregation of computer equipment from the network
        • complete removal from the network
        • Microsoft Extended Service Updates at the cost of the user/department 
  • Contact the IT Support Centre Help Desk if an exception is required. Call 613.533.6666 during regular business hours or fill out the online help form


Contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form if you have any questions concerning Windows 7 - End of Life.


Last Updated: October 27, 2019