Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


Adobe Sign


Adobe Sign is a cloud-based e-signature service that allows users to send, sign, track, and manage signature processes using a web browser or mobile device. It replaces the paper and ink signature processes with fully automated electronic signature workflows. With an Adobe Sign access, you will have access to:

  • Get signatures in minutes
  • Work anywhere on any device
  • Add to your systems and processes
  • Ensure legal and security compliance

Privacy and Security

Completed and signed documents will be emailed to you from Adobe Sign.  Please be aware that documents stored in the Adobe Cloud are purged after 30 days.  The Records Management and Privacy Office directs that fully executed contracts and agreements need to be stored in an appropriate Queen's repository (SharePoint, your office shared drive, etc.) as email is not an acceptable location to store University Records. “

Getting Started

What is the difference between an e-signature and a digital signature?

Electronic signature (e-signature) is a broad term referring to any electronic process that indicates acceptance of an agreement or a record. E-signature solutions use common electronic authentication methods to verify signer identity, such as an email address, a corporate ID, or a phone PIN. If increased security is needed, multifactor authentication may be used.

A “digital signature” is one specific type of e-signature. Digital signatures use digital IDs to authenticate signer identity and demonstrate proof of signing by binding each signature to the document with encryption. Validation occurs through trusted certificate authorities (CAs) or trust service providers (TSPs). A “digital signature” uses a certified ID through a Certificate Authority service. 

At present, Queen’s only offers an electronic signature service through Adobe, and does not offer “digital signatures.”

Who can use it?

  • Faculty
  • Staff

Note that access to Adobe Sign is only necessary for users sending university related documents for signature. 

How do I get it?

How do I discontinue it?

  • If you would like to discontinue use of the service, use the Adobe Sign request form in ServiceNow indicating that you would like to discontinue
  • Your access expires when you leave Queen’s.

Additional Information

Not sure if you need a signature?

Use this flow chart to determine if you need written approval or a signature. For more detailed information, consult this table.

Governing IT Policies

Help & Support