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Information Technology Services
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MATLAB - Total Academic Headcount Licence

Matlab Licence Renewal

To renew your individual license, you will need to re-activate the instance of MATLAB which is already installed by launching the MATLAB activation client. Concurrent installs activate automatically.

Steps to Renewal your MATLAB Licence
If you can launch MATLAB
If MATLAB is currently activated and able to launch, you can launch the MATLAB activation client from the MATLAB help menu:
1. In the "Resources" section of the toolstrip, open the "Help" menu.
2. Hover over the "Licenses" submenu.
3. Click "Activate software."
This will launch the MATLAB activation client.

If MATLAB will not launch
If you have an expired or otherwise unusable license, MATLAB may not be able to launch. In this case, you will need to launch the MATLAB activation client directly. To find the MATLAB activation client on each OS:
The activation client is located here: C:\Program Files\MATLAB\R20XXx\bin\winXX\activate_matlab.exe
• Open Finder.
• Go to "Applications".
• Right-click or control-click on the MATLAB application icon. (e.g.
• Click on "Show Package Contents".
• Open "".

Once you have launched the MATLAB activation client:
1. Select "Activate automatically using the internet."
2. Log into your MathWorks account
- This is typically your Queen’s email address and a unique password you have set for Mathworks.
- If you have forgotten your Mathworks password, click on Forgot My Password
3. Select the license from the list of licenses you would like to activate
4. Confirm the activation information.
5. Click "finish" to complete the activation process.
If you are continuously prompted to activate MATLAB every time you launch it, please see this article:


MATLAB® is the easiest and most productive software for engineers and scientists. Whether you’re analyzing data, developing algorithms, or creating models, MATLAB provides an environment that invites exploration and discovery. It combines a high-level language with a desktop environment tuned for iterative engineering and scientific workflows.

Getting Started

Who Can Use It?

  • Students
  • Faculty
  • Staff
  • Departments / Computer Labs

Are There Any Costs?

  • No charge to users
  • Software is centrally funded

How Do I Get It?

Note:  Each individual can have multiple copies of the licence, for example, office use and home use

  • For use on my personal computer (Mac, Win, Unix)
    • Requires you to create a MathWorks Account through the Software Centre
    • download will be through MathWorks following your account creation
  • MATLAB Online
    • Access MatLab on the web
    • Requires you to create a MathWorks Account through the Software Centre
  • Departments / Computer Labs
    • For computers that have multiple users or where login is not required, the concurrent license server will need to be accessed
      • if this is already configured it will continue to work after May 1, 2017
      • to set up a new computer lab using this configuration, departments will contact the ITSC

How Do I Update MATLAB Licence?

  • If you have an individual MATLAB licence for 2016-2017 you will need to renew your licence for 2017-2018
    • Go to the Software Centre and follow the MATLAB link to download the current version
    • Your licence will be updated and the 48 toolboxes that Queen's has licensed will be made available for download and installation
    • Toolboxes outside the Queen's licence will need to be purchased and renewed through MathWorks directly
  • If you have a concurrent licence the server will be updated for May 1 and no action is required

How Do I Discontinue It?

  • Individual licence must be re-authenticated yearly
  • Concurrent licence will be renewed on server yearly 

Additional Information

Software Publisher

Supported Platform / System Requirements

Toolboxes included in licence

  • The license provides campus-wide access to MATLAB, Simulink, and 48 add-on products. 
  • For a list of the add-on products visit the MathWorks Products web page.

How to purchase additional Toolbox licenses

Governing IT Policies

Users of this software are governed by the following policies: 

Help and Support

Support Level: 

Self Help Resources and Information

Issues with obtaining this software should be addressed with the IT Support Centre at 613.533.6666 during business hours or by filling out the Help Form at

For support with installing and use of MATLAB, contact MathWorks directly:  (tel) 508-647-7000
​Our license number will need to be referenced for Support and is available in Software Centre

Last Updated: February 28, 2020