Information Technology Services
Information Technology Services
IT Services is migrating content about our services from the IT Services website to our service request platform, ServiceNow. The content on this webpage is no longer maintained and is not up to date. It is now located in our Knowledge Base within our Service Portal.


EndNote (Desktop)

EndNote is a powerful research and reference manager used to manage bibliographies and references when writing essays and articles. EndNote allows you to insert citations and references from your EndNote library into your manuscript and automatically build a bibliography. EndNote moves you through the research process as you search, organize, write, publish and share.

Getting Started

Who Can Use It?

  • Students
  • Faculty
  • Staff


Are There Any Costs?

  • No charge to users
  • Software is centrally funded

How Do I Get It?

How Do I Discontinue It?

  • Yearly licence that must be renewed
  • Expires when you leave Queen's

Additional Information

Software Publisher

Governing IT Policies

Users of this software are governed by the following policies: 

Help & Support

Support Level: 

Self-Help Resources and Information

Upgrading EndNote

We recommend backing up data and uninstalling previous versions of EndNote before installing a new version. Instructions for backing up can be found at EndNote Training

EndNote Library Safety

  • EndNote libraries should be kept on the computer's hard drive. Storing and editing libraries on a network drive can lead to corruption and performance issues.
  • If needed for sharing purposes, a copy of an EndNote library can be placed in a read-only folder on a network drive for multiple users to access. The original library should remain on the owner's computer.
  • EndNote libraries should never be stored in cloud-syncing folders such as DropBox, OneDrive, SugarSync, etc. Syncing folders corrupt EndNote libraries over time.
  • EndNote libraries cannot be stored in SharePoint.

Create an Online Account 

Register your free EndNote account online to network with fellow EndNote users. Connect with the EndNote community to ask questions and get the latest tips and tricks and product updates. By creating an EndNote account (under preferences > Sync), you can sync your library across multiple computers as well as access it through EndNote online and the iPad app.

NOTE: An EndNote account is not required to use the software. 

Issues with obtaining this software should be addressed with the IT Support Centre at 613.533.6666 during business hours or by filling out the IT Services Help Form at


Last Updated: August 18, 2020