Information Technology Services
Information Technology Services

macOS 10.12 Sierra

ITS recommends users to hold off on upgrading until the OS has proven itself as stable and reliable and the testing page has demonstrated that the OS works with our enterprise services.  Once ITS testing is complete, Sierra will show as supported on the Supported Software page.  Anyone considering an early upgrade should review the recommendations found here:

MacOS Sierra is integrated with Apple iCloud. The University has no administrative custody or control over this space and therefore iCloud should not be used for any university records or information.  University supported File Sharing: OneDrive for Business, QShare, and Active Directory see File Storage and Sharing Service Comparison.

The following table summarizes the results of ITS testing of Sierra against university services and supported software.  This table will be updated as information continues to be gathered.


Last Updated: Nov 27, 2019

Windows Services Pass/Fail Comments
Active Directory Failed Joining Mac computers to Active Directory is not supported. 
Windows File Service Pass Mapped drive using smb://

Adobe Software

Adobe Reader DC

  • limited testing
  • Installation and open a document.

Adobe Acrobat Pro DC



Adobe Flash Player


Antivirus Software

System Center Endpoint Protection (SCEP)


 Replaced by ESET AV


Internet Browsers

Safari V10.0

  • limited testing
  • login to MyQueen'sU and Office 365

Google Chrome


Firefox v49.0

  • limited testing 
  • login to MyQueen'sU and Office 365
Microsoft Office

Office 2011 (Word, Excel, PowerPoint, and Outlook)

Not supported.  ITS Recommends:  removal of Office for Mac 2011, see  Uninstall Office 2011 for Mac and install Office 2016.

Skype for Business (Lync)    

Office 365 ProPlus

  • This is the subscription version of Office 2016 and is downloaded from Office 365. This is meant for personally owned computers only.

Office 2016 (Word, Excel, PowerPoint, Outlook, OneNote)

Initial test passed
  • open applications. outlook configured for O365 Exchange.  
  • More testing to be done. 
  • MS updated need to be installed after initial install.

OneDrive for Business  (Download from Apple Store)



Connectivity Software

Campus VPN Client

  • limited testing, Installation, configure and connect. 
  • Vendor has not announced support yet.

Remote Gateway via Remote Desktop Protocol ( RDP/RDG )


Wireless connectivity


  • Testing QueensSecure_WPA2 wireless only.  
Administrative Software


  • Not OS Dependent, Browser dependent.
Applications / Services

QShare via Web

QShare via Xythos Drive

QShare via Mapped Drive


As of October 31, 2019, the QShare service has been decommissioned. 


Tivoli Storage Manager (TSM)

Not support yet by Vendor.

Queen's Wiki

  • Not OS Dependent, Browser dependent.
  • Tested Safari v10 and Firefox V49.0.
  • Limited testing



Outlook Web App

  • Tested Safari v10 and Firefox V49.0.
  • Limited testing
  • Login, Settings, Create & Send new email.

Java 8




Not support yet by Vendor.
  • At this time, MATLAB is not completely compatible with macOS Sierra. More information on compatibly can be found on the Mathworks support page. Mathworks recommends if this impacts you to not upgrade to macOS Sierra at this time.





Last Updated: Nov 27, 2019