Information Technology Services
Information Technology Services

Web Browser Cache Clearing Instructions:

Note: After completing the steps below, you may want to close and re-open your browser before continuing to the portal.


  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. Select the items you want to clear (e.g., Clear browsing history, Clear download historyEmpty the cacheDelete cookies and other site and plug-in data).  
  3. From the Obliterate the following items from:  drop-down menu, you can choose the period of time for  which you want to clear cached information. To clear your entire cache, select the beginning of time .
  4. Click Clear browsing data.


  1. From the Tools or History menu, select Clear Recent History ( If the menu bar is hidden, press Alt to make it visible)
  2. From the  Time range to clear:  drop-down menu, select the desired range; to clear your entire cache, select  Everything .
  3. Click the down arrow next to "Details" to choose which elements of the history to clear. Click  Clear Now .

Internet Explorer 8 and higher

  1. From the Tools or Safety menu, select Delete browsing history ( If the menu bar is hidden, press Alt to make it visible) ... 
  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete.