ITS

Information Technology Services
Information Technology Services

Queen's Managed Mobile Plan

Information Technology Services (IT Services) offers Queen's Managed Mobile Plan exclusively for Queen's departments, faculty, and staff. The plan provides mobile services to support Queen's employees and their communication needs.

Please note that the plan terms and eligibility for Queen's Managed Mobile Plan have changed. In order to renew a Queen's Managed Mobile Plan, you must be a current Queen's staff or faculty member at the time of renewal. Existing customers will receive a message from IT Services with details specific to their plan terms and options. If you are a current plan member, but no longer meet the eligibility requirements, please contact qmobile@queensu.ca for assistance. For more information, please refer to the FAQs below.

 

Current staff and faculty require a valid NetID and password to access.


FAQs for Queen's Managed Mobile Plan

Am I eligible to join the plan?

You must be a current staff or faculty member with an employee number and a valid NetID and password in order to join the plan. 

May I change my phone number?

Yes. If you require a change to your phone number, please email qmobile@queensu.ca with your request, and we will contact you as soon as possible.

What happens when I exceed my plan data limit?

Exceeding your data limit may result in overage charges at $0.05/MB.

You will receive a text message indicating that you are approaching your plan data limit and when you have reached and/or exceeded your plan data limit.

What can I do to avoid data overages?

Here are some helpful hints to reduce your data usage:

  1. Connect to Wi-Fi whenever possible.
  2. Turn off video auto-play for popular apps such as Facebook.
  3. If using Netflix on your device, log into your account and reduce the quality of the feed to low or medium. The default setting provides HD quality using up to 3 GB per hour or Ultra HD, which uses 7 GB per hour!
  4. When tethering to a computer (creating a hot spot), make sure automatic updates are turned off on the computer.  Windows updates running in the background can add up to 2-3 GB!

To prevent going over your data limit, we strongly recommend you track your data usage monthly on your device by following the instructions below:

Tracking usage on iOS (Apple):

  1. Open Settings. You can find this app on your home screen.
  2. Tap Cellular, which is located in the top group of options.
  3. Scroll down to Cellular Data. Your usage information will be listed. Tracking does not automatically reset for your billing cycle. This means that if you do not reset it yourself, the information here may be very inaccurate.
  4. Reset your data usage statistics. In order to get the most accurate readings from the iPhone, reset the statistics on the first day of every billing cycle (25th of each month). You can reset them by scrolling to the bottom of the screen and tapping the 'Reset Statistics' option.

Tracking usage on Android:

  1. Open Settings.
  2. Tap Connections.
  3. Tap Data Usage.
  4. Change the billing cycle date to start on the 25th of each month.
  5. To set a data warning, select Billing Cycle and Data Warning. Select Data Warning and input the number of gigabytes that represent your warning threshold. 
  6. Check the Set Mobile Data Limit check box to avoid overages.
Can I put a hold (vacation) on my line?

No. This option is not available to Queen's Managed Mobile Plan members.

What is the billing cycle?

The billing cycle is from the 25th of the current month to the 24th of the next month. Plan members are billed one month in advance for the basic service fee. Overages are billed in arrears.

May I bring my own device?

Yes. This service is provided on a month-to-month basis with no term commitment.

What happens if I damage the phone?

If you have a phone provided by Queen's Managed Mobile Plan, please return the device to the IT Support Centre. We will arrange for a repair at your cost. Queen's Managed Mobile Plan will provide you with a loaner phone while your device is out for repair.

What happens if my phone is defective?

If you believe the device provided by Queen's Managed Mobile Plan is defective, return the device to the IT Support Centre. Queen's Managed Mobile Plan will provide you with a loaner phone while your device is out for repair.

What happens if I lose the phone or the phone is stolen?

The loss of the phone must be reported to Queen's Managed Mobile Plan to deactivate the service. You will be charged the book value (which will depend on the model and age) of the phone and a loaner phone will be provided for the duration of your plan term.

Contact Information

For general inquiries about a new or existing Queen's Managed Mobile Plan:

Email: qmobile@queensu.ca (preferred method)

Text: 343-364-2058

Phone: IT Support Centre at 613-533-6666

Online: Online Help Form.

 

Visit the Queen's Managed Mobile Team in person in the IT Support Centre, located in Mackintosh-Corry Hall, Rm B205 (on Student Street across from the cafeteria).

Hours of Operation

Monday to Friday: 9 am - 4 pm, closed between 12:30 pm and 1:30 pm

Closed evenings, weekends, and holidays.

Mailing address

Queen's Managed Mobile Plan
Information Technology Services
68 University Ave., Mackintosh-Corry Hall, Room B205
Queen's University, Kingston, Ontario, Canada  K7L 3N9