Telephone Services
Getting Started
Who Can Have It?
- Queen's faculty and staff
Are there any costs?
- Please refer to our page on Service Fees for details.
Additional Information
Services available include:
- Telephone sets with direct-dial numbers (DID) or internal extensions
- Call Display Sets
- Handsfree Sets
- Guest Mailboxes
- Long Distance
- Voice Menu Systems
- Call Centers
- Voice & Data Planning for major office moves
- Telephone and Voice Mail Training
- Telephone Service Consultation
- On-Line Telephone & Email Directory Search
Availability
- Hours of operation are from Monday-Friday 8:30 a.m. to 4:30 p.m (except holidays)
- Telephone programming changes are completed within 3 working days.
- Physical changes (moves, installs, disconnects) are completed within 5 working days.
Service Level Objective
Please see the links below for Service Level Objectives:
- Backup, Recovery, Archiving and Retention
- Facilities Management Page
- Service Interruption and Restoration
Governing IT Policies
Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:
- Intellectual Property - QUFA Collective Agreement, Article 16
- Copyright
- Electronic Information Security Policy Framework
Help & Support
- Telephone & Voice Mail FAQs
- Telephone Repair or Voicemail Password Reset
- Tutorials
- Service Request Form
Training:
- Departmental or individual training sessions are available upon request.
- If you have any questions, call 32001.
Last Updated: April 17, 2018