Telephone Services

Getting Started

Who Can Have It?

• Queen's faculty and staff can request new service or changes to existing service through their ITAdmin Rep.

Are there any costs?

• Please refer to our page on Service Fees for details.

Additional Information

Services available include:

• Telephone sets with direct-dial numbers (DID) or internal extensions
• Call Display Sets
• Handsfree Sets
• Guest Mailboxes 
• Long Distance
• Voice Menu Systems
• Call Centers
• Voice & Data Planning for major office moves
• Telephone and Voice Mail Training
• Telephone Service Consultation
• On-Line Telephone & Email Directory Search

Availability

• Hours of operation are from Monday-Friday 8:30 a.m. to 4:30 p.m (except holidays)
• Telephone programming changes are completed within 3  working days.
• Physical changes (moves, installs, disconnects) are completed within 5 working days.

Service Level Objective

Please see the links below for Service Level Objectives:

• Backup, Recovery, Archiving and Retention
• Facilities Management Page
• Service Interruption and Restoration

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

• Intellectual Property  - QUFA Collective Agreement,  Article 16
• Copyright 
• Electronic Information Security Policy Framework 

Help & Support

• Telephone & Voice Mail FAQs
• Telephone Repair or Voicemail Password Reset
• Tutorials
• Service Request Form

Training:

• Departmental or individual training sessions are available upon request.
• If you have any questions, call 32001.