Information Technology Services
Information Technology Services

Telephone Services

Getting Started

Who Can Have It?

  • Queen's faculty and staff 

Are there any costs?

Additional Information

Services available include:


  • Hours of operation are from Monday-Friday 8:30 a.m. to 4:30 p.m (except holidays)
  • Telephone programming changes are completed within 3  working days.
  • Physical changes (moves, installs, disconnects) are completed within 5 working days.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support


  • Departmental or individual training sessions are available upon request.
  • If you have any questions, call 32001.

Last Updated: April 17, 2018