Information Technology Services
Information Technology Services

Web Conferencing Solutions

As we move into an unprecedented academic year, web conferencing will be at the forefront of technology within Queen's university. The university currently offers two web conferencing solutions, Microsoft Teams and Zoom, at no charge. Please read the notes below for information about each tool.

To learn about how you can use Teams or Zoom for teaching and learning remotely, please visit our Teaching and Learning Remotely page.

Microsoft Teams

Teams is a collaboration tool that can be used for web conferencing, and is part of the fully integrated and supported Microsoft O365 Suite of collaboration applications and services.

Learn how to access Microsoft Teams on the Teams service page.

Microsoft Teams Highlights

For full feature descriptions, please visit our Microsoft Teams service page. In addition, Microsoft has recently updated Teams to offer the following features and functionality:

  • Integration with the Queen's Course Creation Tool (CCT+). Using CCT+, instructors can create courses and setup enrolments for onQ, but now faculty members have the ability to create a Microsoft Team for the course and have the Team membership automatically updated as students are added/dropped from the course.
  • Teams Audio Conferencing. When faculty members and staff schedule meetings, the meeting now features audio conferencing capabilities, allowing participants to use a phone to take part in Teams meetings—either by dialing in to the meeting from their phone or by using dial-out functionality from within the meeting. Calling in to a Teams meeting can be a better option than using the Microsoft Teams app on a computer or mobile device when internet connectivity is limited or unavailable.  Please visit our Teams Audio Conferencing page to learn more.

In addition, Microsoft has recently updated Teams to offer a New Meeting and Calling Experience:

  • View meetings and calls in separate windows
  • New meeting/calls control location.
  • "Together" mode, which provides a different view of video feeds.
  • A large "gallery" view, letting participants see up to 49 video streams at once.

This new experience will also include recently announced features such as 3x3 video, raise hands, custom backgrounds, more control in meeting options.  To learn about new features available for Teams meetings, please visit our Teams Meetings page.

Microsoft has also announced new features expected to be released later this year. For example, additional whiteboard functionality, live reactions, chat bubbles, increased participant limits for large lectures (increasing from 300 to 1000), virtual breakout rooms, etc.


A Queen's Zoom account allows you to host meetings of up to 300 participants, complete with screen sharing, video recording and a host of other collaboration features, at no charge to the user. Participants do not require an account to join meetings. Zoom licenses are available to all faculty, students, and staff. To learn more about Zoom at Queen's, please visit the Zoom service page