Information Technology Services
Information Technology Services

Domain Name Service (DNS)

The domain name service (DNS) is the distributed database used to provide name-related information for all the hosts connected to the internet. Information Technology Services (ITS) maintains the primary DNS database and servers for Queen's University (although in a few cases departments within the University have been delegated some local naming authority). Consequently, ITS is often asked to assign names to workstations and servers around campus so that they can be 'found' on the network by other hosts. This collection of documents is intended to present the policy on the naming of hosts at Queen's University.

Getting Started

Who can have it?

  • DNS is available to departmental, instructional, and Queen's affiliated group web space.

Are there any costs?

  • There is no cost for this service.

How do I get it?

  • Contact your ITAdmin Rep. ITS will only take DNS requests from ITAdmin Reps.
  • Once the ITAdmin Rep has approved the name, the request should be forwarded to

Additional Information

  • ITS will host domain names on-campus for a small yearly fee. This service will be of particular interest to multi-university research groups and others who wish to remove the specific nature of their current domain name.
  • The service is intended for university faculty, staff, and research groups only. It is also intended only for computers directly on the Queen's network.
  • The domain owner must be a full-time faculty or staff member and provide on-campus contact information.
  • Domain name registration fees and communications with top-level authorities, such as .com and .ca, are the responsibility of the name owner.

Related Links:

*PDF files can be read for free using Adobe Acrobat Reader.


  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITServices will do this outside of regular business hours whenever possible.
  • Please check the ITServices Notification page for information about unplanned service outages.
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

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