Office of the Ombudsperson


University Ombudsman

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Meet the Staff

Heather Cole
University Ombudsman

  • BAH   Queen's University
  • LLB    Queen's University
  • MPA   Queen's University
  • MEd   University of Texas
  • PhD   University of Texas

Gail MacAllister
Associate, Policy and Appeals

  • MIR   Queen's University
  • MTS  Queen’s University
  • BAH   Queen’s University

Reporting to the University Ombudsman, the Associate, Policy and Appeals provides advice regarding relevant policies and procedures, advises and facilitates communication at the informal stage of dispute resolution, responds to queries raised by students, staff, or senior and academic administrators, and may refer the matter to the appropriate advisor or to the Ombudsman.

​Professional Development

  • Member, ADR Institute of Ontario (2018)
  • From Diversity to Inclusion in the Workplace Certificate (2018) - Queen's University Human Resources
  • Teaching and Learning Through e-Learning (Fall 2017) - Queen's University Faculty of Education
  • Adult Education Certification (Spring 2017) - Queen's University Faculty of Education
  • Certified Human Resources Professional (CHRP), (2017) - Human Resources Professional Association
  • Certificate in International Perspectives (2016) - Queen's University Human Resources and Queen's University International Centre (QUIC)
  • Alternative Dispute and Conflict Resolution, (2008) - Kingston Centre for Mediation Services Education and Development​