Office of the Ombudsperson


University Ombudsman

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Meet the Staff

Harry Smith
University Ombudsman

Member, Law Society of Upper Canada 

  • LLM   Queen's University
  • LLB   Queen’s University 
  • MIR   Queen’s University
  • BAH   Western University

​Professional Development

  • Culturally Competent Adjudication - Osgoode Hall Law School Professional Development
  • Mediation Issues & Strategies – Advanced Mediators and Counsel - Osgoode Hall Law School Professional Development
  • Essentials for Ombudsman - Osgoode Hall Law School and Forum of Canadian Ombudsman
  • Certificate in Adjudication - Osgoode Hall Law School and Society of Ontario Adjudicators and Regulators
  • Managing the Mediation - Law Society of Upper Canada
  • Conducting a Fair Investigation - The Canadian Institute
  • Running a Fair Hearing - The Canadian Institute​
  • Legal and Practical Guide to Making Decisions and Writing Reasons - The Canadian Institute​​
  • Senior University Administrators Course - Centre for Higher Education Research and Development
  • Governance Program - Queen’s School of Business
  • Annual Forum in Administrative Law & Practice - Osgoode Hall Law School Professional Development
  • Annual Conference on Employment Law - Osgoode Hall Law School Professional Development
  • Human Rights and Accommodation Conference - Lancaster House
  • Increasing Your Awareness and Effectiveness in an Intercultural Workplace - International Educators Training Program, Queen's University International Centre
  • Effective Hearing Management - Osgoode Hall Law School and Society of Ontario Adjudicators and Regulators
  • Harassment in the Workplace: Understanding the New Obligations - Law Society of Upper Canada


Gail MacAllister
Associate, Policy and Appeals

  • MIR   Queen's University
  • MTS  Queen’s University
  • BAH   Queen’s University

Reporting to the University Ombudsman, the Associate, Policy and Appeals provides advice regarding relevant policies and procedures, advises and facilitates communication at the informal stage of dispute resolution, responds to queries raised by students, staff, or senior and academic administrators, and may refer the matter to the appropriate advisor or to the Ombudsman.

​Professional Development

  • From Diversity to Inclusion in the Workplace Certificate (2018) - Queen's University Human Resources
  • Teaching and Learning Through e-Learning (Fall 2017) - Queen's University Faculty of Education
  • Adult Education Certification (Spring 2017) - Queen's University Faculty of Education
  • Certified Human Resources Professional (CHRP), (2017) - Human Resources Professional Association
  • Certificate in International Perspectives (2016) - Queen's University Human Resources and Queen's University International Centre (QUIC)
  • Alternative Dispute and Conflict Resolution, (2008); Advanced Session (May 2011) - Kingston Centre for Mediation Services Education and Development​