Office of the Ombudsperson


University Ombudsman

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​Information for Staff

The Office of the University Ombudsman is independent of the administrative structures of the University. The Ombudsman has an accountability relationship with the Board of Trustees, through the Audit & Risk Committee of the Board, the Senate, and has unrestricted access to all University personnel.

The Ombudsman shall meet with persons or groups on a confidential basis and shall not intervene in a matter without the express written consent of at least one party to a dispute (Terms of Reference 4.1).

Persons who, acting in good faith, have filed a complaint or sought the assistance of the Office of the Ombudsman or participated in an investigation/inquiry or made an effort to resolve a problem must be able to do so without fear of reprisal.

Accordingly, no supervisor or other person acting on behalf of the University shall:

  • dismiss or threaten to dismiss an employee;
  • discipline or suspend, or threaten to discipline or suspend a student or an employee;
  • impose any penalty upon a student or employee; and/or
  • intimidate or coerce a student or employee

because that person has filed a complaint in good faith with, or participated in an investigation or inquiry by, the Office of the Ombudsman (Terms of Reference 3.7).

Staff, like faculty, make essential contributions to the teaching, research and operations of the University. Staff are comprised of both unionized and non-unionized employee categories: see Types of Appointments