onQ Support

onQ Support

Qerberus Documentation for TAs and Support Staff

Note: When a course is created in Qerberus by a TA or other Support Staff, that user is automatically enrolled to the course as Primary Instructor. To have this changed, the instructor of record will be required to submit an ITS Help Form, requesting that he or she be made Primary Instructor for the course, and that the TA or Support Staff be changed to a different role, or unenrolled from the course entirely.

For this reason, we strongly recommend that the instructor of record create his or her course, in order to avoid any delays entailed by the process described above.

Create a Course

Access Qerberus from onQ

To access Qerberus, your course management tool, go to the My Home page in onQ and find the Qerberus widget.  

Qerberus Widget

Here you will find the link to the Qerberus tool.  The tool is secure but you will not need to log into Qerberus because you will have already logged into onQ

Welcome to Qerberus, a course management tool.

Upon accessing Qerberus, you will be prompted to confirm your consent for the application to access your login information. Note that checking the ‘Do not ask me again for this application’ box will prevent this prompt from appearing the next time you access the application.

Click the Continue button to proceed. 

Application Access

Once you are logged in to Qerberus, you will see your Dashboard. This page displays any courses to which you are enrolled, under the My Courses heading.

The My Courses table provides the following information:

  1. The course name.
  2. The course start date (if applicable – see 'Set a Course Start Date and End Date')
  3. The course end date (if applicable – see 'Set a Course Start Date and End Date')
  4. The course Active status, whether 'Active' or 'Inactive'.


  1. The Information column displays the following information:
  • Whether the course has enrolments set up (Has Enrolments/No Enrolments)
  • Whether the course has an ARES course associated with it (Has ARES Course/No ARES Course)
  • Whether the ARES course has been synced (i.e., users added)

The left sidebar displays the My Courses (6) menu. From the My Courses menu, you can create a course in onQ. 

The Help button (7) links to the Qerberus documentation located on the onQ Support site.

The ‘Dashboard Refresh (8) button will refresh the Dashboard, so that your most recent course creations will show in the table.

The search box (9) allows you to search for one of your created courses; entering the course code and/or course name into the search field will automatically sort any relevant results. 

How to Create a Course

You can start the course creation process in one of two ways:

  1. Click the Courses button in the left sidebar, then select Create a Course(1)


  1. Click the Create a Course icon (+) at the top right of the screen. (2)

Create a Course

Selecting the Program

Select the Program to which your course belongs. Programs are listed in alphabetical order.

Program List

Entering Your Course Code and Course Name

The Course Code consists of four letters (e.g., CHEM, PSYC, PHIL, CISC, etc.) and a three-digit number.

The Course Name should match that which is listed in PeopleSoft/SOLUS.

Course Code and Name Fields

Selecting a Semester

From the dropdown list, select the semester in which the course will run.

Semester List

Creating a Test Student for Your Course

(If you do not wish to have a Test Student in your course, simply uncheck the Create Test Student box and proceed with the course creation process.)

Test Students appear in the Classlist (in onQ) and allow you to experience a course from a student’s perspective, by using the Impersonate feature in onQ.  For instructions on how to use this feature, click this link.

This function can be useful either when developing a course (before it is active), in ensuring that all of the elements of the course (content, assessments, discussions, groups, etc.) are functioning correctly, or while a course is running, to test any issues that may be reported by students.

Use the (+) and (-) buttons to select the number of test students (up to 100) you require for your course.

In the Email for Test Students field, enter an email address to be associated with the Test Student(s) in the course. This is the address to which any communications from within the course (e.g., emails from Classlist, notifications, etc.) will be sent. Please note, if you create more than one Test Student, the same email address will be applied to each of them.

Test Student Field

**How many Test Students should you create?

If you simply wish to view the course from a student’s perspective from time to time, one Test Student will generally suffice.

If you would like to do more extensive testing with the functionality of Groups in a course, creating several Test Students can facilitate that.


Setting a Course Start Date and End Date

These dates determine when your course will become ‘active’ (Start Date), or visible to students, and when the course will return to being ‘inactive’ (End Date), or invisible to students.

Please note, these dates are not a required setting at this stage. If you do not set a start and end date now, the course will simply be created in the default ‘inactive’ state.

**You can set start and end dates at any time within onQ, in the Course Offering Information section.

Start and End Date Field

Choosing Where to Create Your Course

These two checkboxes determine whether you will create your course in onQ, in Ares (eReserves), or in both. 

Choose Where to Create Your Course

Canadian Copyright Law and Queen’s Fair Dealing Policy

**Please note, as Administrator for a course, it is your responsibility to pass along this agreement to the instructor of record of the course, so that he/she can sign it and keep a copy for their records.

Check the box to agree to use onQ in accordance with Canadian Copyright Law and the Queen’s Fair Dealing Policy

Queen's Copyright

Completing the Create a Course Process

 Click the Create Course button. If you have filled out all of the required fields, you will see a message confirming the successful creation of your course, and giving you the choice of creating another course, or returning to your dashboard. 

Course Created Successfully

 If any required field is left blank, you will receive an error message, indicating which fields must be completed in order to finish the process.

Example of Problems with the form.


Creating Groups and Sections

You can create Groups from PeopleSoft enrolment Sections or from Sections that you’ve created within an onQ course.

     1. From your Dashboard, click the course for which you would like to create groups.


     2. A setup window will appear; click the Sections tab.

     3. Click on the green “Create Groups from this Section” icon, that corresponds with the Section from which you would like to create your Groups.

     Course Sections

     4. Decide how you would like the Groups to be split from the Sections. There are two options:

           a) By specifying a number of Groups (Sections will be split evenly into the specified number of Groups)

              Enrolment Type Field

         b) By specifying a number of members per Group (Groups of the specified number of members will be created)

             Choose number of members in a Group field

     5. Create a prefix that will be appended to a predetermined naming system.

“Group_1”, “Group_2”, “Group_3”, etc. will be appended to the end of your Group Prefix. 

For example, if you entered “Section 001 – “, (with a space on either side of the -) as your Group Prefix, your Groups would be named “Section 001 – Group_1”, “Section 001 – Group_2”, “Section 001 – Group_3”, and so on.

Split Section to Groups

      6. Click on “Split Section”.

 You will now see the following progress bar and pop up window indicating that your Groups have been created.

Groups are being createdGroups have successfully been created

Your Groups have been placed within a new Group Category named “Groups Created from Sections”.

If you would like to edit the name of a Group or enrol or unenrol users, you can make these changes within the onQ course by going to “Communications” on the NavBar and choosing “Groups”.

Manage Groups