onQ Support

onQ Support


The Queen’s University Library offers an electronic reserve (eReserves) service through Ares, our course reserve management system, that allows instructors and students to have one single access point for all ready materials and to support copyright compliance. Using eReserves, educators can add, edit, and customize course readings. This service functions like a digital course-pack, and is accessible, free and available to students 24 hours a day. 

Through eReserves, the library will:

  • Scan print books and journal articles that meet the requirements listed in the fair dealing policy
  • Acquire copyright permissions as needed
  • Provide links to electronic library resources
  • Adapt materials to meet accessibility standards
  • Archive materials for use in future
  • Provide links to physical reserve items

Students can access eReserves directly from the library home page, or from a course’s onQ page.

Creating your eReserves Course

eReserve courses can be created in the Course Creation Tool+ (CCT+).

You have two options:

Create a new course with eReserves


Add eReserves to an Existing Course

Once you have an eReserves course created you will need to add your eReserves course link to onQ.

Example:  https://ereserves.library.queensu.ca/ares/ares.dll?Action=10&Form=60&Val...


Add a direct link from onQ to to your eReserves course

Add your eReserves Course to OnQ

  1. Log into onQ and select your course.
  2. Click on Content in the top menu bar to manage content.
  3. Select a module or add a new module.
  4. Then click on Upload/Create and select Create a Link.
  5. Enter a title. For example, "eReserves", or "Course Readings."
  6. Paste the direct link into the URL box your course (eg. https://ereserves.library.queensu.ca/ares/ares.dll?Action=10&Form=60&Val... Ares ID  (eg. 12514). 

Adding items to eReserves

You may place material on reserve in three ways:

  1. Login to Ares and submit library reserve request(s) for individual items.
  2. Login to onQ and click on Ares to submit library reserve request(s) for individual items.
  3. Email your reading list or course outline to: library.reserves@queensu.ca

Please submit your lists as soon as possible.

Once processed, reserves will be available to your students via Ares (for eReserves), or as a short term loan in the library (for physical materials).  You may also integrate your list of readings in Ares into onQ. Note: both electronic and physical materials will be listed in Ares.

Adding items in Ares eReserves

Click on Add Reserve Items on the left-hand side of the course menu page. 

You will see various material types that can be added as electronic course readings. Click on the icon for the type of material you want to add.

Your options are:

  •  Article Icon Article or Website
  •  Chapter Icon  Chapter or eBook
  • Book Icon  Book
  • File Icon  File Upload
  • Free text Icon  Free Text
  • Audio Icon  Audio 
  • Video Icon Video

For each item that you add, please provide complete citation information.

Fields that are required are marked with a red (*) star.

The tags field can be used to assign keywords to your readings so that they can be grouped by topic or week. Tags allow you and your students to filter how course readings are displayed.

After you have completed the citation information, specify how the item will be supplied.

  • Library staff can put the material on print reserve
  • Library staff can scan the material and add it to e-reserve
  • Library staff can link to the material in the library collection
  • Upload a file
  • Provide a link yourself

Limit access to an item during the semester by choosing a date range. Click on the calendar icon under Start Date to select when students can access the item. Do the same for the Stop Date to indicate when the item should be removed.

Click the Submit Item button to complete the process of adding your course reading.

Clone Items from Previous eReserves Courses

  1. Click on Add Reserve Items on the left-hand side of the course menu page. 
  2. Select a previously taught course that has the readings you want to use again.
  3. Check the readings you want to export and change the date range for the new course as appropriate.
  4. Click Import Items to complete the process.

Using Permanent Links

Permanent links are available for any electronic items in eReserves. Permanent links to items will work in future semesters as they compare against currently enrolled students. Users using this link will be prompted to sign in to access any materials if not already signed in to Ares.  

To add permanent links from Ares to a syllabus or onQ course shell, click on the show details for any item and copy the url listed under Permanent Link.  

Adding TAs and Administrative Support Staff to your Course

Full Proxy Users

eReserves allows instructors to grant full proxy access for their courses to another user.  Any user with full proxy access will be able to request course reserves, edit reserves, add and edit tags for any course and all courses for an instructor.

You can grant full proxy access by selecting Full Proxy Users from the Instructor Tools menu, located on the left side of the page.  On the page that follows, add proxy users by adding their NetID and selecting Add Proxy User.  

Course Proxy Users

eReserves also allows instructors to grant course proxy access to another user.  Any user with course proxy access will be able to request course reserves, edit reserves, add and edit tags for the single course that they were grants course proxy access for.    

You can grant course proxy access by first selecting a course, then choosing Course Proxy Users from the Instructor Course Tools menu, located on the left side of the page.  On the page that follows, add proxy users by adding their NetID and selecting Add Proxy User.  

Viewing Usage Details of eReserve Items

To view usage, click on “Course Readings Usage” on the left-hand side of the course menu page.

The number indicates how many times a document link was opened. You can click on “Show Detailed Usage” to see details on date and time.