onQ Support

onQ Support


1. Self-Help

onQ Support Site

For step by step instructions, videos, and FAQ's, please see:

onQ Tools and Tutorials for Instructors

onQ Tools and Tutorials for Students

Recommended Browser

Google Chrome is the recommended browser when using onQ.
To find out if your Google Chrome is running the latest version, visit the WhatIsMyBrowser.com site.

Check my System
onQ System Check

​Additional Resources

Brightspace Community

Helpful resources such as videos, documentation, and forums provided by Brightspace.

Brightspace Video Resources

A series of video tutorials provided by Brightspace to assist users in the learning management system

Online Help

Desire2Learn's online resource center for product information and updates (Brightspace, ePortfolio, Insights).

D2L Teaching and Learning Community

Desire2Learn's online resource for pedagogical assistance. Contains a series of blogs, forums and documentation

2. IT Support Centre

Submit a Ticket: Help Form

Phone: x36666 for NetID, access, technical issues; 8:00am – 5:00pm, Monday – Friday

Walk-Ins: 9:00am-4:00pm, Monday – Friday

3. Accessibility Hub

Resources related to accessibility standards and guidelines for uploading accessible content.

4. My Course is in...

The Faculty of Arts and Science


If you are an instructor, TA or Support Staff, and require assistance with course design please contact:

Selina Idlas
Centre for Teaching and Learning
F200 Mackintosh Corry Hall
Queen’s University
613 533 6000 x74496

Online - Continuing and Distance Studies

Support for Students

Participating and being active in your online courses is essential for success: Click here for answers to FAQs regarding onQ, Adobe Connect and more. To speak to your professor about your course and its components, refer to the Teaching Team information on your course’s onQ homepage. Check out the Arts and Science Online website for general information regarding your courses and exams or contact us directly with your questions and concerns.

Support for Instructors

The transition into onQ happens Fall 2016 so things will look different as you manage and modify your courses. Our Instructor Wiki Page has been set up to address your questions ranging from gradebooks to quizzes to dropboxes. If your matter is urgent, please contact CDS directly through email or by telephone.

The Faculty of Engineering

If you have an onQ technical question, please submit a ticket to help@engineering.queensu.ca

Instructors can reach out to the FEAS Teaching & Learning Team for assistance on how to use onQ effectively, including using onQ to track indicators for the Canadian Engineering Accreditation Board.  Please email  feas.online@queensu.ca to schedule an in-person consultation.


The Smith School of Business

If you are participating in any course offered by the Stephen J.R. Smith School of Business and have any questions please contact the Help Desk by any of the following;

Email: SmithSupport@queensu.ca

On-Campus: 33072

Toll-Free: 1-866-622-2667

In-Person: Room LL228, Goodes Hall

Hours of operation are Monday-Friday between 8AM – 5PM.

The Faculty of Education

For technical support or assistance with onQ

Contact: Support Services
Duncan McArthur Hall B232
Phone: 613 533 6722 or education.d2l@queensu.ca

The Faculty of Health Sciences

The School of Nursing

For assistance, please contact:

Ted Girard
IT & Communications Coordinator
Queen’s School of Nursing
Queen’s University
Cataraqui Building
2 Barrie St, Rm 119
Kingston, Ontario, Canada
K7L 3N6
613.533.6000 x78005

The School of Rehabilitation Therapy

If you are an Instructor and require assistance, please contact:

Svetlana Rytchkova or Mary Arnold
School of Rehabilitation Therapy
Queen’s University
Louise D. Acton Building
31 George Street
Kingston, Ontario, Canada 
K7L 3N6
613.533.6000 x78987

Bachelor of Health Sciences

General technical support is available for students from ITS Monday through Friday (8:00AM to 5:00PM, EST) by telephone ( +1-613-533-6666; you can request that ITS call you back in order to avoid long-distance charges when you seek assistance) or through the online request form (https://www.queensu.ca/its/forms/itsc/helpform/) with a response time of 24 hours or less. For students with unique software and hardware issues, IT support is available to provide assistance on an ongoing basis, delivering an additional layer of technical support.

For BHSc Portal support if you are taking PGHY 170 or PHAR 100, use the “Portal Feedback” button present on each page of the Portal for technical support. For more general concerns and comments, email: bhsc-support@queensu.ca.

School of Medicine

The School of Medicine does not currently use onQ.

Log in to MEdTech Central

The Faculty of Law

For technical support or assistance with onQ

Contact: Mike Brean
Macdonald Hall 109
Phone: 613 533 6000 x77855
Email: michael.brean@queensu.ca

Contact: Andrew Swain
Macdonald Hall 108
Phone: 613 533 6000 x74297
Email: a.swain@queensu.ca