onQ Support

onQ Support

Request an Integration / Service

As we transition to our new learning management system, onQ, over the coming year, there will inevitably be a desire to integrate with applications that provide complimenting features to the suite of tools provided in onQ. If you would like to request an integration between onQ and another application, please submit your request to the IT Support Centre by filling out the ITSC Helpform. Please select "onQ" in the "General Category" field and mention that you're requesting a new application integration within the description field.

Once ITS has received your request, the following high-level process will be followed:

  1. Request Submission
    Upon receiving the integration request, the IT Support Centre will ensure the onQ Service Team receives the request. The onQ Service Team is the team of ITS and CTL staff members who are responsible for maintaining the onQ service.
     
  2. Initial Investigation
    Upon receiving the integration request, the onQ Service Team will perform an initial (high-level) investigation to gain a better understanding of the integration and benefits. During this process, the person who made the request may be consulted.
     
  3. Integration Decision
    The request and information found during the investigation will be taken to the onQ Steering Committee for a decision regarding how to proceed.
    Note: The onQ Steering Committee was created to inform the onQ implementation project. Governance for integration decisions may change in the future.
     
  4. Prioritization
    If a decision has been made to integrate as requested, the onQ Steering Committee will prioritize the integration against other service priorities.
     
  5. Security / Privacy Risk Assessment
    Depending on the nature of the request, the application being integrated may need a security and privacy risk assessment. This is definitely the case in the event that personal or confidential data is passed between onQ and the other application.
     
  6.  Testing
    The integration will be tested in an onQ test environment prior to implementation in the production instance of onQ.
     
  7. Documentation
    The onQ Service Team will review the integration and determine the appropriate amount of technical and end-user documentation needed to properly support the integration. Once done, this documentation will be created and may be published on the onQ Support Website (definitely in the case of end-user documentation).
     
  8. Change Management
    Once the integration has been tested and documented, the onQ Service Team will plan the integration steps, communicate the integration timeline, and determine the level of training needed for end-users.
     
  9. Integration
    Once all of the steps have been completed above, the application will be integrated within onQ.