Strategic Procurement Services

Strategic Procurement Services

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IT Hardware, Peripherals and Accessories

Resulted from Procurement Process

Request for Supplier Qualifications (RFSQ) #Q-2016-004-AS

Contract Term

Term of agreement with an expiry of April 30, 2021

Extension Details

No extension available

Awarded to

CDW Canada

Strategic Procurement Contact

Ryan Luney, Buyer
luneyr@queensu.ca or phone: (613) 533-3007 | internal ext. 33007

Additional Program Details:

Ordering

  • For any item showing an availability other than "In Stock" (i.e. 3-6 business days), email QueensU@cdw.ca to confirm ETA.
  • Dell products are to be order directly through Dell unless your Dell Representative has given approval to purchase through CDW.

Returns (RMA Requests)

  • For all RMA/CSR issues, please email the CDW team at QueensU@cdw.ca.  Include your Queen's PO # (i.e. APO####), CDW Part # and a description of the issue.  This will ensure the quickest response as the email is monitored by the account team.
  • Packaging Showing Damage: Refuse any shipments where the package appears to be damaged and notify the account team via email at QueensU@cdw.ca, so a replacement order can be entered.
  • Merchandise Damaged in Transit: Shipments that have been received where product has been physically damaged must be reported within 48 hours of receipt so a freight claim can be entered with the courier.  Please email your account team at QueensU@cdw.ca with a description and photos of the damage.  Please include photos of the item and packaging.
  • Defective Product Returns: Customer may return most defective products directly to the Seller within 30 days from the invoice date (21 days for Lenovo) as long as a manufacturer’s tech support case # is provided at the time of the RMA request.  To obtain a case #, please call the manufacturer’s tech support line included with the product’s documentation.  After 30 days (21 days for Lenovo), the manufacturer warranty applies.
  • Products must be Returned Complete: All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.  Manufacturer packaging must be in pristine condition, no markings or writing or damages.  CDW Canada reserves the right to refuse the return of incomplete Products.  In addition, CDW Canada may charge a minimum twenty-five percent (25%) restocking fee for returns that are accepted.

Please use the following link to view the full CDW CANADA PRODUCT RETURN POLICY.

Queen's has established standard configurations for Desktops, Laptops, Tablets and Accessories that are available through Dell Canada.  In addition, Dell branded products should be purchased directly from Dell Canada.

Thresholds:

Only one quote is required for single orders up to $249,999.99 CAD before taxes.

Supplier Contact Information:

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For any non-Dell branded IT Hardware, Peripherals and Accessories (including Lenovo and Toshiba products)

Asad Malik, Senior Account Manager
300-20 Carlson Court, Etobicoke, Ontario M9W 7K6
Tel. (866) 685-9102

Tyson Lubbers, Account Manager
300-20 Carlson Court, Etobicoke, Ontario M9W 7K6
(866) 435-4901

Email: QueensU@cdw.ca