Office of the Provost and Vice-Principal

OFFICE OF THE

Provost and Vice-Principal (Academic)

OFFICE OF THE

Provost and Vice-Principal (Academic)

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COVID-19 (Coronavirus) Travel Questions

Frequently Asked Travel Questions

Last updated Friday, March 27th 2020

I feel safe in my current circumstances abroad, must I return?
Queen’s recognizes that circumstances vary from person to person and region to region. Please speak with your family in making a decision to remain where you are. We acknowledge that there will be situations in which remaining is a very sensible option/decision. Please complete this form as Queen’s needs to know where you are. Make sure you are registered with your local embassy.
Will there be an academic penalty if I do not return to Canada or my home country?
No, there will be no academic penalty. Queen’s will ensure a feasible academic plan that will satisfy your term requirements. Your faculty/school will contact you to work out the details in due course. For more information, please consult the Returning Student FAQs.
Will I be able to complete my academic term even if my host university does not offer on-line assessment?
Yes, Queen’s will ensure an individualized plan for you to complete your term. Your faculty/school will contact you to work out the details in due course.
Will Queen’s provide any financial support for the cost of my travel or accommodation?
Queen’s University will provide financial support for students returning to Canada or to a home country from university-sponsored activities, including: exchange, study abroad, faculty-led programs, internships, research placements, community-engaged learning, and practicums. Faculty International Offices will provide additional information.
I am a Queen’s researcher working abroad. What kind of financial support to cover the cost of changed travel plans will be offered?
Please see the VPR’s Covid-19 site for more information on the Tri-Council’s support for costs associated with changes in travel plans. Special Research Project (SRP) funds are often used to support research travel for principal investigators (account holders) and research personnel. In keeping with the recently-released tri-council policy on travel, the same rules shall apply to SRPs. Any questions may be directed to research@queensu.ca.
I am having trouble booking my flight home to Canada or my home country. Can Queen’s help?
Yes, we can help. Please follow these steps:
  • If you had already purchased a return ticket please work with your travel provider/airline to change your existing tickets.
  • If you do not have a return ticket or if your original airline is unable to assist, please reach out to travel providers you would normally use to purchase a new ticket.
  • If you are having difficulties in securing tickets to return home, please complete and submit this form immediately. We will engage the assistance of International SOS and/or the university’s travel agent on your behalf. Do not contact International SOS directly to secure tickets to return home. To avoid duplication of tickets by iSOS or the university travel agent, please let us know as soon as you have secured a ticket.
I am currently overseas and I am having trouble getting a flight to return to Canada or my home country. What should I do?
  • If you are a student, please review the latest advice from Queen’s University on returning to Canada.
  • Maintain contact with your family and continue to update Queen’s about your status. We are available and will continue to support you.
  • Contact your host university to let them know that you have not returned and to ask them for any support that you may need.
  • Contact your insurance provider to ensure that you have local and extended coverage.
  • Contact International SOS if you require immediate emergency support.
    • Call 1-215-942-8478 (24/7) and provide the following information:
      • Your name
      • An indication that you are part of the Queen’s University community
      • A telephone number where you can be reached
      • The nature of the emergency or inquiry
Are there any restrictions on travel to Canada?
For the most up-to-date travel advice, please check the Government of Canada’s latest travel advisories.
I have recently arrived/returned to Canada from abroad. Can I come to campus?
The recommendation for all who have recently arrived or returned to Canada is to self-isolate (staying at home) for 14 days. If you develop symptoms upon your return, continue to self-isolate and contact your local health care provider. Here’s a guide on how to self-isolate.
I recently returned from an affected area and I am feeling ill. What should I do?
If you travelled to an affected area in the 14 days before you became sick you should call your health care provider and tell them about your symptoms. View the Queen’s COVID-19 Symptoms and Response webpage.
I am worried about my immigration status in Canada. What should I do?
Consult with Queen’s International Student Advisor at isa@queensu.ca. Consult with Queen’s University International Centre resources.
Will international visa students be able to enter Canada?
Deputy Prime Minister Chrystia Freeland announced on Friday, March 20th, that international students, workers on visas and temporary foreign workers will be able to enter Canada, with the expectation that they'll respect the government's request to self-isolate for 14 days. Students should carry with them an electronic document verifying that they are currently enrolled at Queen’s.  This could be a letter on letterhead provided by your supervisor or the international office in your faculty/school/department. The situation remains fluid, and it is possible different guidance could emerge. Please contact Queen’s University International Centre for more information.
Will international faculty members and post-doctoral fellows be able to enter Canada?
Deputy Prime Minister Chrystia Freeland announced on Friday, March 20th, that international students, workers on visas and temporary foreign workers will be able to enter Canada, with the expectation that they'll respect the government's request to self-isolate for 14 days. The situation remains fluid, and it is possible different guidance could emerge. Please contact Monica Stewart for more information. Post-doctoral fellow should also reach out to their supervisors so that they and Queen's can provide you with ongoing support.