SOLUS Help

The SOLUS Student Centre is designed to provide you with the tools to manage all of your admission, registration, academic, financial, and personal information/contact details during – and after – your academic career at Queen's.

Find information on how to access and navigate the SOLUS Student Centre.

Log into SOLUS

SOLUS is a Gaelic word that means "knowledge and light." It also stands for "Student On Line University System."

The SOLUS Student Centre is the primary means by which online services are provided to students. Whether you are new to Queen’s, or are a returning student, you will access SOLUS for a variety of things – from checking your fees, to selecting your classes, to viewing your class and exam schedules, to downloading forms for Enrolment Verification and Income Tax purposes.

As with any technology, the more you use a service the more comfortable you become with it.

We encourage you to take the time to navigate SOLUS on your own – click on the various links within the Student Centre and see where they lead.

Getting Set Up

Your NetID

To log in to SOLUS, you will be asked to provide your NetID and password.

Some people, including alumni, may not remember their NetID, while others may never have been issued one while they were students.

The NetID is an issued combination of letters and numbers which is unique to each student. Think of it as your individual passkey to unlocking online services from Queen's.

If you don't have a NetID, you can activate one.

This utility will require two things – one of which is your Student ID Number. If you do not remember your Student ID Number, you can contact the Office of the University Registrar at 613-533-6894. Once we have verified your identity by asking you a number of questions, we will provide you with your student number. In order to ensure your privacy, we will not provide student numbers by email.

If you have your NetID, and don't remember your password, you can do either of the following:

  • If you created your Challenge Questions and supplied an Alternate Email Address, you can use the Self-Service Password Reset Tool
  • If you did not create your Challenge Questions and did not supply an Alternate Email Address, you will have to contact the IT Support Centre by completing the Online Help Form

Logging into the SOLUS Student Centre

  1. Click on the "Search and Sign In" icon located in the top right-hand corner of Queen's affiliated websites
  2. Select "MyQueen'sU – SOLUS, MyHR and more" from the revealed menu
  3. Select the "SOLUS" link from the left hand column
  4. Log in using your NetID and password

If you are planning on printing forms from SOLUS, please ensure that your web browser (Internet Explorer, Mozilla Firefox, Chrome) is set to allow pop-up windows.

SOLUS generates form requests by producing them in an Adobe pdf format in a new browser window. If your browser is set to block pop-ups, then your forms will not appear on your computer.

In order to help users be able to allow pop-ups, ITS has produced instructions that list the steps involved for various compatible browsers for both the Mac and PC computing environments.

Your file should generate in PDF form in a new window, which you can save or print for your taxation records.

If your file does not generate, please review steps 1 and 2 to ensure that your browser is allowing the new window to be created.

Managing Personal Information

The university relies on the contact information in your SOLUS profile for a number of activities. Listed below are easy steps to ensure that what we have is accurate and up-to-date.

Provincial law (FIPPA) and University Senate policy protect your right to privacy as well as restrict access to your personal information. The university will not release information on a student to a third party – including a parent or guardian – unless they have been given permission by the student. This can also be done via SOLUS by following the instructions below

Stand proud and help strengthen the Indigenous presence at Queen’s!

  • Self-identifying allows Queen’s to provide the best programs and opportunities to Indigenous students
  • Students can learn more about their culture and/or connect with the growing Indigenous community at Queen’s
  • Students can self-identify at any time during their university career 

Learn how to self-identify on our Student Registration Guide page.

To update your address, telephone number, or emergency contacts, start by accessing the main page of SOLUS via the following navigation: Main Menu > Self Service > Student Centre

Then follow the following instruction for each.


Addresses

  1. On the main page of SOLUS scroll down to the Personal Information section. Click on the other personal... drop-down list box to access the list
  2. Select Addresses
  3. Click the Go button
  4. Click the Edit icon to update your current mailing address
  5. Enter the address changes into the Address fields on the Edit Address page. Click the OK button
  6. You can set your address change to take effect at a date in the future by changing the date in the Calendar field or using the Calendar icon. Click the Save button
  7. Click the OK button on the Save Confirmation page
  8. The address change will display on the Address page

Telephone Numbers

  1. On the main page of SOLUS scroll down to the Personal Information section. Click on the other personal... drop-down list box to access the list
  2. Select Phone Numbers
  3. Click the Go button
  4. On the Phone Numbers page, you can change your preferred number and add or remove numbers. Once you have made your changes, click the Save button
  5. Click the OK button on the Save Confirmation page. The changes will display on the Phone Number page

Emergency Contacts

  1. On the main page of SOLUS scroll down to the Personal Information section. Click on the Emergency Contact link
  2. On the Emergency Contacts page, you can Edit, Delete, or Add an Emergency Contact
  3. Click on the Edit icon to edit an Emergency Contact. Make your changes on the Emergency Contact Detail page. Click the Save button
  4. On the Save Confirmation page, click the OK button
  5. When deleting an Emergency Contact, you cannot delete a primary contact. You must designate a new Primary Contact before deleting this contact
  6. Once you delete a non-primary contact, you will need to confirm your deletion. Click the Yes – Delete button.
  7. To add an emergency contact, click the Add an Emergency Contact button. You will then be required to fill in the fields on the Emergency Contact Detail page
    • To add an address different than yours, click on the Edit Address link
  8. Fill in the Address fields. Click the OK button
  9. Once you have completed entering the Emergency Contact information, click the Save button

Please note that students are only able to edit their 'preferred' name via SOLUS. Changes to legal/official names require the submission of a 'Name Change Form' (along with supporting documentation) to the Office of the University Registrar (Records and Services). The form can be downloaded from our Forms page.

  1. Access the main page of SOLUS via the following navigation:
    Main Menu > Self Service > Student Centre
  2. On the main page of SOLUS scroll down to the Personal Information section. Click on the Names link
  3. On the Names page, you can:
    • Edit your Preferred Name by clicking the Edit icon
    • Add a new Preferred Name by clicking the Delete icon
  4. To Edit your Preferred Name, click the Edit icon
  5. After clicking the Edit icon, make your changes to your Preferred Name. Click the Save button
  6. Click the OK button to confirm your changes
  7. To Add a new name, you must delete the current Preferred Name. Click the Delete icon  
  8. After clicking the Delete icon, the Delete name page displays. To continue, click the Delete icon
  9. A Delete Confirmation page will display. To go back, click the No – Do Not Delete button. To confirm that you are sure that you want to delete this Preferred Name, click the Yes - Delete button
  10. Click the Add a new name button
  11. Select Preferred in the Name Type field. Fill in the Name fields. Select the date that you would like the name change to take effect by entering the date in the Date field or by using the Calendar icon. Click the Save button
  12. On the Save Confirmation page, click the OK button

Students logging into SOLUS where the Social Insurance Number, or SIN, is missing will see the following screen. If a student clicks 'TRUE' to bypass this prompt, it will reappear on each subsequent visit.

** Please note that for International Students, clicking 'TRUE' will permanently bypass this screen. 

SIN screen on SOLUS

  1. Access the main page of SOLUS via the following navigation:
    Main Menu > Self Service > Student Centre
  2. On the main page of SOLUS scroll down to the Personal Information section. Click on the Demographic Data link  
  3. The Demographic Information page displays information that Queen’s has on record for you, such as your:
    • Current immigration status
    • Student number
    • Birthdate

If any of this information is incorrect, please contact the Office of the University Registrar at 613-533-2040 as soon as possible.

Your academic and financial information is protected by Ontario government law (FIPPA) and University Senate policy. This means that access to your records will not be given to any individual unless you grant them access.

A student wishing the university to release his/her financial and/or academic information to an individual, including a parent, or to an agency external to the university, may do so through SOLUS. This will be effective until the student cancels the authorization.

Please note that possession of a student's login information (NetID and password) does NOT constitute a permission to access or discuss their personal information. Only the registered student and those named individuals who have been specifically granted access to information can receive this information from our staff.

  1. Access the main page of SOLUS via the following navigation:
    Main Menu > Self Service > Student Centre
  2. On the main page of SOLUS scroll down to the Personal Information section. Click on the other personal... drop-down list box to access the list
  3. Select Release of Information
  4. Click the Go button
  5. The Release of Information page displays who you have currently authorized access to parts of your student account. On this page, you can add or remove people
    • *Please note that Section 1 is not used for current students