How to Pay

In order to help you better understand your tuition and fees at Queen's University, we have provided a step-by-step guide to understanding your fees, what SOLUS is telling youpaying on time, and the different payment methods available to you, including the Graduate Student Pre-Authorized Payment Plan (PPL).

Step 1: Understanding Your Fees

Your fall/winter tuition and fees will be updated in your fees account by July 31. As you make changes to your course registrations, charges on your account will automatically adjust. Be sure to check your account balance regularly through the school year.

To see the detailed version of your account:

  1. Log into your SOLUS Student Centre
  2. Select the Financial Account tile
  3. Select a navigation:
    • Account Balance - A summary of your current Charges and Deposits, as well as Total Due.
    • Account Activity – A detailed transaction history within a selected date range.
    • Charges Due – Summary of charges due by due date, and details on each.
    • Payment History – A record of payments made, and the charges to which they were applied.

Review Your SOLUS Account Regularly 

  • In addition to term fees due at the beginning of the term, other fees such as library fines and Flex dollars for meal plans may be posted to your account throughout the year
  • Your Account Summary may also adjust if you receive a student award. Find out when and how Queen's financial aid is paid
  • Generate a Fee Statement from SOLUS for a per-term summary for all of your charges and payments

Changes in Fee Assessment: While every effort is made to avoid errors in fee assessment, should an error occur, it will be corrected and every effort will be made to attempt to notify affected students, however, lack of notification does not exempt a student from paying the appropriate fee.

Transactions by date range.

  1. Log into your SOLUS Student Centre
  2. Select the Financial Account tile
  3. Select the Account Activity navigation
  4. Within the ‘View by’ section of the page, select a term or enter a date range then select the go button
  5. The detailed list of all transactions related to your account will appear sorted by posting date. To scroll through all items posted in the provided date range, select the arrows to see the next page of information

  1. Log into your SOLUS Student Centre
  2. Select the Financial Account tile
  3. Select the Charges Due Navigation option
  4. Select the appropriate tab:
    • Summary by Due Date
    • Detail of Charges Due
  5. Take special note to see the amounts and when they are due

You can access a printable student fee statement via your SOLUS Student Centre that provides a clear summary of all of your charges and payments.

  1. Log into your SOLUS Student Centre
  2. Select the Financial Account tile
  3. Select the Fee Statement/OSAP Net Tuition navigation
  4. Choose the Academic Career and Term you want to display, then select the Print button
  5. Fee statements are produced by term in a PDF document and must be printed individually (fall 2012 and all subsequent terms are available). Your web browser must also be set to allow pop-up windows

What is SOLUS Telling You?

The SOLUS Student Centre is an online information system designed to provide you with the tools to manage all of your academic, financial, contact, and admission details during, and after, your academic career at Queen's. To login to SOLUS, you will be asked to provide your NetID and password.

The total amount owing, for registration, that you will see on SOLUS may include up to four different types of charges:

Tuition & the Student Assistance Levy (SAL)

Ancillary Fees

Residence fees

University Health Insurance Plan (UHIP)

 

Parental Access to Student Information

For parents looking to access their student’s fee balance: we are unable to disclose a student’s personal information, including their fee balance, unless the student authorizes us to release this information on our online student registration system (SOLUS), as per Ontario government law and University Senate policy governing privacy and personal information.

 

Step 2: Paying on Time

To avoid late fees, tuition and fee payments must reach the Office of the University Registrar at Queen’s University before the following dates.

Fall

Due by September 1

Due by September 30

Winter

Due by January 10

Undergraduate and Graduate winter tuition and Student Assistance Levy (SAL)*

Due by January 31

Tuition for students receiving OSAP or who have an Alternative Payment Plan for winter term

  • *Students receiving OSAP receive an automatic deferral on winter term tuition and fees to January 31
  • To assist students who cannot meet the January 10 payment deadlines, but have a proven source of funding, an Alternative Payment Arrangement (APA) Program has been developed. The APA allows students, upon approval, to defer payment of their tuition without penalty to January 31 for the winter term

  1. Log into your SOLUS Student Centre
  2. Select the Financial Account tile
  3. Select the Payment History navigation option
  4. You will then be presented with a list of all credits to your account, including payments and opt-outs and when they were posted.
  5. Select a specific payment to view additional details, including the individual charges to which it was applied.

Alternative Payment Arrangement (APA) Program

The APA assists students who cannot meet their tuition and SAL fee payment deadlines, but have a proven source of funding. The APA allows students, upon approval, to defer payment of their tuition and SAL without penalty.

APA requests must be sent from your @queensu.ca email address and must include your student number (note: there is no APA form required).

Smith School of Business students in the Smith Professional Masters Programs and MBAs (or similar), should reach out directly to the school at businessoffice@queensu.ca to discuss alternatives from their program’s regular fee schedules.

Do Not Submit an APA Request if...

You will be granted an APA automatically.


Do Submit an APA Request If You Will be Receiving...

Provincial/Territorial Government Assistance (e.g. Out of Province)

If you did not receive Provincial/Territorial Government Assistance (e.g. Out of Province) last year at Queen’s (e.g. entering students) but will be this year, send a copy of your government funding assessment details (e.g. Funding Details/Notice of Assessment) to awards@queensu.ca to have your tuition and SAL fees due dates deferred.

Scholarships/Awards External to Queen's

Send your award letter to fees@queensu.ca

Third-Party Funding (e.g. foreign governments, corporations, band funding, etc.)

Send your sponsorship letter to fees@queensu.ca. For information on what the letter needs to include, see Pay by Funding Agency.

Extenuating Circumstances

If you have extenuating circumstances that will prevent you from paying your tuition by the tuition due dates, you may request an APA. For example, if you can pay most of your fees by the deadline, but not all (e.g. receiving final summer employment pay cheque after deadline). Provide details of your circumstance in an email and send to fees@queensu.ca.

APA requests can be submitted for both fall and winter terms any time after July 15 (requests for winter terms can be made at the same time as for fall term as long as the winter term source of funding is known).

APA requests received after the due dates will be processed on a best-efforts basis only, with no guarantee of approval.

Fall

  • When to apply: July 1–August 15     
  • Deadline to apply: August 15
    • Students receiving third-party funding must submit their sponsorship letter by August 1 
  • Regular tuition due date: September 1       
  • Tuition due date with an approved APA: September 30

Winter          

  • When to apply: July 1–December 15
  • Deadline to apply: December 15
    • Students receiving third-party funding must submit their sponsorship letter by November 15 
  • Regular tuition due date: January 10
  • Tuition due date with an approved APA: January 31

Summer

  • When to apply: n/a   
  • Deadline to apply: n/a
  • Regular tuition due date: May 1
  • Tuition due date with an approved APA: n/a

The due date of your tuition and SAL will change in SOLUS when your APA is approved.

  • To check if you have an approved APA, check your SOLUS account on August 13, or five business days after you’ve submitted your request, whichever is later
  • If the due dates have not been updated by August 22, contact solus@queensu.ca

Important

  • If you have not paid the term's tuition and SAL by the due date showing on SOLUS, you may be subject to a $150 late fee and will not have access to add or swap courses in the following circumstances:
    • You miss the September 30 fee due date
    • You do not have a winter APA and you miss the January 10 due date
    • You have a Winter APA and you miss the January 31 tuition due date

Note: As soon as Queen’s receives payment for the outstanding amount or is provided a proven source of funding (e.g. Notice of Assessment – out of province government assistance), the enrolment hold will be lifted, but the late fee and any service charges will still apply.

Questions?

If you require assistance or have questions, please contact the Office of the University Registrar at fees@queensu.ca


Step 3: Payment Methods

Queen’s offers students several payment methods to pay for the charges on their student account.

  • Over-the-counter payments (cash, cheque, Interac) at the Office of the University Registrar are not accepted for tuition
  • PayPal and Email transfers are not accepted by Queen’s

All transactions involving credit cards are secured using industry standard TLS encryption as specified by PCI-DSS. Find more information regarding how those transactions are processed.

Learn about our privacy policy around collection of personal information.

Returned Payment

Once a payment has been returned from the bank for any reason, a $40 service charge is applied. This includes returned pre-authorized payments, declined credit cards, and returned cheques.

If the return was caused by a bank error, upon request, the Office of the University Registrar will issue a receipt for the service charge in the event you wish to seek reimbursement from your bank.


Late Fee

Payment of tuition fees and the Student Assistance Levy (SAL) is expected by the posted due date. If a student does not pay by the due date, they will be assessed a Late Fee.

Full-time (9.0 or more units): $150

Part-time (less than 9.0 units): $50

Late Fee Appeal

If payment is made less than five (5) business days before the fee deadline, it is likely that your payment will not be posted by that date.

If you have made your payment prior to the deadline, but:

  1. The amount was not posted to your account until after that date; and
  2. You were charged a Late Fee

You may appeal that charge by sending a copy of your dated payment receipt (either by fax or by email) showing that your payment was made on or before the deadline.

You can direct your proof of payment to:

Email: fees@queensu.ca

Fax: 613.533.2068

Accepted Payment Methods Include:

For information about scholarshipsfinancial aid, and how to apply, please see our Financial Aid Overview

Scholarships, Awards, and Bursaries

To align with Queen’s term-based tuition due dates, all Queen’s awards administered by the Student Awards Office for undergraduate and professional programs (e.g. Law/Medicine) and granted at the start of each academic year will be paid in two equal payments and applied to your Queen’s SOLUS Student Account for fall and winter term. This includes all Admission awards, renewable, and upper-year awards. Learn more about how Queen’s financial aid is paid.

All awards administered by the Student Awards Office – award payments will be held in your SOLUS student account to be applied to all current and future due university charges (e.g. fall term tuition and ancillary fees, fall term residence, winter term tuition, and winter term residence).

Awards administered by the School of Graduate Studies – please review the terms of your award offer(s) for payment details and check your SOLUS Student Centre – Financial Aid for further information.

Any scholarships, bursaries, and awards that are granted by external agencies but administered by Queen’s will be credited to your student account as soon as the external agency provides Queen’s with the funds. Check your SOLUS Student Centre – Financial Aid to verify if the funds have been received and when they will be posted to your student account.

If you are receiving a non-Queen’s scholarship or award (external to Queen’s University) that you will use to pay tuition, fees, and/or residence charges, and you are unsure the funds will be available by the applicable due date, you must submit an Alternative Payment Arrangement (APA) request.

Refunds

Learn how and when awards are refunded.


Ontario Student Assistance Program (OSAP)

At the time full-time enrolment is confirmed, Queen's will identify the amount of your OSAP to be remitted to Queen's. The amount of your OSAP to be remitted to Queen's will not exceed the value of your term tuition and fees, unless you have a balance outstanding from a previous academic term. Any remaining OSAP will be deposited to your personal bank account.

Log on to your OSAP account at ontario.ca/osap and view your Funding Summary for details of what is being remitted to Queen's. Your funding will take a few days after the 'Estimated Date' on your OSAP Funding Summary to be received. You can also review your Student Fee Statement on SOLUS to verify Queen's has received your OSAP payment.

Please monitor your SOLUS student account to verify your OSAP has been received by Queen's and deposited in your account before making any additional online payments by your tuition due date.

Please note that all Queen's awards administered by the Student Awards Office will be reported to OSAP by Queen's. You are not required to report these awards on your OSAP application. 

More about OSAP

Online Banking must be done from your Canadian financial institution’s website (see below for a list of supported institutions).

The SOLUS Student Centre provides important information on your student account, such as credits, amounts owing and fee statements. Please review your SOLUS account regularly, especially after registration changes, for amounts and due dates.

To set up your bank account to pay by online banking:

  1. Log onto your financial institution’s website
  2. Set up “Queen’s University” as a Payee (Note: Could show as “Queen’s University Tuition Payment’)
    (Tip: search "Queen" (no " 's "). Some financial institutions utilize the apostrophe, while others do not)
  3. Enter your 8-digit student number as the account number. Now you’re ready to make an online bank payment to Queen’s

Please allow a processing time of 3-4 business days.

Telephone and ABM Banking

You will need to contact your financial institution in order to add 'Queen's University' to your Telephone, Internet, and/or ABM banking payee list (see below for a list of supported institutions). 

Please be aware that it can take 3 to 4 business days for your payment to reach your Queen's student account.

Supported Financial Institutions

  • Alberta Treasury Bank
  • Bank of Montreal (BMO)
  • Caisse Populaire Desjardins
  • CIBC
  • Royal Bank of Canada (internet and phone only)
  • Tangerine (internet and phone only)
  • HSBC Bank of Canada
  • Laurentian Bank
  • National Bank of Canada
  • President's Choice Financial
  • Scotiabank
  • TD Canada Trust
Credit Unions
  • BC Credit Union 
  • Credit Union Central Bank – Ontario

Queen's University has partnered with CIBC Student Pay to make paying your student fees easier than ever. This means that you can pay using your preferred credit card or electronic fund transfer and CIBC will transfer the funds to Queen's University to be posted to your student account on SOLUS.

Deposit Requirement: you can use this payment method to pay your deposit requirement, if required, as part of your acceptance to your program.

For MasterCard/Visa: Paying with credit card is a fast and convenient method to complete your payment online, without needing to visit a bank branch in person. 

To pay your student account using a domestic credit card or EFT, please follow the steps below:

  1. Log into SOLUS Student Centre
  2. Select the Financial Account tile 
  3. Make a note of the amount you need to pay:
    • Select the Account Balance navigation to see all outstanding charges
    • Select the Charges by Due Date navigation to see how much you owe and the due date for these fees
  4. Select the Domestic/Int’l Payment Options navigation to directly access the CIBC portal 
  5. Follow the steps on the CIBC portal for payment instructions
  6. For assistance navigating the CIBC portal, please contact StudentHelp@cibc.com
  7. When finished, select SOLUS Student Centre to return to the main page

When completing a payment on the Student Pay platform using a credit card, a CIBC convenience fee will apply.

You can log into the CIBC portal at any time to review the status of your payment. Your payment should appear in your SOLUS account within 3-5 business days of you making the payment. If your payment does not appear in SOLUS by then, please contact fees@queensu.ca.

If you have a CAD bank account at a Canadian financial institution, please reference the online banking info above.

If you don’t have a CAD bank account, please use one of these following methods.

When making payments to Queen’s, please ensure that they do not exceed the tuition and fees that you expect to incur during the academic year. Payments received resulting in a large excess may be returned to sender instead of being processed as a refund to the student.

1.  CIBC Wire Transfer

Sending funds from your bank in your home currency:

Queen's University has partnered with CIBC International Student Pay to make paying your student fees easier than ever. This means that you can pay in your preferred currency and CIBC will convert your student payments to CAD and transfer the funds to Queen's University to be posted to your student account on SOLUS.

To pay your student account using a foreign currency, please follow the steps below:

  1. Log into SOLUS Student Centre
  2. Select the Financial Account tile 
  3. Make a note of the amount you need to pay:
    • Select the Account Balance navigation to see all outstanding charges
    • Select the Charges by Due Date navigation to see how much you owe and the due date for these fees. Note: you can use this payment method to pay your deposit requirement, if required, as part of your acceptance to your program
  4. Obtain an exchange rate quote
    • Select the Domestic/Int’l Payment Options navigation to directly access the CIBC portal 
    • Follow the steps on the CIBC portal for payment instructions
    • For assistance navigating the CIBC portal, please contact StudentHelp@cibc.com
  5. Make a payment to Queen’s
    • For Wire Transfers: You will receive detailed instructions and a reference code to deliver to your local bank within 72 hours (excluding weekends). Your bank simply follows the instructions and sends the funds to CIBC
    • For China UnionPay: Students from China now have a solution to pay your student fees in Chinese Renminbi (CNY) with your China UnionPay card. When completing a payment through the International Student Pay platform using UnionPay, the rate provided will be valid for 30 minutes, and after completing the transaction, the funds will be processed.  A convenience fee will apply
    • For MasterCard/Visa: Paying with credit card is a fast and convenient method to complete your payment online, without needing to visit a bank branch in person. When completing a payment through the International Student Pay platform using a credit card, the rate provided will be valid for 30 minutes, and after completing the transaction, the funds will be processed. A convenience fee will apply
    • For Pre-Authorized Debit (ACH): Students from the United States (or U.S. Account holders ) can use Pre-Authorized Debit and authorize CIBC to directly debit your USD bank account

You can log into the CIBC portal at any time to review the status of your payment

Your payment should appear in your SOLUS account within 5 business days of you making the payment at your financial institution. If your payment does not appear in SOLUS by then, please contact: fees@queensu.ca


2. Direct Wire

If your local currency is not supported by the International Wire option or you would prefer to use the Direct Wire option, then you can request information by sending an email to fees@queensu.ca:

  • Include the Subject line “Requesting wire information
  • In the email please explain why you require the wire information, what currency you currently hold, what country you are paying from along with your name, student number and contact information
  • This method of payment requires that you convert the funds to CAD before you wire them to Queen’s

Please note:

  • Aside from the sending bank, the receiving bank may impose service charges and additional handling charges
  • Wires sent directly to the University will take 2-10 business days to be received and processed
  • Ensure that your name and student number is included in the wire transfer information so the payment can be credited to your SOLUS account

3. TRANSFERWISE Wire Payments

If you are using TRANSFERWISE to wire payments to Queen’s University, please be aware that TRANSFERWISE does not submit any detail of your payment to Queen’s.

You are requested to submit your payment confirmation/receipt to fees@queensu.ca. This will ensure the payment is applied to your SOLUS student account.


4. Western Union

Go to Western Union’s GlobalPay website to pay via Western Union's GlobalPay service.


5. Payments by Mail

Payments by mail are for students living outside Canada.

If you are sending a payment by mail, please allow extra time for mail delivery and processing to ensure the payment is posted to SOLUS by the due date.

Only money orders, or bank drafts payable to Queen's University (in Canadian or U.S. funds only) will be accepted. 

Please Note: US Postal Money Orders are NOT acceptable.

Mail/Courier Payments to:

Queen's University
Office of the University Registrar (Records and Services)
Room 125, Gordon Hall
74 Union Street, Kingston, Ontario K7L 3N6
Canada

Things to Remember

  • Include your student name and student number, so that we can post it to your SOLUS account
  • When mailing from United States or overseas, allow approximately 2-3 weeks, to ensure the payment can be posted to SOLUS by the due date (for more information, see Key Dates and Charges Due)
  • Do NOT postdate your cheque
  • Items returned by your financial institution – for any reason – will be subject to a $40 administration fee

International students (on exchange or research) who only have to pay UHIP and don’t have a Canadian Bank account.

  • Please make your UHIP payment at a local Bank of Montreal branch
  • The closest one to campus is 297 King St E, Kingston
  • Provide the bank with your 8-digit student ID so that the payment can be posted to your SOLUS account

Students whose fees are to be paid by a bonafide external agency on receipt of an invoice from Queen's University must provide written authorization from the agency.

The letter must be on the agency’s letterhead, and include the following information:

  • Name and student number of student being sponsored
  • Start date/term and end date/term of sponsorship
  • Items agency will cover i.e. tuition, mandatory ancillary fees, optional student fees, residence and/or UHIP
  • Name, address, and phone number of contact person, for billing purposes
  • Mailing address of agency, for billing purposes

Please submit your funding/sponsorship authorization letter at least 1 month before the start of the term. For example, August 1 for fall term, December 1 for winter term, April 1 for summer term.

The funding/sponsorship authorization letter can be sent in any the following ways:

  • Scan and email to fees@queensu.ca
  • Fax to 613.533.2068, Attention: Fees
  • Mail to:
    Queen's University
    Office of the University Registrar (Records and Services)
    Room 125, Gordon Hall
    74 Union Street,
    Kingston, Ontario. K7L 3N6
    Canada
    Attention: Fees

Do You Already Have Health, Dental, and/or Hospital Insurance?

If your agency has already provided you with Health, Dental, and/or Hospital Insurance, you must complete the opt-out procedures by the applicable deadline dates or you will be held personally responsible for payment of these fees. For more information, refer to the ancillary fee section applicable to your program (AMS or SGPS), and the QUIC office for international students.

Graduate Student Pre-Authorized Payment Plan (PPL)

Graduate students can choose to pay their fees in two ways:

  1. Lump sum payment, using one of the above payment methods.
    • Due: September 30 for fall term 
    • Due: January 10 for winter term
    • Due: May 1 for summer term
  2. Pre-authorized Payment Plan (PPL) – a payment program open to eligible graduate students only, who have no debt from a prior academic year. There is no fee, or extra charge, to join the payment plan

For students not on the PPL, fees are due according to the regular due dates.

Law students are not eligible to pay fees in instalments or use the Pre-authorized Payment Plan, unless you are registered in the LLM or PhD degree in Law. 

  • AMGD Arts Management Graduate Diploma                       
  • CIB Certificate in Business
  • DPHNP Primary Health Care NP Diploma                  
  • DRPR Graduate Diploma in Risk Policy & Regulation
  • GDAH Graduate Diploma in Aging & Health
  • GDBI Graduate Diploma in Biomedical Informatics              
  • GDMSC Graduate Diploma in Medical Sciences
  • GDPC Graduate Diploma in Pain Care           
  • GDPI Diploma in Professional Inquiry
  • GDSPM Graduate Diploma in Social Performance Management
  • GLAW  Special Law
  • GSGS Special Graduate Studies
  • JD Juris Doctor
  • PGME Post Graduate Medicine
  • PGMEF Post Graduate Medicine Research Fellow
  • PGMEP Post Graduate Pre-Entry Assessment Program
  • PGPRP Post Graduate Pre-Residency Program

The PPL will pick up the following fees that have been assessed in SOLUS on a per-term basis and divide the amounts over the scheduled withdrawal dates of the plan:

  • Tuition
  • Student Assistance Levy
  • Ancillary fees
  • Residence fees
  • Meal plans
  • University Health Insurance Plan (UHIP)
  • Library fines
  • Student wellness fees
  • Service charges
  • Late registration fee
  • Returned payment fees

The PPL does not cover transcripts. Overdue balances from previous academic years must be paid separately via online banking and must be paid before you can enrol in the PPL.

Students can self-enrol into the following plans.

Once you have enrolled in the PPL, your PPL withdrawals will be taken directly from your bank account using the banking information you entered into SOLUS. You just need to make sure there are enough funds in your bank account to cover the withdrawal. Please check your SOLUS account to verify the amount that will be withdrawn.

  • All charges, including the scheduled PPL withdrawal amounts, along with their respective due dates are shown on the Charges Due screen in SOLUS. How to view your Charges Due screen

Payments are taken once a month, on the 5th of the month (or next business day if the 5th is on a weekend or holiday), for a total of ten (10) payments over one year:

Fall

  • For: Students starting/continuing in the fall term
    • Note: Students must self-enrol each academic year
  • Coverage: Eligible fall term fees
  • Self-Enrolment Period: July 1–September 30
  • Withdrawals: 4 withdrawals
    • NO September withdrawal
    • October 5
    • November 5
    • December 5
    • January 11

The January withdrawal is for the fall term fees only and does not include any winter term fees. If you complete in January, you will still have an amount owing.

In addition to tuition, the fall term fees may also include ancillary fees, health and dental insurance, and UHIP (if applicable).


Winter

  • For: Winter starts, or those who are not on a plan
    • Note: Students on the fall plan as of January 20 will be automatically enrolled in the winter plan
  • Coverage: All eligible winter term fees, plus outstanding eligible fall term fees (if any)
  • Self-Enrolment Period: December 1–January 31
  • Withdrawals: 3 withdrawals
    • February 5
    • March 5
    • April 5

Summer

  • For: Summer starts, or those who are not on a plan.
    • Note: Students on the winter plan as of April 30 will be automatically enrolled in the summer plan
  • Coverage: All eligible summer term fees, plus outstanding eligible fall and/or winter term fees (if any)
  • Self-Enrolment Period: April 1–May 30
  • Withdrawals: 3 withdrawal
    • NO May withdrawal
    • June 7
    • July 5
    • August 5

The payments are not equal and may vary from month-to-month, with any adjustment to fees.


Please Remember

  • Keep your monthly payment in your bank account until it’s taken out! If your payment doesn’t come out on the day you expect it to, you need to keep the right amount of money in your account for when your payment is taken
  • Review your payment schedule on SOLUS regularly! Your monthly payments may not be the same each month. Make sure you refer to your payment schedule on SOLUS regularly so you know how much money will be taken for the next payment, and your @queensu.ca email account for updates from Queen's University
    • There is no guarantee that you will be receiving a reminder about upcoming withdrawals on a monthly basis. It is recommended that students on the PPL review their Charges Due screen regularly, 5 days before the scheduled withdrawal
  • If you make a lump sum payment on your own to Queen’s, the amount will come off the next scheduled payment(s). It will not be spread out over all of your remaining payments
  • If you are assessed additional tuition or ancillary fees, the amount of the charges WILL be spread out over the remaining payments due so that you don’t have to cover the extra all at once

We know this can be confusing!  Don't hesitate to contact us if you need help.

Student Records and Services

Email: fees@queensu.ca

In Person: Gordon Hall, Room 125 (please check for office hours)

Each academic year, you must self-enrol on SOLUS in a payment plan for that academic year if you wish to participate. For example, if you participated in 2019-20, you will not be enrolled automatically in the fall 2020 plan.

Enrolment for the upcoming fall/winter PPL begins July 1 and ends September 30 each year. Enrolment for the upcoming winter 2021 PPL begins December 1 and ends January 31.

  • Note: Students who are already enrolled in the PPL in fall 2020 do not need to re-enrol in winter 2021

If you’re returning from a leave of absence and do not have outstanding debt, but the system says you are not eligible, complete the PPL enrolment form (PDF, 110.8 KB) and send it to fees@queensu.ca to enrol in the PPL.

SOLUS Enrolment Instructions

The following instructions will guide you through the PPL process in the SOLUS Student Centre

  1. Log into SOLUS Student Centre  
  2. Select the Financial Account tile 
  3. Select the Enroll in Payment Plan navigation
  4. Select the radio button to choose payment plan
    • Note: A maximum amount of $25 000 will be shown. This is for internal use and does not reflect any outstanding account fees or credits 
  5. Select Next
  6. The Review Installments screen shows scheduled payments and withdrawal dates; the instalment schedule is based on current eligible charges
    • Note: If there are any charges that are reversed or reduced, then the instalments will automatically change accordingly. Check this screen regularly – monthly is recommended
  7. Select Next
  8. Accept the agreement on the Agreement screen. The process will not proceed until the checkbox is selected, indicating the agreement is accepted 
  9. Select Enroll
  10. Verify that existing banking information is correct, otherwise add/edit as necessary
    • Note: If you do not have a bank account in Canada, please leave these fields blank and fill them in on SOLUS by selecting the Financial Account tile then the Enter/Review Bank Information navigation. Alternatively, submit a copy of a void cheque to the University Registrar’s Office once your account has been established – at least one week before the first withdrawal 
  11. Select Enroll
  12. Review the results screen, confirming enrolment into the Graduate Student Pre-Authorized Payment Plan (PPL) and the installment schedule 
  13. Select SOLUS Student Centre to return to the main page

Entering and Changing Banking Information

Students do not need to enter banking information to enrol in the plan, but banking info must be entered before the first withdrawal or the student will be removed from the plan. It must be a CAD account held at a Canadian financial institution.

  • Accounts held in a foreign country, a line of credit account, or a credit card account are ineligible for the PPL
  • Changes to banking info (in SOLUS) received by the last business day of the month will affect the next scheduled withdrawal
    • I.e. a change in banking info on the last business day in November will affect the December withdrawal. A change in banking information on the 3rd of December will affect the January withdrawal. Refer to the deadline dates included in the monthly reminders

How to add your banking information to your SOLUS student account.

The Government of Ontario is requiring each time your enrolment is confirmed, all or a portion of your OSAP funding will be redirected to Queen’s to be applied to your tuition and education-related fees. The amount of your OSAP to be remitted to Queen’s will not exceed the value of your term tuition, Student Assistance Levy, and fees charged (excluding residence charges), unless you have a balance outstanding from a previous academic term. 

Any remaining OSAP will be deposited to your personal bank account. 

Log on to your OSAP account at Ontario.ca/osap and view your Funding Summary for details of what is being redirected to Queen’s, or you can review your Student Fee Account – Net Cost View.

If you enrol in the PPL, your OSAP payment sent to Queen’s will pay off the scheduled PPL withdrawals up to the value of the OSAP payment amount. Example: If your PPL withdrawals for 4 months are $785 and your fall OSAP remittance to Queen’s is $2,500, then it will pay:

  • October: $785 – no auto-withdrawal from your bank account
  • November: $785 – no auto-withdrawal from your bank account
  • December: $785 – no auto-withdrawal from your bank account
  • January: $145 – $640 will be withdrawn from your bank account

Students will be removed automatically from the PPL after 3 unsuccessful payment withdrawal attempts (i.e. NSF, or any other reason) in one academic year (September to August). Students will have to wait for the next academic year to enrol in a PPL.

If you are removed from the payment plan one year for failed withdrawal attempts, you can re-enrol in the payment plan in subsequent years, but you will be removed automatically after only one unsuccessful payment withdrawal attempt!

Note: Debt from one academic year cannot be rolled into the payment plan of the next academic year! A student with debt from a prior year cannot join the payment plan.

If you have completed your degree and need to be taken off the PPL, or if you want to be removed from the PPL at any time, you must submit a PPL change form (PDF, 110.8 KB) to fees@queensu.ca. If you do not submit this form, payments may still be taken out of your bank account!

Requests to be removed from the PPL received by the end of the month will affect the next scheduled withdrawal. (i.e. requesting to be removed on October 30 will affect the November 5 withdrawal. Requesting to be removed on November 3 will affect the December 5 withdrawal).