Retirees' Association

Retirees Association of Queen's

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RAQ Member Bulletin Board

Making a Great-West Life Health Benefits Claim? It’s All New!

If you’ve tried to print the old claim form for Great-West benefits from the Queen’s HR website lately, you’ll notice that it has changed! 

Most claims can be submitted on-line, once you sign-up for GroupNet for Plan Members with Great-West:

You will need your Policy # (139046) and Member ID # (your staff number) to complete the sign-up process.

Please note that even if you signed up for GroupNet for Plan Members in the past, you will need to re-enrol in this new system.

While most claims can be submitted on-line, there are a few instances where a     paper claim will need to be submitted:

     *  for prescription drugs (for individuals 65 or older)

     *  for medical equipment and /or supplies

     *  for a claim to be paid by G-W directly to the service provider

     *  for a type of claim or expense detail that is not listed as an option to select

In addition, there are daily, weekly and monthly online submission limits. In circumstances where these limits have been reached, a paper claim will need to be completed and mailed to Great-West.  

To make a claim on paper, you will have to use the new form available on the Great-West website, print it off, and mail it in (with proper receipts).  This form is available at:

If you have problems, staff at Great-West are available to help you during business hours at 1-800-957-9777 (you’ll need to have the two ID numbers listed above handy).

The RAQ Lunchtime Guest Series talks (see page 3) aim to take advantage of the extensive knowledge and expertise found among us.  Please email Sandra Olney with your ideas and suggestions for future topics or suggested speakers:  





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