Queen's Sexual Violence Prevention & Response

Sexual Violence Prevention and Response
Sexual Violence Prevention and Response

Support and Services

*hours of operation may be impacted by the COVID-19 pandemic, most services remain available but may be only offered remotely and online

Many supports and services are available, both on and off campus. If you have experienced a recent sexual assault, visit the Get Help Now page for information about steps to take immediately.  


Campus Security and Emergency Services

Offers emergency and non-emergency resources and information to promote personal safety for the Queen’s community.

Emergency phone: 613-533-6111
Non-emergency: 613-533-6733
Location: Fleming Hall, Jemmett Wing, Room 202

Sexual Violence Prevention & Response Coordinator

If you or someone you know has experienced sexual violence, Barb Lotan, the Sexual Violence Prevention and Response Coordinator, offers non-emergency support by helping you understand your options, assessing possible next steps and connecting you to services you wish to access.  Having a conversation with Barb does not automatically initiate any formal reporting process. Students may bring a friend or other support person to a meeting with Barb.

The role of the SVPRC includes providing the following: 

  • Information and options about on and off campus supports and services for all students who have experienced sexual violence at any time in their lives
  • Information about both University and Police reporting processes, accompaniment/support in process, if requested
  • Referrals to support services
  • Assistance to access accommodations/academic considerations
  • Safety planning
  • Support and information for housemates, classmates, teammates etc. who may also be impacted

Phone: 613-533-6330    Monday to Friday
Email: Bjl7@queensu.ca
Location: B502 Mackintosh-Corry Hall, Human Rights & Equity Hallway

Student Wellness Services Counselling

Student Wellness Counselling Services offers professional short-term individual counselling geared to resolving personal difficulties, dealing with crises and distressing situations and assists students who need specialized mental health services or longer-term counseling support.
Hours: Monday-Friday: 8:30am - 5:00pm

Phone: (613) 533-2506
Email: counselling.services@queensu.ca
Location: main floor, Mitchell Hall

The Human Rights and Equity Office

The Human Rights Office advises individuals and groups on formal and informal routes following incidents of discrimination or harassment on the grounds of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, disability and gender identity as well as analogous ground.
Phone: (613) 533-6886

Email: hrights@queensu.ca
Location:B506 Mackintosh-Corry Hall

Office of Faith and Spiritual Life - Queen's U

Chaplains offer multifaith support and counselling on spiritual, religious, personal and financial problems, concerns or crises.​ The office also provides reflection and prayer spaces, and organizes community events.

Main Campus: Monday - Friday from 10 am - 4 pm
West Campus: Tuesdays from 11:30 am - 1:30 pm in the old Tuck Shop on Student Street

Phone:  613-533-2186  
Email: chaplain@queensu.ca
Location: 2nd floor, Mitchell Hall

Four Directions Aboriginal Student Centre  

The Four Directions Aboriginal Student Centre offers academic, social and cultural support for indigenous students at Queen’s. Besides tutoring and advising services, the centre offers cultural programming and activities open for the broader Queen’s community.

Hours: Monday to Friday: 8:30 am - 4:30 pm
Phone: 613-533-6970​
Location: 146 Barrie Street

The Sexual Health Resources Centre (SHRC)

SHRC offers confidential, non-judgmental, feminist, queer positive, pro-choice, sex positive and non-heterosexist information and referral service. SHRC sells safer sex products & sex toys at cost.

Phone: 613-533-2959
Location: JDUC, 99 University Avenue

AMS Peer Support Centre 

Volunteers offer welcoming, confidential, and empathetic peer-based advice to Queen’s students on any issue.

Hours: Opens September, 10am-10pm, 7 days a week
Phone: 613-533-6000 ext. 32737
Email: peersupport@ams.queensu.ca
Location: Room 34, John Deutsch University Centre, Queen’s University

SGPS Student Advisor Program

SGPS student advisors are graduate and professional Queen’s students who provide peer-based advice to other graduate and professional students on personal and academic matters: from your relationship to your advisor to dealing with harassment or discrimination.

Email: advisors@sgps.ca
Facebook: https://www.facebook.com/studentadvisorprogram

Office of the University Ombudsperson

The University Ombudsperson offers independent impartial and confidential advice, facilitates informal conflict resolution, conducts informal inquiries, recommends policy changes, and refers inquiries to appropriate individuals or offices.

Hours: Monday to Friday 9:00 am - noon, 1:00 - 4:00 pm, excluding statutory holidays. Other times available by appointment
Phone: 613-533-6495
Email: ombuds@queensu.ca
Location: Robert Sutherland Hall Room 421, 138 Union Street

PEGaSUS Psycho-educational Group for Survivors of Sexual Assault 

This group offers a supportive space open to all genders of students who have experienced adult sexual assault, a safe space to connect, and an opportunity to recognize strengths, build resilience and work towards self-empowerment.  
Weekly Group, over 8-10 weeks.  Space is limited. Registration required.  Offered once per term (fall and winter).

Contact pegasus.group@queensu.ca for information and to join.


Kingston Police Service (24/7)

You can report incidents of theft or harassment or file complaints online and in-person.

Emergency phone: 911
Non-Emergency phone: 613-549-4600

Location: Police Headquarters, 705 Division Street, Kingston, Ontario K7K 4C2

Sexual Assault Centre Kingston (24/7)

The centre provides free, confidential and non-judgmental counselling to 14- year old and older survivors of sexualized violence including, but not limited to, sexual assault, rape, sexual harassment, child sexual abuse, incest, stalking, online sexual violence and ritualized abuse in Kingston and area (Frontenac, Lennox, and Addington Counties).

English 24-Hour Crisis and Support Line: 613-544-6424 or 1-877-544-6424
French 24-Hour line: 1-877-336-2433
Francophone office line: 613-545-0762

Location: 400 Elliott Avenue Unit 1 (Rockcliffe Plaza), Kingston, Ontario K7K 6M9

Sexual Assault and Domestic Violence Program, Kingston General Hospital (24/7)

The SA/DV program is a 24/7 service providing emergency medical and nursing care, testing and treatment for sexually transmitted infections, HIV and pregnancy, crisis counselling, forensic evidence collection, medical and social work follow up, and safety planning for victim of sexual assault or domestic violence.

Phone: Daytime 613-549-6666 x 4880; toll-free phone: 1-800-567-5722, after 4 p.m. call 613-549-3232, press "0", ask for the SA/DV Nurse
Location: Kingston General Hospital/Kingston Health Sciences Centre, 76 Stuart Street, Kingston Ontario K7L 2V7

Good2Talk (24/7)

Good2Talk is a free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario with a focus on those aged 17-25.

Phone: 1-866-925-5454
Email: info@good2talk.ca

LGBTQ Youthline

The LGBTQ Youthline is a toll-free Ontario-wide support line offering confidential, non-judgmental, anti-oppressive and anti-racist support that affirms the experiences and aspirations of lesbian, gay, bisexual, transsexual, transgender, 2-spirit, queer and questioning youth.

Phone: 1-800-268-9688

Telephone Aid Line Kingston (TALK)

TALK is a crisis, distress, befriending, and information community service that provides confidential, anonymous and non-judgmental support for all members of the Kingston community.
Hours: 7 pm-3 am every day

Phone: 613-531-8529

Kids Help Phone (24/7)

Kids Help Line offers bilingual (English and French) anonymous and confidential phone and web (websites and phone app) counselling for children and youth. 

Phone: 1-866-668-6868

Assaulted Women's Helpline (24/7)

AWH is a free, anonymous and confidential telephone and TTY service for women who have experience any form of abuse or violence in Ontario. The helpline provides crisis counselling, safety planning, emotional support, information and referrals.

How to contact:

GTA 416-863-0511
GTA TTY 416-364-8762
TOLL-FREE 1-866-863-0511
TOLL-FREE TTY 1-866-863-7868
#SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone

Ontario Mental Health Helpline (24/7)

Offers free and confidential 24/7 information through call or web chat about counselling services and supports in your community, and provides strategies to help you meet your goals and basic education about mental illness.

Phone: 1-866-531-2600

Crisis Support and Referral Services for Men (24/7)

The Support Services for Male Survivors of Sexual Abuse program provides individual and group counselling, peer support, multilingual, toll-free phone line for immediate crisis and referral services to male survivors of sexual abuse, both recent and historical.

Phone: 1-866-887-0015

The Centre for Abuse and Trauma Therapy 

Provides therapeutic counselling to victims of all forms of abuse and trauma.

Phone: 613-507-2288
Location: 234 Concession Street, Suite 200, Kingston, ON

Resolve Community Counselling Services

Offers supportive family and youth counselling, women’s counselling, partner assault response, adult protective services, family court support, credit counselling, and financial management support.

Emergency: 1-800-409-4499
Non-emergency: 613 549-7850
Location: 417 Bagot Street, Kingston, ON


Kingston Interval House

The Kingston Interval House is a facility for women, children and youth experiencing violence. It offers meals, accommodation, clothing, toiletries, safety and French Language, Aboriginal, Children/Youth’s and Women’s counselling.

Crisis line: 1-800-267-9445
​TTY: 613-546-4461

Lily’s Place

Lily’s Place is an emergency shelter for families, equipped with a Children’s Play Room and staff who offers support, enhances awareness of resources in the community, and helps in locating permanent housing.

Hours: 8:30 am - 4:30 pm, 7 days a week, open 24 hours per day
Phone: 613-767-6180
Location: 333 Kingston Avenue, Kingston, ON

In From the Cold Emergency Shelter

In From the Cold is the largest shelter in Kingston operating on a 24-hour year-round basis and offering beds, breakfast and an evening meal. The shelter also a drop-in centre from 8:30 a.m. to 5 p.m. for homeless individuals.

Phone: 613-531-3779
Location: 540 Montreal Street, Kingston, ON

Kingston Youth Shelter

Kingston Youth Shelter offers an emergency shelter, transitional housing at affordable rates for youth aged 16-24, and a Canada-wide family reunion program for youth aged 16-19. The shelter offers programming to help youth gain independence and life skills.

Phone: 613-766-3200
Email: transitions@kingstonyouthshelter.com

Robin’s Hope Transition House

Robin’s Hope is a transitional housing apartment for women and children who have experienced abuse or violence. Staff provides counselling and peer support.

Crisis line: 1-800-267-9445
TTY: 613-546-4461

Ryandale Shelter for the Homeless

The Ryandale Shelter accepts residents unable to secure overnight accommodation at the local Primary Shelters. They are admitted after 4:00 p.m. and are required to leave by 10:00 a.m. It is possible for a resident to have more than a one-night stay at the Shelter, depending upon the occupancy of the primary shelters.

Phone: (613) 548-8466
Email: ryandaleshelter@cogeco.net