Office of the Vice-Provost and Dean of Student Affairs

DIVISION OF

Student Affairs

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Student Affairs Support Services Operations - Spring/Summer 2020

Updated August 4, 2020

Student Affairs continue to offer supports, programs and services remotely to assist you wherever you are; our dedicated staff - many of whom are working from home - are ready to help!

Planning for 2020-2021 continues. Read the latest update from Provost and Vice-Principal (Academic) Mark Green and Vice-Provost and Dean of Student Affairs Ann Tierney's May 20th message to the the incoming first-year class.  While most programs and courses will be delivered remotely, some students will be returning to on-campus studies in the fall. This means student services will be offered virtually, but we are also planning to develop in-person service models that comply with physical distancing, and ongoing direction and advice from the local public health unit. 

We recognize that many students will have questions and may be looking for support from Student Affairs units. Please refer to the list below on how to connect with us. As the COVID-19 pandemic continues to evolve, please check back regularly for updates.

The Office of the Vice-Provost and Dean of Student Affairs is operational. Ann Tierney can be reached by emailing vpdean.sa@queensu.ca Please refer to this contact list for other staff in her office. 

Residences: Class of 2024: For questions about residence occupancy and availability in the fall, visit our first-year undergraduate information page. To connect with staff about Residence Admissions email reshouse@queensu.ca or call 613-533-2550. For information about summer stays, visit our COVID information page

Community Housing: Queen’s Community Housing operates many houses and apartments in near-campus neighbourhoods but all accommodations are currently leased for the 2020-21 academic year. There are many private landlords that offer a range of housing. Please see the Student Community Relations website for more information.

Hospitality Services: All food locations are currently closed. 

Dining website

Student Wellness Services:

  • Health Clinic: For an appointment, please call in advance; in line with guidance from Public Health officials, walk-in appointments are not available. Remote appointments (phone and online) are available for some requests for students living in Ontario. Call 613-533-2506 or email health.services@queensu.ca.           
  • Counselling Services: Counselling appointments are being held remotely via Therapy Assistance Online (TAO). Crisis counsellors will be on-site weekdays, however, in line with Public Health guidance, students wishing to access in-person crisis appointments are asked to call ahead to be screened over the phone for COVID-19 prior to entering the centre. To connect with Counselling Services, please call  613-533-2506 or email counselling.services@queensu.ca           
  • Student Accessibility Services (QSAS): To connect with an accessibility advisor remotely, please email accessibility.services@queensu.ca    
  • Health Promotion: Health promotion staff is accessible remotely. To connect with a member of the health promotions team, email healthed@queensu.ca

Student Wellness Services website

Queen’s University International Centre (QUIC): The QUIC team is available remotely for one-on-one appointments and daily Zoom Rooms. Students are encouraged to reach out if they need support. To schedule an appointment, please email isa@queensu.ca. For questions about health insurance - UHIP - please email uhip@queensu.ca

Queen's University International Centre website

Career Services: Career Services staff are available remotely. Remote appointments (phone or Skype) can be booked online through MyCareer. For questions about the Queen’s Undergraduate Internship Program (QUIP) please email quip@queensu.ca. For other questions, please email mycareer@queensu.ca.

New - Student and New Graduate Employment Support During COVID 19 web resource

Career Services website

Office of the University Registrar: 
Congratulations to all graduates! You have worked hard to attain academic success, and we are committed to ensuring you have the opportunity to celebrate this achievement. While spring convocation ceremonies were not held, alternative convocation dates will be planned. For lists of degrees conferred and information about graduation activities, please visit the Registrar's website.    

The Office of the University Registrar is available remotely and remains committed to supporting students during this time.

  • For general inquiries please email solus@queensu.ca
  • For questions about scholarships, bursaries and government student financial assistance (e.g. OSAP, BCSAP, etc.), email awards@queensu.ca.
    • Visit the Students Awards COVID-19 updates and information web page for details about bursary assistance for COVID-19-related extenuating circumstances and for information about new Government Student Financial Aid programs.
    • New Emergency Bursary for International Graduate Students: Queen’s values our graduate students and we are responding to their needs in the face of unprecedented challenges. Effective April 9th, there is a new emergency bursary to help international graduate students with immediate financial needs. Learn more
  • To contact the Exams Office please email exams@queensu.ca

Office of the University Registrar website

Ban Righ Centre: The Ban Righ Centre team is here for you. Advising appointments are available over the phone and online. To schedule an appointment. please email brc@queensu.ca or call 613 533 2976. 

Ban Righ Centre website

Faith and Spiritual Life: Staff are available for remote advising. To schedule an appointment, email chaplain@queensu.ca.

Faith & Spiritual Life website

Four Directions Indigenous Student Centre: Staff are available to assist students remotely. Counselling and advising appointments are available over the phone and online with staff. To schedule a counselling appointment, please email 4direct@queensu.ca

Four Directions website

Undergraduate Admission and Recruitment: Services are available remotely. All in-person events and tours have been cancelled until further notice. For general questions, please contact admission@queensu.ca. For questions about the Bader International Study Centre please email castle@queensu.ca.

Undergraduate Admission and Recruitment website

Student Academic Success Services (SASS): Writing, academic skills, and English-as-additional language support appointments with professional staff are available remotely. Appointments can be scheduled via queensu.mywconline.com. The SASS website has a comprehensive list of academic resources and FAQs about how student can access supports during this time. To contact the SASS team, email academic.success@queesu.ca 

Student Academic Success Services website

Student Conduct Office & Non-Academic Misconduct Intake Office: Staff are accessible remotely for meetings and appointments. Please email studentconductoffice@queensu.ca. To connect with the Non-Academic Misconduct Intake Office please email centralnam.office@queensu.ca.

Student Conduct Office website

Student Experience Office: Staff are working remotely and offering regular engagement opportunities for students to stay connected. To connect, please e-mail student.experience@queensu.ca.

Student Experience Office website

Support Services & Community Engagement: For students needing assistance in navigating university supports and resources, email supportservices@queensu.ca.

Athletics & Recreation: In line with guidance from Public Health officials, some outdoor Athletics & Recreation facilities are now open. Learn more about facilities updates and program updates

For virtual workouts, fit tips to stay active and new ways to work out and maintain physical activity as part of your daily self-care routine, visit Queen's Gets Active.

Athletics & Recreation website.

Yellow House: Staff are available remotely. Contact yellowhouse@queensu.ca.