Office of the Vice-Provost and Dean of Student Affairs

DIVISION OF

Student Affairs

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Fall/Winter 2020-2021 Student Support Services

Last Update – September 25, 2020

Welcome students!

There are many unknowns and changes to adjust to as you start what is going to be a very different academic year, but staff across Student Affairs are here to help! Our priorities remain your health, well-being, and academic success. Most services and programming are online, but no matter where you are located, you can tap in to the Queen’s spirit and community, and access whatever supports you need to thrive.

For students learning on campus and living in Kingston, we have prioritized the reintroduction of some in-person services and programs. These include medical services, Athletics & Recreation facilities and programming, our dining halls and several retail food outlets; all of these are operating at reduced capacity and structured to comply with physical distancing, and ongoing direction and advice from the province and the local public health unit. For students in off-campus housing, we have important resources to help you stay safe and healthy, and reduce the potential spread of COVID-19 in our community.

Use the links below to connect with student support services related to health and wellness, the student experience, and academic and career-related supports, and visit the Queen's University COVID-19 website for the latest updates and information about the university’s actions in response to the ongoing pandemic. 

Additionally, our Student Resources provides a general overview of the many resources available to you during your time before, at the beginning, middle and end of your degree, and after Queen’s. 

Take care, and please email vpdean.sa@queensu.ca if you have any questions or concerns.

Student Affairs Services:

Please refer to each website for the latest information, as things change quickly due to COVID-19.

For 2020-21 Ancillary Fees Reassessment information please visit this page.

Student Wellness

Student Wellness Services (SWS): SWS remains open in Mitchell Hall. Regular hours resume in September. For more information, visit the Student Wellness Services website and:

For Medical Services, call 613-533-2506 or email health.services@queensu.ca

To connect with Counselling Services, email counselling.services@queensu.ca

To connect with a Queen’s Student Accessibility Services (QSAS) advisor, email accessibility.services@queensu.ca

To connect with a member of the Health Promotion team, email healthed@queensu.ca

Queen’s has opened a satellite COVID-19 assessment centre - Visit the Student Wellness Services website for more info.

The Regional Assessment and Resource Centre (RARC) continues to provide comprehensive assessment services to students and to persons with specific learning disabilities, as well as training for learning in a remote learning environment. Visit the RARC website or email rarc@queensu.ca


Athletics & Recreation (A&R): A&R has reopened some outdoor facilities and is planning a phased reopening of the Athletics & Recreation Centre (ARC), with reduced capacity due to health and safety requirements, starting in September. For updates about online programming, facilities, hours of operation, and events, visit the Athletics & Recreation website.


Food on Campus: All three dining halls and several food service locations will be open this fall. Check our Hospitality Services website for updates or email dining@queensu.ca.

Support for Food-Insecure Students: The Swipe It Forward Queen's program will continue to ensure students in need have access to food. We also have a campus and community food resources webpage, and the AMS Food Bank has resumed operating on a limited capacity. 

Student Experience

Support Services & Community Engagement: Students needing assistance in navigating university supports and resources can email supportservices@queensu.ca


Queen’s University International Centre: Staff will continue to be available remotely, and programming continues online. The International Student Advisors (ISA) can answer immigration questions related to studying and working in Canada. The ISAs can direct you to learn about travel restrictions and prepare you to live in Canada. To connect with an ISA, email isa@queensu.ca. For questions about the University Health Insurance Plan (UHIP), email uhip@queensu.ca. To learn about QUIC’s fall 2020 programing, visit the Queen's University International Centre website and FAQs.


Four Directions Indigenous Student Centre: Staff will continue to be available remotely for advising and counselling, and cultural and social programming continues online. Visit the Four Directions website for updates or email 4direct@queensu.ca


Ban Righ Centre: Student Advisors offer 1:1 remote advising via video, email and telephone. Email brc@queensu.ca to contact an advisor or to join our mailing list. Follow us on the Ban Righ Centre Facebook page for updates on online programming and events.


Student Experience Office: The Student Experience Office is coordinating the Next Steps website and online summer transition programming for incoming first-year students, planning a uniquely Queen’s virtual orientation experience, running remote peer mentoring programs, and the Queen’s Reads common reading program. Check out the Student Experience Office website or email student.experience@queensu.ca


Centre for Student Equity, and Inclusion (Yellow House): The Yellow House is currently closed. We are working on service options for fall; check back soon for more information. For inquiries and questions, email yellowhouse@queensu.ca


Faith and Spiritual Life: Staff continue to be available remotely. Visit the Faith & Spiritual Life website for updates and more information, or email chaplain@queensu.ca


Residence: Queen’s Residence is planning for 50% occupancy (approx. 2,300 students) to ensure compliance with continued physical distancing and public health requirements. For the latest information about occupancy, availability and operations, go to the Incoming Class of 2024 webpage.  
Questions?  Email reslife@queensu.ca or use the chat function on the website.


Off-Campus Housing and Living in Kingston: Queen’s Community Housing operates houses and apartments in near-campus neighbourhoods, but all accommodations are currently leased for 2020-21. Current tenants can visit the Community Housing website for FAQs. 

There are many private landlords that offer a range of housing in Kingston as well as some hotels that are offering short-term stay options for students. Please see the Student Community Relations website for more information, advice and links to listings*

*Queen’s University does not endorse or warrant the quality of units advertised on any rental search tool

Information & Guidance for Students for Living Off-campus in Kingston - a guide to help navigate the Kingston community, living with housemates, and public health guidelines, a prevention checklist, and a worksheet to guide important conversations and preparations in the event someone in your student household has to isolate


Student Conduct Office & Non-Academic Misconduct Intake Office: To connect with staff, email studentconductoffice@queensu.ca or visit the Student Conduct Office website. To connect with the Non-Academic Misconduct Intake Office, email centralnam.office@queensu.ca

Academic and Career Support

Office of the University Registrar:  All services are available remotely. In response to operational changes at the university due to the pandemic, initiatives and processes changes have been implemented to help facilitate tuition and fee payments, awards disbursement and registration processes. Visit the Office of the University Registrar website for updates, contact information, and Ancillary Fee Reassessments for 2020-21.

Check the Students Awards COVID-19 updates and information web page for information about bursary assistance for COVID-19-related extenuating circumstances, and government student financial aid.


Student Academic Success Services: Student Academic Success Services has new online resources to support remote learning and will continue to offer 1:1 online appointments with writing, learning strategies, and English as Additional Language specialists and peer writing assistants. Zoom and drop-in sessions on a range of academic skills and writing topics will be available throughout the fall term, including online learning/learning from home skills, focus and motivation, and group work in an online context. Visit the Student Academic Success Services website and review our FAQs or email email academic.succss@queensu.ca


Career Services: Career Services staff will continue to be available remotely. Remote appointments (phone or Skype) can be booked online through MyCareer. All our exciting employer activities, such as career fairs, will be fully online. Visit the Career Services website for updates. For questions about the Queen’s Undergraduate Internship Program (QUIP), email quip@queensu.ca. For other questions, email mycareer@queensu.ca.


Undergraduate Admission and Recruitment:  Staff are starting to focus on recruiting the Class of 2025! All programs will run remotely. Visit the Undergraduate Admission and Recruitment website and COVID-19 admission-related FAQs or contact admission@queensu.ca 

For admissions-related information  and questions about the Bader International Study Centre (BISC), email castle@queensu.ca

Questions? Contact Vice-Provost and Dean of Student Affairs Ann Tierney at vpdean.sa@queensu.ca

You can also follow her on Twitter @VPDeanTierney