Office of the Vice-Provost and Dean of Student Affairs

DIVISION OF

Student Affairs

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Winter Term 2020-2021 Student Support Services

Last Update – February 22, 2021

Stay Connected and Get Support

While this continues to be a challenging time, there are many ways to stay connected and get support from staff across Student Affairs. 

For a listing of the resources, services available, and online events and activities happening all month, scan the latest edition of The Pulse e-newletter

Visit the Queen's University COVID-19 website for the latest updates and information. 

Student Affairs Services

Please refer to each website for the latest information

Student Wellness

Student Wellness Services (SWS): SWS is open weekdays in Mitchell Hall. Visit the Student Wellness Services website for details.

Queen’s satellite COVID-19 assessment centre is open: Learn more about getting a COVID test on campus. Call Student Wellness Services at 613 533 2506 to book an appointment.

For Medical Services, call 613-533-2506 or email health.services@queensu.ca. Most physician appointments are being scheduled via phone.

To connect with Counselling Services, email counselling.services@queensu.ca or call 613-533-2506. Individual counselling appointments are being scheduled via video.

To connect with a Queen’s Student Accessibility Services (QSAS) advisor, email accessibility.services@queensu.ca. Appointments are being scheduled online.

To connect with a member of the Health Promotion team, email healthed@queensu.ca Healthy lifestyle appointments are being scheduled online.

The Regional Assessment and Resource Centre (RARC) continues to provide assessment services to students and to persons with specific learning disabilities, as well as training for learning in a remote learning environment. Visit the RARC website or email rarc@queensu.ca


Athletics & Recreation (A&R):  For updates about facilities, and in-person and online programming, visit the Athletics & Recreation website


Food on Campus: All three dining halls and several food service locations are open. Check the Hospitality Services website for updates or email dining@queensu.ca.

Support for Food-Insecure Students: The Swipe It Forward Queen's program continues to ensure students in need have access to food. We also have a campus and community food resources webpage, the AMS Food Bank is operating on a limited capacity, and Student Wellness Services' Good Food Box program is operating this term. 

Student Experience

Support Services & Community Engagement: Students needing assistance in navigating university supports and resources can email supportservices@queensu.ca


Queen’s University International Centre: Staff continue to be available remotely, and programming continues online. You must connect with QUIC if you are planning to travel to Canada For questions about the University Health Insurance Plan (UHIP), email uhip@queensu.ca. To learn about QUIC’s online programing, visit the Queen's University International Centre website and FAQs.


Four Directions Indigenous Student Centre: Staff are available remotely for advising and counselling, and cultural and social programming continues online. Visit the Four Directions website, Facebook, or email 4direct@queensu.ca


Ban Righ Centre: Student Advisors offer 1:1 remote advising via video, email and telephone. Email brc@queensu.ca to contact an advisor or to join our mailing list. Follow us on the Ban Righ Centre Facebook page for updates on online programming and events.


Student Experience Office: The Student Experience Office is running remote peer mentoring programs, the Queen’s Reads common reading program, and offers regular online events and programs to help you get involved, meet your peers and build community! Check out the Student Experience Office website or email student.experience@queensu.ca


Yellow House: Yellow House is a safe, comfortable and accountable space for queer, racialized, and marginalized students to create community, to feel empowered, to empower others, to celebrate and to honour their histories. We seek to engage students in initiatives that actively dismantle oppressive, racist and colonial ideologies and practices. Visit the Yellow House website or email yellowhouse@queensu.ca


Faith and Spiritual Life: Staff are available remotely and online programming is running! Visit the Faith & Spiritual Life website or Facebook page for updates and more information, or email chaplain@queensu.ca


Residence: Queen’s Residence has 50% occupancy this year to ensure compliance with continued physical distancing and public health requirements. For the latest information about operations, visit the Current Student webpage.   
Questions?  Email reslife@queensu.ca or use the chat function on the website.


Off-Campus Housing and Living in Kingston: Queen’s Community Housing operates houses and apartments in near-campus neighbourhoods; current tenants can visit the Community Housing website for FAQs. 

If you are looking for off-campus housing, there are private landlords that offer a range of housing in Kingston, and some hotels that are offering short-term stay options for students. Please see the Student Community Relations website for more information, advice and links to listings*

*Queen’s University does not endorse or warrant the quality of units advertised on any rental search tool

Information & Guidance for Students for Living Off-campus in Kingston - a guide to help navigate the Kingston community, living with housemates, and public health guidelines, a prevention checklist, and a worksheet to guide important conversations and preparations in the event someone in your student household has to isolate.


Student Conduct Office & Non-Academic Misconduct Intake Office: To connect with staff, email studentconductoffice@queensu.ca or visit the Student Conduct Office website. To connect with the Non-Academic Misconduct Intake Office, email centralnam.office@queensu.ca

Academic and Career Support

Office of the University Registrar:  All services are available remotely. Initiatives and processes changes have been implemented to help facilitate tuition and fee payments, awards disbursement and registration processes during the pandemic. Visit the Office of the University Registrar website for updates, contact information, and Ancillary Fee Reassessments for 2020-21.

Visit the Student Awards website for information about financial aid options. 


Student Academic Success Services: Student Academic Success Services has online resources to support remote learning and offers 1:1 online appointments with writing, learning strategies, and English as Additional Language specialists and peer writing assistants. Zoom drop-in sessions on a range of academic skills and writing topics are available, including online learning/learning from home skills, focus and motivation, and group work in an online context. Visit the Student Academic Success Services website and review our FAQs or email academic.succss@queensu.ca


Bookable Study Seats on Campus: Queen's Library is offering individual study seats for advanced booking on main and west campus, and at MacCorry Hall. Visit the Bookable Seats webpage for details and updates further to provincial restrictions. 


Career Services: Career Services staff are available for remote appointments (phone or Skype) that can be booked online through MyCareer. All our exciting employer activities, such as career fairs, are fully online. Visit the Career Services website for updates. For questions about the Queen’s Undergraduate Internship Program (QUIP), email quip@queensu.ca. For other questions, email mycareer@queensu.ca.


Undergraduate Admission and Recruitment:  Staff are recruiting the Class of 2025! All programs are running remotely. Visit the Undergraduate Admission and Recruitment website and COVID-19 admission-related FAQs or contact admission@queensu.ca 

For admissions-related information  and questions about the Bader International Study Centre (BISC), email castle@queensu.ca

Questions? Contact Vice-Provost and Dean of Student Affairs Ann Tierney at vpdean.sa@queensu.ca

You can also follow her on Twitter @VPDeanTierney