Student Experience Office

Student Experience Office


Student Experience Office

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NOW HIRING: Q Success Mentors

Position:               Q Success Mentor

Term of Position:   September 1st, 2017 - December 1, 2017

                           January 8, 2018 – April 6, 2018

Time Commitment:    2-4 hours per week (on average)

Position Type:            Volunteer student leader position

***new application deadline- September 6, 2017 at 5pm


The Student Experience Office (SEO) at Queen’s aims to prepare and support students to achieve not only their personal, social, and academic goals, but also their professional and community aspirations. The SEO supports co-curricular learning and development by offering programs and services to orient students to university life, support their successful transitions into and through university, and encourage their leadership development and community engagement while at university.

Q Success is a transition program available to all first-year students. Q Success mentors will work 1:1 with first-year students to help ease the transition to university life. First-year students will have the opportunity to be paired with an upper year mentor who will be responsible for building a good rapport with their mentees and sharing their own relevant experiences to help the transition to Queen’s. Mentors will guide students who participate in Q Success mentoring through exercises to build tangible social, academic, and healthy lifestyle skills to support their transition to life at university. This is an ideal opportunity for students who are looking to find meaningful ways to engage with their peers in a structured setting and to give back to Queen’s.


Q Success mentors must:

  • Be full-time Queen’s undergraduate or graduate students in good academic standing with at least one year experience at Queen’s
  • Have experience providing personal support and forming helping relationships (e.g., mentoring, tutoring, and coaching)
  • Have an interest, passion and enthusiasm for helping peers
  • Have personal experience with overcoming adversity (academic, personal, physical and mental health)
  • Have a good understanding of challenges facing first year students
  • Demonstrate initiative and self-motivation
  • Be able to set work priorities to meet deadlines and possess excellent organizational skills
  • Be an active listener and have excellent interpersonal skills
  • Be able to exercise good judgment and sound reasoning
  • Demonstrate good decision-making and creative conflict management/problem-solving skills 
  • Have good oral and written communication skills
  • Be knowledgeable about the University, its administrative processes, and the various programs and support services/resources that are available to students
  • Be self-reflective, patient and empathetic
  • Ensure that interactions with students are positive, inclusive, and meet the unique transition needs of a diverse student body
  • Be available for, attend, and actively participate in all Q Success trainings, meetings, and sessions. Training dates include:
    • Saturday September 9, 2017 9AM-4PM
    • Tuesday September 12, 2017 6PM-9PM
    • Saturday September 23, 2017 9AM-4PM
    • Sunday October 22, 2017 4PM-6PM
    • Sunday November 19, 4-6PM
    • Sunday January 14, 2018 4PM-6PM
    • Sunday February 11, 2018 4PM-6PM
    • Sunday March 18, 2018 4PM-6PM
  • Act in accordance to a signed Queen’s University confidentiality agreement
  • Submit a copy of a Vulnerable Sector and Criminal Record Check to Program Coordinator at first training day



  1. Conduct one-on-one meetings with mentees who opt-in to the program
  • Build a positive rapport and support
  • Assess skills that require improvement
  • Identify strategies for change
  • Coach, guide and model effective problem solving and academic study skills
  • Engage participants in a planning process for attending workshops and services that are available on campus and that help to build skills and new understandings
  1. Provide on-going support and follow-up with mentees
  • Meet with students at mutually agreed upon locations
  • Create and review progress towards goals
  • Engage in problem-solving if/when difficulties arise
  • Assess and help refine strategies for learning and studying
  • Encourage positive progress towards academic success
  1. Maintain strong helping/coaching relationship with mentees
  • Listen and support mentee experiences in a non-judgmental way
  • Support mentees in building their self-confidence
  • Coach/guide students to build on their strengths and skills around their social and academic experiences
  • Recognize and help mentees to identify potential signs of personal distress
  • Encourage self-reflection and open-mindedness
  • Assist mentees in forming community connections
  • Appropriately offer resources and referrals
  1. Administration
  • Complete weekly mentoring logs
  • Proactively ensure that the program managers are kept apprised of any potential problems, on-going concerns and activities by submitting updates to the Coordinator
  • Work collaboratively with other members of the program.
  • Attend bi-weekly team meetings
  • Attend 1:1 mid-year review meeting with the Student Coordinator


  • Build a deeper connection with the Queen’s community
  • Opportunities for ongoing professional development
  • Certificate of contribution for your professional portfolio
  • Meet other students with similar interests
  • Enjoy a great experience on campus that works around your schedule


Please submit a cover letter and resume along with your unofficial transcript as one document saved using your last name followed by your first name (ex. Smith Jane) by email to: Sara Ali at or in person at the Student Experience Office (JDUC Room 135). Applications are due at 5pm on September 6,  2017. Only candidates who have been chosen for an interview will be contacted.

Your application must include:

  • Resume
  • Cover letter
    • Detailing why you are interested and qualified for these positions, and
    • Your experience with successfully managing personal and/or academic challenges while at Queen’s and what skills/resources you used to overcome to challenges
  • Unofficial Queen’s transcript (available on SOLUS).

While Q Success is open to all first-year students, the program will also have specific cohorts for Aboriginal students, students with a disability and/or academic accommodations, international students, and first-generation students (students who are the first generation in their family to attend a post-secondary institution). Please indicate in your cover letter if you identify with one or more of those groups, and would be interested in mentoring a student from a similar group.

Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

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