Student Experience Office

Student Experience Office


Student Experience Office

site header

Closes September 30, 2018

Position:                 Orientation Student Coordinator (1 position)

Remuneration:        $14.60 per hour             


The Student Experience Office (SEO) in the Division of Student Affairs at Queen's offers programs and services to orient students to university life, to support their successful transitions into and through university, and to encourage leadership development, student engagement, and co-curricular involvement while at Queen's. Our goal is to support a holistic student experience that prepares students to achieve not only their personal, social, and academic goals, but also their professional and community aspirations.

University Orientation aims to help facilitate the transition of new students to the living and learning environment at Queen’s University. The overarching goal is to ease students’ overall social and academic transition, provide a solid foundation for a successful university experience, and introduce students to the principles of diversity and inclusion that are key tenants of our University community.


Reporting primarily to the Coordinator, Orientation & Transition in the Student Experience Office, the Orientation Student Coordinator will support the planning and implementation of a comprehensive orientation program for approximately 4500 incoming students, in accordance with the mission and mandate of the Student Experience Office and Queen’s University.


  1. Event Planning
    1. Plan and implement events and activities related to Fall University Orientation, including logistics (e.g. scheduling, room bookings, A/V support, event coordination, etc.), and safety/risk management.
    2. Develop the orientation master schedule, and each individual floor schedule.
    3. Create and complete event runs, event layouts, volunteer responsibilities, event planning forms, and other documents required to ensure events run smoothly.
    4. Create and execute work plans.
    5. Participate in the development and tracking of program budgets.
    6. Ensure all programming is inclusive and accessible, and meets the diverse needs of the incoming class
    7. In consultation with the Coordinator, liaise with various stakeholders, including Event Services, Housing & Hospitality, Student Constables, Queen’s First Aid, Residence Society, Orientation Roundtable, faculty societies and committees, as well as other campus and community partners to meet program needs.
    8. Assist in developing and implementing program evaluation processes.
  1. Communication
    1. Implement a comprehensive marketing and promotions strategy, including print and electronic communications (e.g. posters, website, social media, brochures, handouts) in collaboration with Marketing & Communications and other SEO staff members.
    2. Co-chair steering committee/planning group meetings.
    3. Actively participate as a member of the Orientation Roundtable.
    4. Engage in community outreach for the purposes of establishing collaborative partnerships and seeking sponsorship.
    5. Act as the main contact for students and families who have questions about the program.
    6. Ensure all orientation stakeholders are kept up to date on the progress of University Orientation, and any other details relevant to them.
  1. Leadership
    1. Oversee the Orientation Volunteer program, including recruitment, selection, training and scheduling of all volunteers.
    2. Create recruitment materials and participate in the hiring of orientation volunteers.
    3. Develop and deliver training sessions for student staff and volunteers
    4. Provide leadership to a team of staff/volunteers (e.g., Residence Society staff, Orientation Volunteers) during the implementation of orientation programming.
    5. Develop an orientation guide for student staff in Residence Life (e.g. dons, council) and other student volunteers.
  1. Support First-Year Student Transition to Queen’s
    1. Be knowledgeable of campus and community resources (including academic, social, safety, health, and others), and able to refer others when appropriate.
    2. Review research and best practices related to inclusive, diverse and accessible orientation and transition programs.
    3. Participate in ongoing professional development.
  1. Departmental Administration
    1. Attend staff meetings, one on ones, and other meetings as appropriate
    2. Provide administrative and programming support to the SEO as needed.
    3. Complete verbal and written reports in a timely manner
    4. Write program reports following the completion of events and activities, including analyzing feedback and making recommendations for future years.
    5. Additional duties as assigned.


The Orientation Assistant must:

  • Have experience planning and implementing large projects or large-scale events
  • Have knowledge about the experiences of new students and the transition supports available; experience working with programming for new students an asset (e.g. Don, peer mentor, orientation leader/volunteer)
  • Be able to work independently, and on a team with excellent interpersonal skills
  • Possess strong project management and event planning skills, including mapping out complicated project plans, setting priorities, and meeting deadlines.
  • Be able to exercise good judgment and sound reasoning
  • Have highly developed technical skills and be knowledgeable in computer software programs such as Word, Excel, PowerPoint, etc.
  • Demonstrate decision-making and creative problem-solving skills
  • Have strong oral and written communication skills
  • Be familiar with social media and other promotional tools
  • Demonstrate intercultural competence and a knowledge of equity, diversity and inclusion principles.


The Orientation Student Coordinator must:

  • Be a registered Queen’s student and remain in good academic standing for the duration of their work term. 
  • Be legally entitled to work in Canada; International students must hold a valid study permit.
  • Submit a satisfactory Canadian Police Information Check (CPIC) and Vulnerable Sector Check within 2 weeks of beginning the work term.  They will be responsible to maintain a clean CPIC and Vulnerable Sector Check for the duration of their employment in this role.

Term of Position:  November 2018-September 2019

  • November 2018-April 2019, up to 10 hours per week
  • May 2019- August 2019, 35 hours per week, including Orientation Week  (Aug 31 - Sept 8, 2019)
  • The Student Coordinator will be asked to establish office hours with supervisor at the beginning of the employment period.
  • Some non-traditional hours of work (e.g. evenings and weekends) will be required.


To apply, please submit a cover letter and resume in one document to with subject line “Orientation Student Coordinator Application”. Applications are due by 11:59PM on Sunday, September 30th.

We thank you for your application. Only those individuals who are selected for an interview will be contacted.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ2S+ community and others who reflect the diversity of Canadian society.

View the job posting in PDF (176 KB)