Important QSAS Updates

QSAS is developing ways to serve students better. Check back on July 6 to learn more about upcoming changes!

Returning Students to QSAS

The following page outlines all the steps necessary to re-register with QSAS. Please review all sections carefully in order to set-up academic accommodation plans, including: submitting any new documentation, re-registering online, downloading your Letter of Accommodation (LoA) and notifying your instructors.

Re-registering with QSAS

You can re-register with QSAS if you answer YES to the following:
1.    You were previously registered with QSAS
2.    You are currently enrolled in courses at Queen's 
3.    You need no changes to your accommodations

If you answer NO to any of statements above, please email the Intake Coordinator for advice and support. 


Students who have previously registered with QSAS who wish to submit new or additional documentation can upload their documents through our secure online portal using their Queen’s NetID and password. We recognize that students may have difficulties obtaining disability documentation during the COVID pandemicWe will accept minimal documentation in good faith to support interim accommodation planning for students who are unable to obtain the appropriate documentation. 

Students are encouraged to review the QSAS Statement of Confidentiality before uploading disability documentation or before re-registering with our office.

Experiencing technical difficulties? Email our

Re-Register Now

Follow these instructions to re-register and download your Letter of Accommodation:

Step 1: Login using your Queen’s NetID and password 

Step 2: Click RE-REGISTER NOW 

Step 3: Click ACCOMMODATIONS on the “Request for Accommodations” page

Step 4: Ensure the correct term is displayed (e.g. Fall 2020). If the term is incorrect, select the correct term and click Refresh

Step 5: Click the REQUEST button beside the courses you need to register in. These will be indicated by text stating “waiting for student to request”

Step 6: Click to remove any of your accommodations you do not wish to use

Step 7: Click on each of the courses to apply your selected accommodations

Step 8: Click to indicate if your accommodations require any changes

Step 9: Read the consent for exchange of information and check the box if you agree to the terms outlined. If you do not agree to the terms, you cannot proceed with the online registration process and need to contact QSAS for advice and support

Step 10: Click SUBMIT

Next steps are to download your Letter of Accommodation (LoA) and Notify you Instructors, as per the below. 

Letter of Accommodation

QSAS issues a Letter of Accommodation (LoA) for students with disabilities who are currently registered with our services. The LoA communicates to both students and the University the academic accommodations QSAS has approved for the student to support their equitable access to the learning environment. 

The LoA contains the following information: name of the student's QSAS advisor, the date when the listed accommodations were approved or renewed, the date when the listed accommodations will expire, the exam, classroom and/or placement accommodations for which the student is approved.  You can view a sample Letter of Accommodation here (PDF, 94 KB)

  1. Click “Download LoA” from our student management system
  2. Enter your Queen’s NetID and Password
  3. Ensure that the Current Term is displayed – e.g., SPRING, SUMMER, FALL
  4. Click the Request button
  5. Verify that your accommodations are correct (left side of screen)
  6. Check off all other courses to which your accommodations should apply
  7. If correct, select: “My Accommodations are Correct the Way They Are”
  8. Read the Consent for Exchange of Information & check “I Agree to Terms Outlined Above” at the bottom of the page
  9. Click Submit
  10. Click Get Letter. Your LoA will download as a PDF document

If you selected “I need additional accommodations” or “I need to change or remove an accommodation" in the Steps to Re-Register process, you will be prompted to book an appointment with your QSAS advisor. After revising your accommodations with your advisor, you may be approved for accommodations and can then download your Letter of Accommodation (LoA)

If you need changes to your accommodations or if your LoA appears blank, please contact your QSAS advisor for support.  Please know that Note-Taking does not appear on the LoA. QSAS arranges this support directly with your instructors

Experiencing technical difficulties?  Email

Next Steps
Students are responsible for conveying a copy of their LoA to academic departments or faculties. Please review instructions on how to notify your instructors below.

Notifying your Instructors

Before proceeding, please download an electronic copy of your current Letter of Accommodation (LoA). Instructions for downloading your LoA can be found in the above section.

  • Students are responsible for providing a copy of their Letter of Accommodation (LoA) to each academic department or faculty in which they are enrolled in courses
  • Once you have your current LoA, find your faculty or academic contact information below which outlines what you need to do and who you need to contact. If you require support with this process, please speak with your Faculty Office or contact QSAS

Arts and Science

  • Instructor/Course Coordinator listed in syllabus

Arts and Science Online

Contact both:

Bader International Study Centre (BISC)

Biomedical and Molecular Sciences

Contact both:

  • Instructor/Course Coordinator listed in syllabus
  • Bachelor of Health Sciences –


Contact both:


For Academic Accommodations

  • Instructor/Course Coordinator listed in syllabus

For Practicum Accommodations

Cheryl Pulling –

Occupational Therapy

For Academic Accommodations

Contact both:

For Practicum Accommodations

Physical Therapy

Academic Accommodations

Contact both:

For Practicum Accommodations

Commerce Students

Commerce Courses

  • Submit your Letter of Accommodation to your Commerce instructors and the Commerce Office on the Commerce Portal

Non-Commerce Courses

  • Submit directly to your non-Commerce course instructor by email


Non-Commerce Students

Commerce Courses


Engineering and Applied Science


Helen Connop –

Master of Industrial Relations

Policy Studies

Student Rights and Responsibilities 

  • Equal access and equal opportunity to participate in the academic experience
  • Be treated with dignity and respect regarding their disability, accommodation and/or access needs
  • Appropriate, individualized accommodation 
  • Protection and security of their personal, health, disability and other confidential information
  • Timely service provision, consistent with notice provided by the student
  • Prompt, equitable investigation and resolution of complaints

  • Notify the university, through QSAS, with appropriate medical or other documentation of your need for academic accommodation due to functional limitations arising from a permanent or temporary disability/health condition
  • Provide this notification as early as possible, respecting any administrative deadlines (e.g., term-specific deadlines to register for accommodated exams)
  • Provide documentation from a regulated health care professional verifying the presence of a disability or health condition and describing the associated functional limitations; or provide documentation from a regulated health care professional verifying that you are being assessed for a disability or health condition, that symptoms are being monitored and that you are experiencing functional limitations as a result 
  • Notify QSAS immediately of changes in functional limitations 
  • Collaborate with QSAS staff, instructors or graduate supervisors, Faculty/School office staff, SGS or others, as necessary, to develop, implement and update your academic accommodation plan 
  • Collaborate with QSAS staff in communicating your accommodation plan to your instructors, graduate research supervisors, faculty administration, the Exams Office and others as appropriate and where classroom learning/evaluation accommodations are needed, with as much advance notice as possible
  • Notify QSAS immediately of difficulties in the implementation of any aspect of your academic accommodation plan


Find out more about educators’ rights and responsibilities around accessibility.