Student Wellness Services

Student Wellness Services

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To Cancel an appointment

We want to serve as many students as possible, so please cancel your appointment as soon as you know you can no longer attend as scheduled, or if you don't need it. 

Student Wellness Services has a voice mail system that accepts messages 24 hours a day, 7 days a week. Please call 613 533-2506 weekdays 8:00am-4:30pm, and speak to the receptionist or follow the prompts to leave a voicemail message any time. Appointments cannot be cancelled via email.

No Show Policy

Once an appointment is scheduled with Student Wellness Services, you will be expected to attend that appointment unless you give us required advance notice. Student Wellness Services asks for 24 hours’ notice when you are unable to keep your appointment. This allows us to make the appointment available to another student. 

If you miss your appointment without cancelling, a 'No Show', fee will be applied to your SOLUS account, as follows:

Missed Physician Appointment

10 minute appointment---$30.00
Greater than, or equal to, missed 20 minute appointment---$60.00
60 minute family physician counselling/psychotherapy appointment---$120

Missed Nursing Appointment

10 minute nursing appointment---$10.00

Missed Psychiatry Appointment

30 minute psychiatry appointment           $60.00
45-60 minute psychiatry appointment      $120.00
90 minute psychiatry appointment           $180.00

Failure to attend appointments creates considerable delay in the provision of care for yourself, and blocks access to care for other students in need. It also creates a considerable expense to the Clinic and to the health care providers who work on a fee for service basis.

Under exceptional circumstances this fee can be waived. Unpaid bills will be dealt with in the same way as other debt to the university. Having a charge on your account at the clinic does not prohibit you from seeing a health care provider.

If you are unable to come to a scheduled appointment with a Psychiatrist, please leave a message ASAP 24/7 at 613-533-2508. Alternatively, e-mail can be sent to the psychiatry secretary misenerc@queensu.ca.

Billing Questions?

For questions regarding billing, invoicing or charges on your account please contact:
Fatima Couto, Clinic Manager 
Phone: 613-533-6000 x75165
Email: coutof@queensu.ca