Student Wellness Services

Student Wellness Services

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Prescription and stethoscopePhysician Appointments

You can see a physician at Queen’s Student Health for the same things you would see your family doctor. Some examples are:

  • Illnesses or Injuries
  • Transgender Care
  • Depression/anxiety
  • Medication Management**
  • Investigation Of Physical Complaints
  • Wart Treatment
  • Mole Removal
  • Treatment Of Acne
  • Sexually Transmitted Infections
  • Management Of Chronic Diseases
  • Smoking Cessation

**Queen's has a convenient on-campus pharmacy called Drugsmart Pharmacy where students can go to pick up their prescriptions. It is located in the Athletics and Recreation Centre (ARC)

An appointment is required for all visits to the Health Services unless you are visiting the Walk-in Clinic. The walk in clinic functions on a first come first served basis and serves patients with sudden onset of illness or injury.

Specialist Referrals

If your doctor at Queen's Health Services has referred you to a specialist, or if you are coming to Health Services for a referral to a specialist, here are some important things you should know:

Referral Information

  • The average wait time for an appointment with a specialist is 2-5 months
  • Many specialists wait times are 8 months to 1 year
  • It can take several months just to receive your appointment time
  • Most offices triage referrals meaning that the worst cases are seen first

Referral Steps

  • The physician will write a referral stating the specialty and the city where you wish to be seen
  • The Student Health Services referral secretary will find an appropriate specialist and send the referral to the specialist's office
  • the information that is in your electronic medical record is the only way that the specialist's office will be able to reach you. It is important that your address and phone number are correct in your patent record
  • If you have a change of address or phone number after you have been referred but before your appointment time has arrived, please call our referral secretary at 613-533-2508 or email the referral secretary stating that you have a referral and update your contact information
  • Some offices mail appointment notices directly to patients and some offices telephone patients with the appointment notice
  • Some offices inform Student Health of the appointment and the referral secretary then notifies the patient by telephone or email
  • Some specialists have an extremely long wait time in Kingston so your doctor may ask you if you are willing to travel to get a sooner appointment in another city
  • It is usually a good idea to be referred to your hometown
  • If you do choose to have your referral appointment in another city, please remember that you will need to travel back to that city for any follow-up appointments.

Test Results

Because of the high volume of students seen at Queen’s Student Health Service, we are unable to contact everyone with every test result. When test results arrive they are reviewed by the doctor who ordered the test; our nursing staff then contact patients if advised to do so by the ordering doctor. A plan for follow-up should have been discussed with you at your appointment as your test results are only one part of the management of your health concerns. Please make sure that you follow-up on your test results by booking a follow-up appointment.

Tests take varying amounts of time to be reported, anywhere from two days to several weeks. Students are welcome to make an appointment to follow-up on the results of their diagnostic tests but students should not call the clinic for test results as they will not be given over the phone . There are important medico-legal reasons for not giving test results to those who call in asking for them. We appreciate your understanding of this policy.