Student Wellness Services

Student Wellness Services

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Mental Health Resources, Supports, and Programs

Peer Support
Undergraduate Students
The Peer Support Centre (PSC) is comprised of a dedicated group of trained student volunteers, here to offer social and personal peer-based support to students at Queen’s University. The centre provides a safe and confidential environment where you are encouraged to speak with one of our empathetic volunteers. We are here to offer support for any and all issues and can connect you with resources you may not have been aware of. No concern is ‘too diverse’ or ‘too small’. There are a number of ways to get in contact with the Peer Support Centre such as phoning in or dropping by.
We are located in room 34 of the JDUC (facing the Publishing and Copy Centre, turn right and walk to the very end of the hallway).
Tel: (613) 533-6000 x 75111
Hours: 10:00am - 10:00 pm - 7 days a week
Location: John Deutsch University Centre – Room 034
 
Graduate and Professional Students
The Graduate Peer Support Centre is a group of student volunteers who provide a confidential and welcoming peer-based support to Graduate students at Queen’s University. The Centre adheres to a peer support model; the philosophy behind this model is that for some individuals, and for some areas of individual concern, the assistance provided by a peer will be the most effective form of support. The peer volunteers are trained in active listening, suicide intervention, and are well-versed in resource referral to suit the diverse needs of graduate students. This model is founded on: self-determination and equality, mutuality and empathy and active listening skills. The Centre is not a substitute for the provision of professional counseling by Queen’s Health, Counseling and Disability Services. The Peer Support Centre is a paraprofessional service – it does not diagnose or treat mental illness. The Centre provides short-term support to students in need of assistance and to appraise students of services available on campus and in the Kingston community.
Location: JDUC Room 205
The centre will be operational as a drop-in service during the following hours: Monday 9am-1pm; Tuesday 1pm-5pm; Wednesday 5pm-9pm, and Thursday 1pm-5pm.
Online Resources
Need to talk to someone? Our trained volunteer listeners are available 24/7 to give emotional support over online chat. It’s anonymous and completely free. When you need someone to talk to, we’re here to listen and help you feel better. Listeners are verified and trained and have back-up support from professionals if needed. You can choose a listener based on their profile or choose the first available. The 7 Cups App is available for Apple and Android devices.
Anyone who wants to talk about whatever is on their mind can quickly reach out to a trained, compassionate listener through our network. We have hundreds of listeners who come from all walks of life and have diverse experiences. People connect with listeners on 7 Cups for all kinds of reasons, from big existential thoughts to small, day-to-day things that we all experience. Unlike talking to family or friends, a 7 Cups listener doesn’t judge or try to solve problems and say what to do. Our listeners just listen. They understand. They give you the space you need to help you clear your head.
Big White Wall is an online mental health and wellbeing service offering self-help programs, creative outlets and a community that cares. When you're dealing with everyday stressors or major life events, we'll help you get through it. Big White Wall is safe and anonymous peer support community that is accessible anytime anywhere. Big White Wall includes:  Anonymous peer support ----- 24/7 moderation by clinically trained ‘Wall Guides’ ----- Self-guided courses ----- Self-improvement tools and resources ----- Safe space to express yourself without judgement
Be There Basics will help you learn how to recognize when someone might be struggling with their mental health and gives you 5 Golden Rules to help you support and be there for them. Being there for someone is an art, not a science. There’s no formula or instruction manual because every situation is different. There’s no formula to make everything better. But that’s not your job. You don’t have to craft the perfect conversation, you don’t have to have it all figured out.  You don’t have to fix things, you just have to Be There. We all experience less than optimal mental health now and then; whether that’s because of fear, sadness, stress, confusion, grief, or some other kind of mental distress. What’s important is to recognize when the mental distress you or someone around you is experiencing becomes a mental health problem. If you’re concerned someone’s mental distress is more than the regular ups and downs of life, use Be There’s Golden Rules to check in with them and talk about what’s going on. The Golden Rules can’t tell you exactly what to do to support someone because every person and situation is different. Instead, the Golden Rules are a guide to understanding how to be there in whatever circumstances you find yourself.
More Feet on the Ground is a mental health education program proven to increase campus awareness of mental illness and mental health resources for postsecondary students. The online training tool provides comprehensive information about common mental health and addiction concerns, including signs/symptoms, treatment options, facts and statistics, and stories of lived experience. The tool is interactive in nature, containing several modules that can be completed with flexibility, including a brief online assessment of learning, references to local resources, and the issuance of a certificate of completion
TAO - Online Self-Help modules - New!
TAO is a new interactive tool to help you manage the many stressors that can come with university life. TAO’s self-help activities are built on scientific research and have been found to be helpful to students who are motivated to maximize the way they think and feel. TAO Self-Help is an online library of engaging, interactive programs that promote wellness and can help you bounce back from challenging times. Watching the videos and completing TAO’s interactive components will help you feel emotionally well and get you closer to achieving your goals. TAO is mobile friendly for both Apple and Android devices. You can complete TAO at your own pace, when you want, wherever you are. Each module can be completed in short manageable segments. How you engage with TAO is entirely up to you. TAO offers many different modules. If you need some help deciding which modules are for you, there is a self-screening tool that can point you in the right direction. Modules include: Calming your Worry, Improving your Mood, Let Go and Be Well, Leave your Blues Behind, Interpersonal Relationships and Communication and Pain Management.
TAO can also be incorporated into your counselling sessions; just ask about it at Student Wellness Services. There are some activities, such as treatment for substance use, that can only be accessed through a counsellor.

To Sign up: Go to: thepath-ca.taoconnect.org.  Enter your name and Queen’s University email address on the enrolment form.  Create a password. Leave the 'EnrolmentKey' field blank. Fill out the demographics and Informed Consent form, and click 'Sign Me Up!' Check your email. You will be sent a confirmation link that you must click before signing in.

EmpowerMe - 24/7 - New!
Empower Me allows students to connect with qualified counsellors, consultants, and life coaches for a variety of issues. As a student at Queen's University, you're entitled to sessions delivered in person, by telephone, by video-counselling, or by e-counselling. EmpowerMe is available 24/7, 365 days per year and is confidential, multilingual, culturally sensitive, gender inclusive, and faith inclusive.  You can always contact an Empower Me professional—no issue is too big or too small. Though Empower Me counsellors are qualified to support students in crisis, you don’t need to be in crisis in order to take advantage of the service. You can get support for issues of any kind, including relationships, family care, depression, anxiety, addictions, stress, work conflicts, and much more. Empower Me also offers a full suite of academic life services, such as life coaching, financial planning, and nutritional counselling.
To Access: Call the 24/7 helpline at 1-844-741-6389 from anywhere in North America to be directly connected to a trained counsellor. Check out the Studentcare webpage for the AMS - undergraduate and MBA students - or the StudentCare webpage for the SGPS - graduate and professional students - for more information. You can also log in to the Empower Me website and use "Studentcare" as the password or download additional Empower Me student assistance tools on the iAspiria mobile app. Enter "Studentcare" as the Login ID and select "Student" in the drop-down menu.
Wellness and Support Groups
Talking about your concerns or experiences with others can be very beneficial and therapeutic for many students. Sign up for Support Group or a Wellness Group and meet with a group of peers who have a shared experience.
Fall 2019 - Support Groups
 - Support Group Exclusively for Grad Students
 - PEGaSUS Group for Survivors of Sexual Violence
 - Managing Chronic Pain at University
Fall 2019 - Wellness Groups
 - Sleep Better Now
 - Mindfulness for Stress Reduction and Anxiety
 - Managing Relationships Better
 - Managing Powerful Emotions
 - Learn to Deal with Stress and Anxiety
 - Develop "Atomic Habits" for Success
Skills Building, Learning Strategies and Activities to Join
Our Health Promotion team offers one-on-one appointments to any students who want to make a change in their health behaviours. We see students who want to improve their sleep, eating, and physical activity habits, would like to develop a self-care plan or who want to quit or cut down on substance use (i.e., alcohol, tobacco, and/or cannabis).
How to Book an Appointment: Fill out the online appointment request form Call the Health Promotion Office at 613-533-6000 ext.75320 (Monday-Friday 8:30AM-4:30PM) Visit us in person on the first floor of Mitchell Hall (room 120) at 69 Union Street (Monday-Friday 8:30AM-4:30PM)
Meet with one of our occupational therapists to set and work towards goals that improve your ability to function in your everyday life as a student. OTs work with students with injuries, illness, disabilities, and extenuating circumstances who are experiences challenges in fully participating in life on campus. Sessions will focus on learning strategies and building skills to overcome those challenges. A few examples of the kinds of challenges a student might have:
 - Student recovering from a concussion that is struggling with fatigue (i.e., energy conservation strategies) OR is finding it difficult to use a computer to complete assignments (i.e., modifying the environment or task to enable students to complete school work)
 - Student with diabetes that is struggling to manage her medication schedule
 - Student with a mental health issue that is having difficulty with falling asleep and staying asleep (i.e., sleep hygiene)
 - Student living with anxiety that spends 12 hours a day studying, and does not feel he has time to go to the gym or see his friends (i.e., time management, finding “occupational balance”)
 - Student struggling to complete assignments on time and manage busy class schedule, while also maintaining personal care (i.e., executive functioning concerns)
 - Student with carpal tunnel syndrome that is struggling to take notes in class
 - Student returning from a medical leave or a leave of absence who is feeling overwhelmed and struggling to prioritize tasks and daily activities
To book an appointment with a SWS occupational therapist,
Call 613-533-2506 or come in to Student Wellness Services in Mitchell Hall (69 Union St, ground floor) and speak to a receptionist.
BounceBack - Reclaim your health is a free skill-building program designed to help adults and youth 15+ manage symptoms of depression and anxiety. Watch the BounceBack Today online videos and learn practical tips on managing mood, sleeping better, building confidence, increasing activity, problem solving, and healthy living. The videos are available in English, French, Mandarin, Cantonese, Punjabi, Arabic, and Farsi. You can watch the videos on our website at any time at bouncebackvideo.ca by entering your email address and access code: bbtodayon
For additional support in managing depression and anxiety, BounceBack offers an educational and motivational guided self-help program using telephone coaching and workbooks. A referral is required in order to participate. Your primary care provider (family doctor or nurse practitioner) can provide you with a referral. This is important so that the healthcare professionals who know you best can match your needs with the right support. Print off a copy of the referral form to take with you at your next primary care visit. Alternatively, you can self-refer by completing the online referral form. Be sure to include the contact information for your primary care provider so that we can contact them on your behalf. Once a referral has been submitted, you will be contacted by a BounceBack coach within five business days to schedule a telephone assessment: The program involves three to six telephone coaching sessions, which you can do from the comfort of your home. Your coach is there to help you develop new skills, keep you motivated, and monitor how you’re doing. You and your coach will select from among 20 workbook topics that are best suited to your current needs. Some popular workbooks are: Being assertive; Changing extreme and unhelpful thinking; Overcoming sleep problems. Telephone coaching is currently available in the following languages: English, French, Arabic, Bengali, Cantonese, Farsi, Hindi, Italian, Mandarin, Punjabi, Russian, Spanish, Tamil, Ukrainian, and Urdu.
Join one of our Peer Health Educator (PHE) volunteers, Oscar or Cooper, our St. John's Ambulance Therapy Dogs and their handler for a friendly pet as they start in Mitchell Hall and walk through the JDUC and Student Life Centre. No registration necessary – just come and de-stress!
Join our Peer Health Educator (PHE) volunteers for weekly runs that cater to both beginner and intermediate runners who want to start running, increase their distance, improve their time, and/or simply find some running buddies. Club members can attend any or all of the scheduled group runs and work towards a goal race at the end of each term. Exercise is a great way to cope with stress.

DATES

Fall 2019 - Mondays & Thursdays from 5-6pm

Winter 2020 - TBD

Email run_club@gogaelsgo.com for more information and visit Athletics & Recreation website to register.

Healthy Cooking Club

Join our Peer Health Educator (PHE) volunteers for cooking sessions held weekly that are quick, healthy, tasty and affordable.  Follow us on Instagram @queensuniversitybewell and/or Facebook @QueensUBeWell to find out the weekly cooking theme and to register through EventBrite.  Cost per session is approximately $7 per person.  

DATES

Fall 2019 - TBD

Winter 2020 - TBD

Email queenshealthycooking@gmail.com for more information.

Workshops and Trainings
Student Wellness offers a range of workshops and trainings to add to your knowledge and awareness about mental health. Workshops include:
- Identifying and Responding to Students in Distress (IRSD) - 1 hour
- Creating a Customized Self-Care Plan - 1 hour
- How to Spot, Speak Out & Stand Up to Stigma - 1 hour
- safeTALK suicide awareness- 3 hours
- The Empathy Effect: Countering Bias to Improve Health Outcomes - 4.5 hours
- Brief Action Planning - 1 full day
- Applied Suicide Intervention Skills Training (ASIST) - 2 full days
- Mental Health First Aid (MHFA) Canada - 2 full days
Clinical Appointments - Family Physicians and Counsellors
Make a mental health appointment with a Student Wellness Services Professional Staff
Family Physicians
- Diagnostic Assessments
- Medication
- Bloodwork to look at possible underlying causes for symptoms (e.g. thyroid testing, iron levels)
- Assessment of physical symptoms that can be associated with mental health (e.g. fatigue, headaches, insomnia, change in appetite)
Counsellors
Our counselors have a breadth of experience in working with students and assisting them in dealing with concerns or challenges that they experience. We provide short-term counselling geared to resolving personal difficulties, dealing with crises and distressing situations. Our counsellors use a model of brief therapy that is focused on addressing the immediate issue.

Some aspects of brief therapy include:

- A focus of "getting you back on track" vs. in depth exploration and analysis of the issue

- Facilitation of independent action

- Identification and utilization of strengths and resources

- Small changes can lead to big changes

Counsellors are located at Student Wellness Services in Mitchell Hall as well as in various locations across campus for specific students groups including:

- Faculty of Arts & Science (Dunning Hall)

- Faculty of Engineering and Applied Science (Beamish Munroe Hall)

- Faculty of Education (Duncan McArthur Hall)

- School of Medicine

- Athletics and Recreation (Athletics and Recreation Centre)

- School of Graduate Studies (Gordon Hall)

- Residence (first year students) (Victoria Hall)

- Four Directions Indigenous Centre (144 Barrie Street)

To make an appointment with a counsellor at  the central location or at one of the above locations, please call 613-533-2506 or drop in to SWS at Mitchell Hall.

If you would like to speak to a counsellor who specializes in LGBTQ+ issues, intercultural issues, trauma related issues, or experiences of sexual violence, please let the receptionist know when requesting the appointment. We also have crisis counsellors available on walk-in basis if you are having thoughts of hurting yourself or others or are in acute distress. In those cases, please come to SWS and ask to see the crisis counsellor.

If you are looking for intensive treatment or regular therapy, we would be happy to refer you to a community professional who can address those needs.

Queen's Student Accessibility Services (QSAS)
QSAS provides support to students with disabilities including mental illness and mental health disorders. If your disability interferes with your ability to equitably participate in the academic environment, please connect with QSAS to discuss academic accommodations. Academic accommodations are intended to remove barriers and disadvantage that a student might face due to a disability. To register with QSAS, you will need to provide documentation from a health care professional that shows that your condition impacts you in the academic environment and the functional limitations that you experience as a result of your disability. About 40% of all students registered with QSAS are registered for a mental health disability primarily for mood and anxiety disorders but also for less common illnesses and disorders
To contact QSAS please call 613-533-2506 or come to Student Wellness Services, Mitchell Hall, ground floor. You can also find more information on the QSAS section of the website
 
Specialized Mental Health Services - Psychiatry
Psychiatry
Our Division of Student Mental Health, Psychiatry provides consultation services as part of a shared care model with our SWS family physicians. To discuss accessing a psychiatry consultation, please speak to a family physician in Student Wellness Services. Our family physicians provide primary care for mental health however in cases where they feel further consultation is necessary they can refer you to a psychiatrist. Family physicians can also refer you for more specialized psychiatric care in the community. We also have GP psychotherapists (family physicians who provide psychotherapy) who are part of the psychiatry team as well.
To access psychiatry, please speak to your family doctor in Student Wellness Services, Mitchell Hall, ground floor.
 
After Hours / Crisis Support
At any time of the day or night, you can connect with a crisis responder by texting Hello to 686868. You will be connected with a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-solving. All of our Crisis Responders are volunteers, donating their time to helping people in crisis. (The first two text responses will be automated and then you will be connected to a crisis responder. )
Good2Talk is a confidential phone based helpline that is available 24/7/365. To access a professional counsellor at Good2Talk, please call 1-866-925-5454 or call 211 and ask to be put through to Good2Talk.

Good2Talk is a free, confidential helpline for post-secondary students in Ontario. By calling Good2Talk, students can receive information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor. Good2Talk can support students through a wide range of issues that may be impacting their mental health and well-being, including: depression, anxiety, substance abuse, academic stress, personal or family relationships, loneliness, financial concerns and other challenges facing students transitioning to post-secondary

Empower Me allows students to connect with qualified counsellors, consultants, and life coaches for a variety of issues. As a student at Queen's University, you're entitled to sessions delivered in person, by telephone, by video-counselling, or by e-counselling. EmpowerMe is available 24/7, 365 days per year and is confidential, multilingual, culturally sensitive, gender inclusive, and faith inclusive.  You can always contact an Empower Me professional—no issue is too big or too small. Though Empower Me counsellors are qualified to support students in crisis, you don’t need to be in crisis in order to take advantage of the service. You can get support for issues of any kind, including relationships, family care, depression, anxiety, addictions, stress, work conflicts, and much more. Empower Me also offers a full suite of academic life services, such as life coaching, financial planning, and nutritional counselling.
To Access: Call the 24/7 helpline at 1-844-741-6389 from anywhere in North America to be directly connected to a trained counsellor. You can also log in to the Empower Me website and use "Studentcare" as the password or download additional Empower Me student assistance tools on the iAspiria mobile app. Enter "Studentcare" as the Login ID and select "Student" in the drop-down menu.
Other Community Supports and Services
Call the Kingston Crisis line: 24/7 Crisis Phone Line: 613.544.4229 or Toll Free: 1.866.616.6005
Call Teleheath – 1-800-445-1822 for medical advice and information
Go to the AMHS-KFLA Mental Health Walk-In service (552 Princess St. Monday – Friday, 8:30 – 4:00)
Go to CDK Family Medicine and Walk in Clinic (175 Princess St). Open Monday to Friday 9:00 – 5:00 and Saturdays from 10:00 – 2:00.
Go to Hotel Dieu Urgent Care Centre (166 Brock St, 7 days a week 8:00 am – 8:00 pm) for any health issue that is non life-threatening and can not wait for an appointment.
Go to KHSC Emergency Department for any Emergency (7 days a week / 24 hours a day)