Isabel Bader Centre for the Performing Arts

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Ticket Policy

The following ticketing policy notes are specific to ticketing for Isabel series and presentations. Tickets purchased from other ticketing agents for performances taking place at The Isabel may be subject to other policies.


*COVID-19 Refund/Exchange Policy:

  • IN-PERSON TICKETS: All sales are final. All in-person audience members will also be provided with a link to the online performance to give the audience member the option to attend in person or watch the online performance if unable to attend due to illness or other factors.
  • ONLINE TICKETS: All sales are final. Audience members will be able to watch the streamed live performance or a film of that performance up to 7 days from the performance.

Regular Refund Policy (currently NOT applicable during Covid-19):
All tickets sales are final. No refunds. However, under extenuating circumstances, tickets may be turned in (in person) at the Box Office during business hours, a minimum of 48 hrs prior to the performance and, where possible, exchanged for another performance in the same Isabel season. The Box Office is currently open from 12:30-4:30, every weekday. Additional costs incurred for exchanges to a higher priced seat/performance will be covered by the ticket holder. There are no refunds for exchanges made for a lower priced seat/performance.

Late Seating
All events start promptly at the time printed on the ticket. Latecomers will be seated during the first appropriate pause in the program, as determined by the artist. Thank you for your cooperation.

Accessibility Seating
The performing spaces at the Isabel Bader Centre for the Performing Arts offer accessible seating options for our patrons. Please contact the Box Office at 613-533-2424.

The Isabel is a fully accessible building.

Electronic Devices/Performance Recording
All electronic devices should be turned off before the performance begins. Recording of any performance is strictly forbidden.

Scent Products
As a courtesy to others, we ask that you please refrain from wearing perfume, cologne, and other scented personal products to performances.

Performance Details
Disclaimer: Performers, dates, and other details are subject to change.

Age Restriction
Every person attending a performance at the Isabel Bader Centre for the Performing Arts must have a ticket in order to be admitted. Children under five years old are welcome at children’s programming and special family performances only.  A limited number of booster seats are available for use.

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