University Research Services

University Research Services
University Research Services

Queen’s NSERC Portal FAQ

Where to login: http://www.nserc-crsng.gc.ca/ResearchPortal-PortailDeRecherche/Index_eng.asp

Tech Support: webapp@nserc-crsng.gc.ca

Q: How do I submit the application on the Portal, there is no Submit Button? A: The Submit Button will only appear once all error messages have been addressed. Check the application form for warning signs and resolve those issues, then the Submit Button will appear.

Q: How do I attach the CCV? A: After you hit “Submit” on the CCV site, you will get a confirmation number. Copy that confirmation number, and paste it into the field on the NOI form (on the NSERC Portal) that appears when you click the “Attach” button on the NOI form.

Q: Copy-paste doesn’t seem to work for text fields in the application form, am I supposed to retype everything? A: In 2015, copy-paste only worked if you used Firefox instead of Internet Explorer. When I tested it this year, copy-paste seems to work with Internet Explorer, so they seem to have increased browser compatibility. If you run into any difficulties, try a different browser and see if it that resolves it.

Q: I've spent a lot of time formatting my text with boldface etc. in Word, but after I copy-paste the text into the Portal text box, all that formatting is gone.
A: Yes, unfortunately that is the case. Formatting can only be added manually afterwards using the editing fields above each text box.

Q: I can't find UBC in the drop-down list of organizations when entering my external reviewer suggestions in the NOI. Where is it?
A: Select Canada, then British Columbia. It's listed under T, because the official name is "The University of British Columbia".

Q: The organizations of some of my suggested reviewers (in the NOI form) are not in the drop-down lists, how should I enter them? A: When entering a Suggested External Reviewer, if the reviewer’s organization is not in the list provided, users may type it directly into the field after selecting the Country and the Province. This should be typed in the “Select or Enter Organization” field, below the Province field.

Q: For my application, can I make some changes to the CCV that I submitted with my NOI? A: You can upload a revised CCV to your application at any time before the Submission deadline date. First, update your CCV on the CCV website and select the submit button, you will be provided with a confirmation number. When you are ready to upload (Attach) the revised CCV to your application, you can delete the previous version of the CCV and upload your new one by entering your NSERC CCV confirmation number and selecting Upload. OR When you are ready to upload (Attach) the revised CCV to your application, you can overwrite the CCV confirmation number that appear in the box with the new CCV confirmation number and select Upload. Either one of these method will upload your revised CCV to your application.
 

Q: I’ve submitted the NOI but I can’t access an application form on the Portal. When will those become available? A: In past years, the application form did not become available immediately after someone submitted their NOI. In the past, application forms have become available between mid August and mid September.

 While you are waiting for the application forms to appear, you may find it helpful to review the instructions for filling out the full application: http://www.nserc-crsng.gc.ca/ResearchPortal-PortailDeRecherche/Instructions-Instructions/DG-SD_eng.asp.  Vera can email you application and budget templates you can use to start working on your full application (vmk@queensu.ca).