Please check the individual unit websites for email contact information as internal telephone extensions are not being forwarded. Note that services are subject to change as local and provincial decisions unfold.
The Office of the VPFA continues to oversee support services for the day-to-day operations of the university. There is ongoing administrative support and leadership for the portfolio with all staff working remotely.
There is no impact to service levels, with digital processes positioning teams well to work remotely. Reception for Financial Services (3rd floor of Rideau Building, 207 Stuart Street) is open from Monday to Friday from 8:00 am to noon.
Strategic Procurement Services (SPS) is working remotely during this time and can be contacted via email – Contact Listing. SPS requests that departments use electronic methods to get paper processing through to them. Invoices and payment requests can be sent to email@example.com.
Queen’s Postal Services is open on Monday to Friday, 8:00am – 4:00pm. All deliveries to individual units have been suspended until further notice. Those wishing to pick up mail for their unit, may do so at Queen’s Postal Services at 78 Fifth Field Company Lane, Jemmett Wing, Room 001. Please call Postal Services in advance of pick up – (613) 533-6305. Pickups are only possible during the reduced hours of operation. Please direct questions or concerns to Steve Young at firstname.lastname@example.org.
Human Resources is fully operating to support the needs of our clients, primarily in a remote fashion by phone or email. On-campus meetings are by appointment only. Please contact your HR Advisor for any in-person meeting requests.
All learning and development programs and activities are ongoing and have moved online.
For general inquires, please contact Human Resources by email: email@example.com.
The Central Heating Plant, which supplies heat to both the university and the hospital, continues to operate with rotational staffing.
Custodial Services continue during this period, with additional protocols around high-touch surfaces and washrooms. The university has secured soap and hand sanitizer inventory to support services through this period. Additional protocols are also being implemented in clinical units. Five custodial staff are Provincial Infectious Diseases Advisory Committee (PIDAC) trained for infectious disease cleaning.
Trades Maintenance continues on-site at full staffing. Priorities are adjusted to suit the occupancy of the campus.
Design and Construction and Engineering services are performed remotely where possible, and on a rotational basis if required. Project managers will contact clients if there are any changes to in-progress or planned capital projects. The main reception remains open with rotational staffing from 8:00 am to 4:00 pm and with leadership presence in the office.
All staff are working remotely. To the extent possible, audits will be conducted remotely.
IT Services continues to offer all critical IT services to the university. Most staff are working remotely with full email access. Network services are not expected to be impacted by the current situation, with system adjustments to respond to additional capacity requirements due to increased remote work arrangements. Network technicians are dispatched on-site when required to ensure continued service delivery. The Queen’s switchboard and IT Support Centre continue to have live responses to telephone calls and support requests respectively. Priority is offered to those requiring assistance with remote teaching and on-line classes. The IT Support Centre is closed to in-person visits. There may be a longer turnaround time to action moves, changes to network accounts and telephony, and other service requests. The IT Services Audio/Visual team is available through telephone support to help with set-up and use of Microsoft Teams and other streaming options.
All staff are working remotely. The Insurance Manager comes to campus to investigate insurance-related incidents as required.
Environmental Health and Safety
Minimal staff remain on-site on a rotational basis. This allows the presence of safety technicians, OCASP, fire safety and some management as required.
Campus Security and Emergency Service
Supervisors and Practitioners continue their usual shifts on campus 24/7. The Emergency Report Centre (ERC) continues to operate on a 24/7 basis. Administrative staff are working remotely. Management team are available to attend campus if required.