Accessible Customer Service

Welcome to the Accessible Customer Service online course at Queen's University!

To ensure that the University achieves regulatory compliance with the Accessibility for Ontarians with Disabilities Act, 2005, everyone who interacts on its behalf with the public must be trained in accessible customer service.  This training requirement applies to all faculty, staff, student leaders, managers, department heads and senior administrators. 

To fulfill its reporting obligations, the University is required to track all employees who complete the training.  Before starting, you will be asked to enter your Queen's Employee or Student Identification Number and your email address.  When you have completed the training, you will be asked to confirm your completion and provide your first name, last name and department, if applicable.

The course consists of three (3) modules and will take on average a little over one (1) hour to complete.  You may complete all three modules in one sitting or you may bookmark and return where you left off to complete them at a later time. 

If you need to exit a module part-way, please press CTRL - D (together).  This will bring up the bookmark dialogue and enable you to return to the place where you left off.  Please take note of where you file the bookmark so that you will easily find it again.  For further book marking instructions, please visit the following pages:  Internet Explorer and Mozilla Firefox. 

For optimal full screen viewing of the course, please press F11 on your keyboard.  Audio appears only at the beginning and end of each module in the Flash version of the course - you may turn this off by clicking the on-screen pause button.

Please consider visiting our Frequently Asked Questions for answers to questions like who this training requirement applies to or whether you have to complete the Queen's training even though you've complete similar training at another organization.

For these or any another questions about the training or the AODA, please contact the Equity Office at equity@queensu.ca  

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