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Accessible Customer Service at Queen's University
The Customer Service Standard, a regulation under the Accessibility for Ontarians with Disabilities Act (AODA), 2005 came into force on January 1, 2008. Its purpose is to establish accessibility standards for customer service in Ontario and applies to both private and public sector organizations. The following links provide more information about the customer service standard and the AODA.
Training in Accessible Customer Service
The University is required to train everyone who interacts with the public on its behalf in accessible customer service. Queen's training program in accessible customer service is made up of the following components:
- Members of the senior administration team, all directors, department and unit heads and other managers are encouraged to attend in-person training sessions, when they are offered. These sessions are intended to assist administrators with fulfilling their responsibilities for implementing the standard's requirements, including completion of the required training by any faculty and staff who report to them
- Faculty, staff, student employees and leaders are required to complete the University's online course in Accessible Customer Service
- Departments and units may request customized training sessions in accessible customer service
- Volunteers, third parties and other groups who interact with the public on behalf of the University are required to complete training in accessible customer service. They may do this by completing the online course, attending a customized session organized by their department or submitting verification of having completed the training at another organization. Individuals having completed the training at another organization should contact the Accessibility Coordinator for more information on submitting training verification
For more information or to request a customized training session for your department in accessible customer service, please contact the Equity Office at equity@queensu.ca |
