Student Conduct and CareIf you are concerned about a student:
Campus community members are encouraged to make a referral when they become aware of, or are concerned about, a student’s wellbeing or academic progress.
Care referrals are encouraged for concerns such as:
- The student shows signs or expresses a desire to harm themselves or others.
- Significant or rapid changes in behaviour.
- Decrease in academic performance.
Campus community members are encouraged to reach out directly to the student if they believe the student needs support. Sometimes a student may only need to be directed to the appropriate resources. If you aren’t sure exactly what to do or need more guidance, refer to the Supporting Students in Distress page.
Urgent Issues Or Dangerous Behaviour
If you believe the student is at risk of imminent harm to themselves or others, call 911 or the Emergency Response Centre at 613-533-6000 ext. 36111.
Early Intervention
Even if you are unsure that a student is experiencing difficulties, you are still encouraged to make a Care referral. Early intervention can help address issues before they escalate. Minor Care referrals received regarding the same student from a variety of sources can indicate a greater need for support.
Frequently Asked Questions
Part of being in a caring community is understanding that people are encouraged to reach out when they see someone having difficulties. The success of students is everyone's responsibility, and we encourage our community members to be responsive to students' needs. Students can always choose what resources they access, who they connect with, and/or the extent of their engagement.
If you believe the student is at an immediate risk of harm, call 911 or the Emergency Report Centre at 613-533-6000 ext. 36111.
Once a Care referral has been received, the Intake Coordinator will review the information provided, and gather additional information where available. The severity and nature of a student concern will determine whether that concern will be identified for response.
If it's determined that a student may need assistance, the Intake Coordinator will refer the matter to a member of the Care network who will reach out to them. They will discuss the concern with the student and offer to connect them with relevant resources and supports. Complex cases will be elevated to the Assessment and Care Team (ACT).
If you have questions or would like a follow up with a referral please connect with the intake coordinator at caresupportservices@queensu.ca. Keep in mind that the degree of information that will be shared with you will vary depending on circumstances.
The individual making the referral will be required to enter their name. In order to respond in the most effective manner possible the Support Services Coordinator may need to consult with the referral submitter. If you have concerns about the student knowing you submitted the referral, please let us know.