The Queen’s Renew Program is a multi-year initiative aimed at ensuring Queen's professional services are operating effectively to support delivery of our academic and research mission. Professional services include shared services, administrative functions, and support work conducted in faculties that underpin teaching and research.

Queen’s Renew Program will work to create a professional services model that is:

  • Effective: ensuring that services across the university are responsive to the needs of faculty, staff, and students and aligned with leading practices across the higher education sector.

  • Supportive of staff: Queen’s is committed to equipping professional service staff with better tools, processes, and systems, improving both the service delivery experience and the working environment. This includes developing clear career paths for professional services at Queen’s, offering improved training and development, and fostering a collaborative culture of continuous improvement.

  • Flexible and adaptable: services will be adaptable to the changing needs of the Queen’s community.

  • Financially sustainable: professional service resources should be optimized to best support investment in the university's academic and research mission.

The Queen’s Renew Program is co-sponsored by the Provost and the Vice-Principal (Finance and Administration).

Professional Services

"Professional services" are those services that support the academic and research mission of the university, including shared services, administrative work, and support work conducted in faculties that underpin teaching and research.

Some examples include:

  • advancement
  • facilities
  • government relations
  • finance
  • human resources
  • information technology services
  • library services
  • student support and services
  • research services
  • support for teaching administration

Queen’s has a proud legacy as a top academic institution, offering an exceptional student learning experience and advancing transformative research to solve global challenges. Our success owes much to the strength of our faculty members, who carry out the academic mission, and to our professional staff, who support their work and the university’s overall goals.