Please register for this even on the Human Resource Learning Catalogue, link provided below

This course is apart of the Administrative Professionals at Queen's Master Certificate (APAQM)

The certificate bridges the APAQ certificate, and provides administrative staff who have completed the APAQ with an opportunity to obtain enhanced skills. It is also for experienced staff who do not require a foundational level certificate.

There are 10 workshops in this program. Participants are required to take the 8 core workshops and 2 of the 5 electives.

Core Workshops

• Build More Effective Relationships - One Relationship at a Time
• Writing in the Workplace (formerly Business Writing Essentials)
• Delivering Business Presentations with Style & Confidence (3 Part Workshop)
• Effective Communication: Influencing Colleagues & Supervisors
• Emotional Intelligence
• Finance 201: Why What You Do Matters
• Global Opportunities
• Strategic Thinking

Electives

• Best Practices in Managing your Human Resources
• Delivering & Receiving Constructive Feedback
• Event Planning - Essential Strategies
• Helping People Work More Effectively in Teams
• Social Media

This course in particular helps to study the degree to which we are aware that emotions can drive our behavior and impact people (positively and negatively), and able to manage those emotions - especially when we are under pressure.