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Finance 101: Your Introduction to Financial Services (APAQ)

Thursday, January 30, 2020
1:00 PM – 4:00 PM
Mackintosh-Corry Hall
Room: B176 Seminar Room
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Please register on the Human Resources Learning Catalogue page, link provided below

This course is apart of the Administrative Professionals at Queen's Certificate (APAQ) offered by Human Resources. This is a certificate that helps staff develop the skills and knowledge to be the most effective administrative professional possible. 

There are 10 workshops required to complete this program - all 8 core workshops, plus 2 of the 6 electives.

Core Workshops

  • Advanced Customer Service: Dealing with Difficult Situations
  • Internal Controls (formerly 'Best Practices')
  • Communication: Styles & Stumbling Blocks
  • Diversity at Queen's
  • E-Mails @ Work
  • It's About Time
  • Managing Change
  • Principles of Project Management


  • Bridging the Generation Gap at Work
  • Finance 101: Your Introduction to Financial Services
  • Organize Your Office So It Works for You
  • Purchasing in the Public Sector
  • Take a Minute! The Minute Taker's Workshop
  • The File Cabinet in Your Computer

Please note that you must register in the Certificate program in order to receive a certificate upon completion; you must also register in each individual workshop.


This course in particular is the place to start for a basic understanding/demystification of Financial Services at Queen's.

Organizational Development & Learning, Human Resources
  • If this event listing appears to have errors or inaccuracies, please notify the event's Contact (see above).